Study on Quality Management in Company

Running Head: Quality Management
Quality Management

Quality Management
Table of Contents
Introduction.................................................................................................................................................1
Process of Inspection and Assurance...........................................................................................................1
Quality planning......................................................................................................................................1
Quality Control........................................................................................................................................1
Quality assurance....................................................................................................................................1
Total Quality management......................................................................................................................1
Core Quality management principles..........................................................................................................2
Customer focus........................................................................................................................................2
Workforce Focus......................................................................................................................................2
Continuous Improvements......................................................................................................................2
Process Management..................................................................................................................................2
Quality Measures........................................................................................................................................2
Quality Improvements.................................................................................................................................3
Conclusion...................................................................................................................................................3
Introduction
Pizza Hut is one of the largest fast food chains in the food industry. The company has 34,000
restaurants in over 100 countries. There are various industries that are entering in the fast food

Quality Management
sector. Due to the increase in the competition level, the companies are losing their market shares.
It is an American restaurant chain and the franchise established in 1958 by Dan and Frank
Carney. The company is located in 16,000 places globally. It is one of the flagship brands of
Yum. The company is giving focus on enhancing the new products that suit the taste of the
consumers.
In this report, the main emphasis will be given to the quality management techniques that are
considered by the company. Quality management plays a significant role to enhance the
working pattern of the organization. If the organization adopts effective quality management
tools, then it can be easy to attain the goals and objectives in an effective manner.
(Source: Pizza hut, 2017).
Process of Inspection and Assurance
Quality planning
Quality planning is important to conduct the operations of the organization. If proper quality
planning is not there, then the organization cannot attain the goals and objectives in an effective
manner. Planning determines that how the system can accomplish the objectives. It is concerned
with systematic development of action, program that aims at reaching the goals. It is a process of
analyzing, evaluating and selecting the opportunities (Kashif, Awang, Walsh & Altaf, 2015).

Quality Management
Quality Control
To monitor the quality the company takes into consideration various strategies like training,
comparing the actual performance. Training is given to the employees of the organization so that
the quality can be controlled. If proper training is given to the employees, then it is evaluated that
the quality of the products can be enhanced. Monthly inspection is done by the company so that
the problems can be identified easily (He, Zha & 2013).
Quality assurance
The company offers products to the consumers that enhance the satisfaction level. The company
gives emphasis on providing the products on time and also to deliver the services within time.
The ingredients that are used by the company are fresh and that directly give a better taste to the
products that are offered to the consumers. Food safety and security measures are also taken into
consideration by the company so that the operations can be conducted smoothly (Jain & Kaur,
2014).
Total Quality management
Total quality management is considered as an important aspect for the organization to survive in
the competitive environment. The company also considers benchmarking. It is a process that
consists of the historical construction cost to collect the information. The information offers the
benchmark against which the customers can easily assess the value of the project for money. In
the pizza hut total quality management consist of continuous product improvement and also
quality customer service where the needs and wants of the consumers are fulfilled together
(Wingrove & Urban, 2017). The company also considers the strategy of total quality
management as the quality improvement of the products. Pizza hut also enhances the efficiency
level by working in various areas like customer satisfaction, quality of goods and training.
Core Quality management principles
Customer focus
The company gives more attention to enhance the satisfaction level of the customers. To enhance
the quality standards, the employees are well trained and also there are continuous learning
desires. It results in the enhancement of the satisfaction level of the customers towards the
products. When the quality of the products is good and the workers are serving the customers in

Quality Management
a proper trained manner, then the service environment is enhanced. The customers are
considered as an important asset for the organization (King & Meiselman, 2010).
Workforce Focus
To attract customers towards the company, it is essential that the focus should be given to the
employees. If the employees of the organization serve customers in a proper manner, then the
company can easily attain success in the competitive environment. The company offers training
in every department as to increase the ability and also to enhance the skills of the employees. If
skills are enhanced then it will give a positive impact on the working pattern of the organization.
Pizza hut consists of experts who use the opportunities and the available resources to accomplish
goals and objectives of the organization (Win, 2016).
Continuous Improvements
The total quality management strategy in Pizza hut helps in continuous improvements in all the
functions related to the organization. It has also fulfilled the needs and wants of the customers
according to their requirement. If the company gives focus on continuous improvement, then it
can give a positive impact on the activities of the organization (Rao, Sarkar & Bohra, 2016).
Process Management
Pizza hut gives emphasis on enhancing the quality of the products and also gives a variety of
products to the customers. The products that are offered by the company give direct impact on
satisfying the needs and wants of the consumers. Time control is also considered to conduct the
production process of the organization.
Quality Measures
Pizza hut takes into consideration various quality measures like:
a.) Conformance: To ensure the proper quality and the main focus is on the product that is
developed by the organization. It considers the pre-defined standards that are expected
for a specific range of product.
b.) Features: Variety of products is introduced by the company like coffee, cold drinks with
a variety of pizzas. This also helps to measure the quality of the product.

Quality Management
Quality Improvements
According to the surveys and feedback, the company gives focus on improving the quality of the
products. To enhance the satisfaction level of the customers, the new products are introduced by
the company by considering the needs and wants of the consumers (Kang, 2016).
Conclusion
By evaluating the report, it is concluded that the quality is an essential aspect that helps the
company to accomplish the goals and objectives in an effective manner. Quality is only the
factor that can attract the customers towards the company. In the food sector, the success of the
company depends upon the taste of the products that are offered by the company. Also trained
employees should be there so that the satisfaction level of the customers can be enhanced.
References

Quality Management
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study in the pizza industry. International Journal of Information Management, 33(3), 464-
472.
Jain, R., & Kaur, S. (2014). Impact of work environment on job satisfaction. International
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Kang, H. (2016). Technology-Focused Strategic Planning In Service Businesses. Franklin
Business & Law Journal, 2016(1).
Kashif, M., Awang, Z., Walsh, J., & Altaf, U. (2015). I’m loving it but hating US: understanding
consumer emotions and perceived service quality of US fast food brands. British Food
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King, S. C., & Meiselman, H. L. (2010). Development of a method to measure consumer
emotions associated with foods. Food Quality and Preference, 21(2), 168-177.
Rao, S., Sarkar, P., & Bohra, S. (2016). A Comparative Study on the Perceptions of Service
Quality of Domino’s and Pizza Hut in Manipal.
Win, P. L. Y. (2016). The Study Of Consumer's Brand Choice Decision For Quick Service
Restaurant (QSR) in Yangon, Myanmar, Focusing on Fast Food Brands (KFC, Pizza Huts
&Seasons).
Wingrove, C. A., & Urban, B. (2017). Franchised fast food brands: An empirical study of factors
influencing growth. Acta Commercii, 17(1), 1-8.