ICT Change Management Plan Report

Part D of this assignment requires students to develop a change-management-plan report based on the provided case study. The report should include an introduction, problem scenario, current hardware and software specifications, new system requirements, identify key personnel responsible for change management policy and procedure, evaluate current ICT system, identify changing users or business patterns, assess proposed changes to determine impact, notify stakeholders of necessary changes, create a memo to notify the changes done, training schedule to train staff about the new system, test results to the management about the changes, monitoring Schedule for the new system, and sign-off document. The report should demonstrate the ability to develop ICT change management plan, identify key personnel responsible for authorizing and implementing change management plan, train staff and management in change management procedures and policies, evaluate current ICT system, compare identified needs against performance benchmarks to identify possible changes, assess proposed changes to determine impact, notify key personnel of necessary change, prioritize changes and allocate resources, implement change management plan and procedures, involve stakeholders in the implementation process, capture new performance benchmarks to measure changes, ensure appropriate liaison methods are used, identify training requirements, notify stakeholders of change, measure change performance against new benchmarks, submit performance results to stakeholders, obtain sign-off on changes, provide appropriate documentation and reporting. The report should be submitted with a zip file containing all tasks, named as UnitCode_Lastname_TaskNumber.docx.

ASSIGNMENT COVERSHEET- Individual (VET)
STUDENT DETAILS
Student Name Student Number
ASSESSMENT DETAILS
Course Name ICT60115 - Advance Diploma Information Technology
Subject name ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name and code ICTSAS601 - Implement change management processes
Trainer
Block and Year Due date
EXTENSION INFORMATION: (Details of separately submitted and approved Assignment Extension Application)
Extension Granted No ☐ Yes ☐
Revised due date
Extension approved by
Approval date
Declaration
1. I hold a copy of this assignment, which can be, produced if the original is lost/damaged.
2. This assignment is my original work and no part of it has been copied from any other student’s work or from
any other source except where due acknowledgement is made.
3. Any other person except where such collaboration has been authorised by the trainer/assessor concerned and
is clearly, acknowledged in the assignment has written no part of this assignment for me.
4. I have not submitted this work for any other past or present course/unit.
5. This work may be, reproduced and/or communicated for detecting plagiarism.
6. I give permission for a copy of my marked work to be, retained by Kent Institute Australia (Kent) for review by
external validator.
7. I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is
your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from Kent.
Plagiarised material can be, drawn from, and presented in, written, graphic and visual form, including electronic
data, and, or, oral presentations. Plagiarism occurs when the origin of the material used is not appropriately,
cited.
8. Enabling plagiarism is the act of assisting or allowing another person to plagiarise or to copy your work.
Signed _________________________________ Date __________________________________
Note: This assignment will not be marked unless the student signs the above declaration!
Trainer/Assessor Section
Trainer’s/Assessor’s Initial _____________________ Result (Tick one) ☐ C ☐ NYC
----------------------------------------------------------------------------------------------------------------
VET Assessment Coversheet-Individual/October 2013, V1.2

Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
Student Name and No.: Recipient’s Initial and
Date
Subject name ADP2V15-C Advanced Diploma Project B (Systems and
Development)
Unit Name and Code ICTSAS601 - Implement change management processes
Assignment title
Submission Date
Assessment Task 3 of 3
Duration: 1 Week
Assessment Instructions for Assessor and Student
 This assessment consists of three tasks and must achieve a satisfactory outcome in each task of this unit.
 To achieve a competent result, each student is required to achieve a satisfactory outcome in each marking
criteria of the three tasks.
 Student can refer to book(s), notes and other reference materials.
 Research the internet for resources that may assist you with this task.
 All ideas explained and supported with references.
 This assessment must be typed out and to be submitted online through MOODLE.
 Type the answer/s at the end of the questions for each task (just before the marking criteria).
 Plagiarism strictly forbidden. NYC (Not Yet Competent) provided for plagiarism for all involved.
 Students asked to explain their assessment work on a regular interval to the trainers to ensure that the relevant
competency standards met.
 Student is required to redo the task in class, if outcome is Not Yet Competent due to not being Satisfactory
against any marking criteria of the given task (Task 1 and Task Two etc.).
 The Assessor is required to explain to the students the assessment task’s instructions and required outcome to
the students before conducting assessment in class.
 The Assessor is required to record the result (Competent/Not Yet Competent) of the assessment task on to the
Marking Criteria sheet attached with this assessment, in accordance with the marking criteria of the assessment
tasks for the student and enter the results into RTO Manager System of the Kent Institute Australia.
 The assessor must check the student’s work on each Assessment Day and provide on-going feedback to the
student in class.
Assessment Outcomes
 Your performance will be assessed against the set Marking Criteria (Refer to the marking criteria in ‘criteria for
evaluation’ provided after each task).
 Your assessor will record your performance as “Satisfactory” or “Not Satisfactory” against each criterion.
 You will receive face-to-face feedback on the outcome of the assessments from your assessor.
 Your result for this assessment will be “Competent (C)” if your performance is satisfactory against all criteria.
 Your result for this assessment will be “Not Yet Competent (NYC)” if your performance is not satisfactory
against any one or all criteria.
 If you assessed as “Not Yet Competent (NYC)”, you could have another chance to re-submit the assessment on
an agreed-upon policy and procedure of Kent Institute Australia (KIA).
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
Submission Method
 You have to submit your assessment in class to the assessor during the assessment time.
Submission Date
 All assessment tasks, has to be submitted by Week 2 of the study block.
Late submission will incur the following penalty
 Assessments may, not be accepted unless evidence of compassionate or compelling circumstances is
submitted.
 Late submissions will not be accepted and students may be liable to pay an ‘applicable subject fee’ which may
also lead to the extension of the student’s COE.
Assignment Extension Form
 Student wishing to apply for an extension due to exceptional circumstances may complete a Student
Assignment Extension Form.
 This is available to download and print via the SIS >> Docs >> Student Policies and Forms page, or you may
collect this from the VET Administration office at Level 1.
 Completed Forms are to be, provided to the VET Administration Office, Level 1, (10 Barrack Street, Sydney NSW
2000 Australia).
Student Complaints and Appeals Form
 A Student Complaints and Appeals Form may be, completed for those students wishing to appeal a result.
 This is available to download and print via the SIS >> Docs >> Student Policies and Forms page, or you may
collect this from the VET Administration office at Level 1.
 Completed Forms are to be, provided to the VET Administration Office, Level 1, (10 Barrack Street, Sydney NSW
2000 Australia).
Assignment 3 - ICTSAS601 - Implement change management processes
Purpose of the Assessment
 This unit describes the skills and knowledge required to apply techniques that facilitate the planning,
implementation and monitoring of information and communications technology (ICT) change.
 It applies to experienced individuals who provide specialised technical advice, guidance and
leadership in a range of areas requiring change-management in ICT systems.
 No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria will be assessed
You will be, assessed on the following elements and the performance criteria. To be competent in this unit you need to
demonstrate your skills and knowledge on the following performance criteria:
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
Elements and Performance Criteria
ELEMENT PERFORMANCE CRITERIA
Elements describe the essential
outcomes.
Performance criteria describe the performance needed to demonstrate
achievement of the element.
1. Plan ICT system changes 1.1 Research and develop change procedures and conventions
1.2 Develop ICT change management plan
1.3 Identify key personnel responsible for change management policy and
procedures
1.4 Train staff and management in change management procedures and
policies
1.5 Evaluate current ICT system to determine changing user or business
patterns
1.6 Identify key personnel responsible for authorising and implementing
change management plan
2. Identify technology system
change needs
2.1 Determine current ICT benchmarks
2.2 Compare identified needs against performance benchmarks to identify
possible changes
2.3 Assess proposed changes to determine impact
2.4 Notify key personnel of necessary change
3. Implement change 3.1 Plan change schedule
3.2 Prioritise changes and allocate resources
3.3 Implement change management plan and procedures
3.4 Involve stakeholders in the implementation process
3.5 Capture new performance benchmarks to measure changes
3.6 Ensure appropriate liaison methods are used
3.7 Identify training requirements
3.8 Notify stakeholders of change
4. Monitor and review
implementation
4.1 Measure change performance against new benchmarks
4.2 Submit performance results to stakeholders
4.3 Obtain sign-off on changes
4.4 Provide appropriate documentation and reporting
Assessment Requirement
To complete this assessment you need to demonstrate your knowledge and skills on the following:
 Research and develop change procedures and conventions
 Develop ICT change management plan
 Identify key personnel responsible for change management policy and procedures
 Train staff and management in change management procedures and policies
 Evaluate current ICT system to determine changing user or business patterns
 Identify key personnel responsible for authorising and implementing change management plan
 Determine current ICT benchmarks
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
 Compare identified needs against performance benchmarks to identify possible changes
 Assess proposed changes to determine impact
 Notify key personnel of necessary change
 Plan change schedule
 Prioritise changes and allocate resources
 Implement change management plan and procedures
 Involve stakeholders in the implementation process
 Capture new performance benchmarks to measure changes
 Ensure appropriate liaison methods are used
 Identify training requirements
 Notify stakeholders of change
 Measure change performance against new benchmarks
 Submit performance results to stakeholders
 Obtain sign-off on changes
 Provide appropriate documentation and reporting
 identify and plan information and communications technology (ICT) system changes
 implement, monitor and review ICT system changes, including:
o applying guidelines and policies to the change management process
o maintaining appropriate version control
o maintaining compliance with existing accessibility and other policies
 discuss key change management principles
 compare and contrast key functions and features of current information technology systems
 describe internet and internetworking architecture
 explain principles and structure of performance benchmarking
 analyses server access security procedures and general security issues relating to a particular operating system
 discuss methods of communicating change to stakeholders
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the
workplace. Noise levels, production flow, interruptions and time variances must be typical of those
experienced in the systems administration and support field of work, and include access to:
 special purpose tools, equipment and materials
 industry software packages
 international standards
 operational data from an organisation
 needs analysis data
 organisational planning guidelines
 version control guidelines
Assessment plan
To demonstrate competence in this unit, you must successfully complete each of the following assessments:
Tasks Description Due
Part A Knowledge Test Questions Week 3
Part B Research Work Week 3
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
Part C Practical task Week 4
Part D Written Report Week 4
Case study scenario
Kent Institute Australia a leading education provider in Australia for the last 20 years. They offered Business,
Accounting and Information Technology courses to the students. They have two branches of School one in
Sydney and the other in Melbourne. They are facing some problems with their current system to manage data
for their course and the students. They have invited you to look at their system and recommended changes they
require. You have found the following information about Kent Institute Australia. Please read the following
information regarding Kent Institute Australia and complete all the tasks below:
About Kent Institute Australia
A step in the right direction
Established in 1989, Kent Institute Australia (Kent) aspires to create a brighter future for all of our students and
prepare them for their chosen career path in Business or Information Technology. Empowering students to
challenge themselves academically and socially, Kent provides an environment that nurtures development and
guides students to career opportunities after graduation.
Our principle goal is to create the pathway to our student’s future by broadening their knowledge and
expanding their life experiences to create the next generation of Business and Information Technology leaders
in an array of different industries. Our modern campuses in both Sydney and Melbourne offer students an
interactive learning environment that fosters modern learning.
Building a brighter future
We have been providing quality training and education to students for over 28 years and we continue to grow
and innovate.
Today Kent is, officially recognised as a leading provider of government-accredited courses, offering education
to both local and international students.
We are, known as one of the best Sydney colleges, we are proud to have helped nearly 10,000 local, and
international students get started in their career journey.
Our Focus
Educate, stimulate and empower
At Kent, we have a simple focus. We want to help students from all backgrounds and all cultures gain access to
quality higher and vocational education. We also strive to stimulate discussion, encourage critical thinking and
empower our students to make confident, informed educational and career decisions.
A safe place to learn
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
We encourage a free, open, enjoyable studying environment at both our Sydney and Melbourne campuses. Our
entire leadership team contributes to and upholds core objectives, which include working:
 Adopt best practices: We ensure our courses and training staff follow both Australian and global best
practices in education.
 Build industry links: We continuously establish and maintain links to both industry and professional
institutes to ensure our courses meet all the requirements of the workplace.
 Encourage diversity: We welcome students of all backgrounds and cultures to enroll in our courses and
work to create an open, welcoming atmosphere.
 Empower students: We do not just teach; instead, we work collaboratively to transform our students
into confident, competent professionals with all the skills and knowledge they need to succeed.
We are proud to have helped nearly 10,000 local and international students get the training and education they
need to succeed in a huge variety of industries, both in Australia and overseas.
Courses we offer
Business Courses
Kent’s Business courses emphasizes the pivotal role that the different areas of business play in the success of
modern day organisations. By equipping students with the foundations of core business functions, you will
develop the necessary skills and knowledge to explore career options in varying industries including Accounting,
Marketing and Management. Students are, trained in establishing networks and developing customer service
strategies and innovation in the business world.
You can find more information on our Business courses here:
 Certificate IV in Business
 Certificate IV in Marketing and Communication
 Diploma of Marketing and Communication
 Diploma of Leadership and Management
 Diploma of Project Management
 Advanced Diploma of Marketing and Communication
 Advanced Diploma of Leadership and Management
 Advanced Diploma of Program Management
Information Technology Courses
Our, Information Technology courses are, designed for the technically minded, and focus on giving students,
practical and theory-based knowledge to prepare them for a career in the cutting edge of technology. Students
of the courses are, taught using the combination of lecture-based concepts with practical, real world examples
to better prepare them for work after graduation. Our range of Information Technology courses enables
students to obtain the skills to interact with clients at a business level as well as analytically evaluating projects
and equipment.
You can find more information on our IT courses here:
 Certificate IV in Web-Based Technologies
 Diploma of Website Development
 Diploma of Digital Media Technologies
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
 Advanced Diploma of Information Technology
The problems
After you have visited the Kent IT Department, you have found that they are currently using Windows Server
2003 as their main server with Active Directory to manage user, courses, subjects and all other data using an MS
Access Database. You found this is absurd and they definitely need a faster and reliable server with an Online
Learning management System is very much, needed for Kent Institute Australia to run their Education System
smoothly. You are, requested to make the changes. The current system is as follows:
Hardware Requirements for Windows Server 2003
Requirement Standard Edition Enterprise Edition Datacenter Edition Web Edition
Minimum CPU
Speed
133 MHz 133 MHz for x86-
based computers
733 MHz for
Itanium-based
computers*
400 MHz for x86-
based computers
733 MHz for
Itanium-based
computers*
133 MHz
Recommended CPU
Speed
550 MHz 733 MHz 733 MHz 550 MHz
Minimum RAM 128 MB 128 MB 512 MB 128 MB
Recommended
Minimum RAM
256 MB 256 MB 1 GB 256 MB
Maximum RAM 4 GB 32 GB for x86-based
computers
512 GB for Itanium-
based computers*
64 GB for x86-based
computers
512 GB for Itanium-
based computers*
2 GB
Multiprocessor
Support **
Up to 4 Up to 8 Minimum 8
required
Maximum 64
Up to 2
Disk Space for Setup 1.5 GB 1.5 GB for x86-
based computers
2.0 GB for Itanium-
based computers*
1.5 GB for x86-
based computers
2.0 GB for Itanium-
based computers*
1.5 GB
You had a little bit of research on the following:
Table 1. System requirements for Windows Server Essentials
Component Minimum Recommended* Maximum
CPU socket 1.4 GHz (64-bit processor) or faster
for single core
3.1 GHz (64-bit processor) or
faster multi-core
2 sockets
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
1.3 GHz (64-bit processor) or faster
for multi-core
Memory (RAM) 2 GB
4 GB if you deploy Windows Server
Essentials as a virtual machine
16 GB 64 GB
Hard disks and
available storage space
160-GB hard disk with a 60-GB system
partition
No limit
*The recommended hardware requirements support maximum user and device limits.
Table 2. Additional hardware and software requirements for Windows Server Essentials
Component Description
Network adapter Gigabit Ethernet adapter (10/100/1000baseT PHY/MAC)
Internet Some functionality may require Internet access (fees may apply) or a
Microsoft account
Supported Client operating
systems
Windows 8.1, Windows 8, Windows 7, Macintosh OS X versions 10.5 to
10.8.
Note: Some features require professional or higher editions.
1 GB of available hard drive space (a portion of this disk will be freed after
installation)
Router A router or firewall that supports IPv4 NAT or IPv6
Additional requirements DVD-ROM drive
You also had a research on Moodle the well-established LMS requirements. The following are the system
requirements to install Moodle, the complete Learning management System.
Moodle System Requirements
Moodle is, primarily developed in Linux using Apache, PostgreSQL/MySQL/Maria DB and PHP (sometimes known
as the LAMP platform). You need to run 3-tier web application environment to run Moodle in Windows Server
2016 platform.
The basic requirements for Moodle are as follows
Hardware
 Disk space: 200MB for the Moodle code, plus as much as you need to store content. 5GB is probably a
realistic minimum.
 Processor: 1GHz (min), 2GHz dual core or more recommended.
 Memory: 512MB (min), 1GB or more is, recommended. 8GB plus is likely on a large production server.
Consider separate servers for the web "front ends" and the database. It is much easier to "tune". All the above
requirements will vary depending on specific hardware and software combinations as well as the type of use
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
and load; busy sites may well require additional resources. Further guidance can be, found under performance
recommendations. Moodle scales easily by increasing hardware.
For very large sites, you are much better starting with a small pilot and gaining some experience and insight. A
"what hardware do I need for 50,000 user?" style post in the forums is highly unlikely to get a useful answer.
Server requirements
These are just the minimum supported versions. We recommend keeping all of your software and operating
systems up-to-date.
 Moodle upgrade: Moodle 3.1 or later
 PHP version: minimum PHP 7.0.0 Note: minimum PHP version has increased since Moodle 3.3. PHP
7.1.x and 7.2.x are, supported too. PHP 7.x could have some engine limitations.
 PHP extension intl is required since Moodle 3.4 (it was recommended in 2.0 onwards)
Database requirements
Moodle supports the following database servers. Again, version numbers are just the minimum supported
version. We recommend running the latest stable version of any software.
Database Minimum version Recommended
PostgreSQL 9.3 Latest
MySQL 5.5.31 Latest
MariaDB 5.5.31 Latest
Microsoft SQL
Server 2008 Latest
Oracle Database 10.2 Latest
Client requirements
Browser support
Moodle is compatible with any standards compliant web browser. We regularly test Moodle with the following
browsers:
Desktop
 Chrome
 Firefox
 Safari
 Edge
 Internet Explorer
Mobile
Mobile Safari
Google Chrome
For the best experience and optimum security, we recommend that you keep your browser up to date.
https://whatbrowser.org
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
Note: Legacy browsers with known compatibility issues with Moodle 3.5:
 Internet Explorer 10 and below
 Safari 7 and below
You also had opportunities to look for other LMS system requirement as well:
Other Learning Management System (LMS) Requirements
Are you looking to implement a learning management system at your company for corporate training? Learning
management systems, commonly referred to as an LMS are an excellent way to deliver training to employees
and help organize, change, and deliver better, more effective and timely training.
What are the LMS system requirements for Compliance Training Groups Corporate Training LMS System?
Here we will outline the hardware minimum learning management, system requirements to use the Compliance
Training Group Learning Management System. This will help you begin to put your plan together and allow us
to aid you in putting together a learning management system for your company that is an efficient, effective
tool for providing your training courses.
Minimum System Requirements
 Browser Plugin: Adobe Flash Player 26.0+ plug-in
 Internet Browsers: Firefox 54.0.1+, Internet Explorer 10.0+, Safari 10.0+, Google Chrome 53.0, or Opera
 Internet Connection: Broadband connection with 500+ Kbps
Hardware (PC) System Requirements
 Operating System: Windows 2000 or higher with latest updates installed
 Processor: 500MHz or faster
 RAM: 128MB or more
 Video Card: Minimum requirement: 128MB of video memory
 Sound Card: Minimum requirement: 16-bit
Mac System Requirements
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
 Operating System:: Mac OS X 10.3+
 Processor: 1.83 MHz Intel Core Duo
 RAM: 128 MB or more
 Video Card: Minimum requirement: 64 MB of video memory
 Sound Card: Minimum requirement: 16-bit
Your tasks: According to your research, management of Kent Institute have many questions to ask you. Please prepare a
questions and answers for the management in Part A: Questions and Answers and in Part B: Research report. The following
two parts required you to complete for the Management of Kent Institute of Australia.
Part A: Questions and Answers
From your reading 1-5, and a bit research on google (Note: your search may include the keywords e.g., ICT Project
Contract, Contract Features, Contract benefits, parts of ICT project Contract etc., you may also see some of the sample
Contract from your Resources folder) please answer the following questions:
Question 1: what is change management?
Question 2: what changes do you need in terms of installing a new system into your client Kent Institute Australia?
Question 3: what is a Change Management team? Who are the responsible team members? Give a brief
descriptions of Team member.
Question 4: what are the policies and procedures involved in change management? What guidelines you need to
follow during the changes?
Question 5: what do you mean by key change management principles? How do you maintain them?
Question 6: what is a software benchmark? What are the principles and structure of performance
benchmarking?
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
Question 7: what is a software benchmark? What are the principles and structure of performance
benchmarking?
Question 8: what are the, server access security, issues and procedures you need to keep in mind while you
are doing these changes in the system?
Question 9: what are the methods of communicating change to stakeholders
Question 10: what are the industry software packages you need to install your Learning Management
System? Please list them down here.
Question 11: what is organisational planning guidelines? Who is responsible for these guidelines?
Question 12: what is version control Guidelines? How do you control the version of your documents?
Criteria for evaluating Part A: Questions and Answers
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
The Final grade for this assessment task must require being Competent by achieving Satisfactory in each task.
Did the student demonstrate the ability to: Satisfactory Not Satisfactory
Place a tick(√)
Identifies and analyses a variety of organisational documentation,
vendor and client information, technical specifications and financial
data
Integrates information and requirements from a number of sources
using correct spelling and grammar, specialized and cohesive
language, and formal contract documentation structures
Uses effective listening and probing, and open questioning
techniques to elicit the views and opinions of others and obtain
information and feedback
Articulates requirements clearly in plain English and uses appropriate
tone, style, body language and reflective responses to interact
effectively, remedy issues and disagreements, and negotiate
outcomes
Outcome ☐ Satisfactory ☐ Not Satisfactory
Feedback to student:
Deliverables
 Questions and answers above
Part B: Research Report
Please generate a small research report on the following:
Task 1: Identify technology system change needs
After successful completion of the task, you will be able to do the following:
 identify and plan information and communications technology (ICT) system changes
The following terms you need to research and place them in a small report:
1. What is a 3-tier web, application development environment?
2. What is a web server? List some of the web server name
3. What is a database server? List few of them in here
4. What is the benchmark for Moodle an online LMS? Will that fulfill the requirement of Kent Institute
Australia’s needs?
5. Present the report to the management
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Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
Criteria for evaluating Task 1: Identify technology system change needs
The Final grade for this assessment task must require being Competent by achieving Satisfactory in each task.
Did the student demonstrate the ability to: Satisfactory Not Satisfactory
Place a tick(√)
Research and develop change procedures and conventions
Evaluate current ICT system to determine changing user or business
patterns
Determine current ICT benchmarks
Compare identified needs against performance benchmarks to
identify possible changes
Assess proposed changes to determine impact
Notify key personnel of necessary change
Outcome ☐ Satisfactory ☐ Not Satisfactory
Feedback to student:
Deliverables
 A report on the above topics
Part C: Practical Tasks
Task 1: Implement change
We have submitted the questions and answers about the Learning management system to the Management. Now
management is very interested to see the changes into their system. According to the breakdown structure, they have
invited you to install the software needed for the change. To complete this task you need to do some practical tasks.
Your practical tasks are as follows:
 Download any learning management system software into your download folder (e.g. Moodle)
 Run your 3-tier web application system (e.g. XAMPP, Apache, MySQL server)
 Create a folder into you XAMPP\htdocs folder (e.g. Moodle)
 Download the readme file how to install your Learning Management System
 Run the set-up or install files to install the Learning Management System
 Do the necessary configuration
 Test the Learning Management System
 Include the screen shots of your work here
Criteria for evaluating Task 1: Implement change management plan and procedures
The Final grade for this assessment task must require being Competent by achieving Satisfactory in each task.
Did the student demonstrate the ability to: Satisfactory Not Satisfactory
15 Kent Institute Australia – ICTSAS601 - Implement change management processes, Version 4.0 Sep,17

Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
Place a tick(√)
Plan change schedule
Prioritise changes and allocate resources
Implement change management plan and procedures
Involve stakeholders in the implementation process
Capture new performance benchmarks to measure changes
Ensure appropriate liaison methods are used
Identify training requirements
Notify stakeholders of change
Outcome ☐ Satisfactory ☐ Not Satisfactory
Feedback to student:
Deliverables
 Create a change schedule according to the system needs (e.g. a work breakdown structure, or a Gantt chart)
 Create a list of Prioritise changes required and allocation of resources
 Screen shots of your Learning Management System
 Test Performance
Part D: Written Report
According to the case study above, you need to develop a change-management-plan report. You report will
consists of the following:
Report writing style guide:
 Cover page – which will include the title of the report, date submitted, submitted to, submitted by etc.
 Table of Contents
 On the third page your report will start including the following:
o Introduction
o Problem scenario
o Current hardware and software specifications
o New system requirements
o Identify key personnel responsible for change management policy and procedure
o Evaluate current ICT system to determine changing users or business patterns
o Identify key personnel responsible for authorising and implementing change management plan
o Explain current benchmark for the Learning Management System
o Assess proposed changes to determine impact
o A memo to the key personnel to notify of necessary changes
o Plan change schedule – in this plan you need to prioritise changes, allocating resources, implementing
changes, feedback of the stakeholders
o Create a memo to notify the changes done
o Training schedule to train the staff about the new system – this will include how to run the system,
user management, course and subject management etc.
o Test results to the management about the changes to acquire the benchmark
16 Kent Institute Australia – ICTSAS601 - Implement change management processes, Version 4.0 Sep,17

Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
o Monitoring Schedule for the new system
o Identify key personnel responsible for authorising and implementing change management plan
o Sign-off document
Deliverables
 Change management plan report
 Sign-off document
Criteria for evaluating Part C: Change Management Plan Report
The Final grade for this assessment task must require being Competent by achieving Satisfactory in each task.
Did the student demonstrate the ability to: Satisfactory Not Satisfactory
Place a tick(√)
Research and develop change procedures and conventions
Develop ICT change management plan
Identify key personnel responsible for change management policy and
procedures
Train staff and management in change management procedures and
policies
Evaluate current ICT system to determine changing user or business
patterns
Identify key personnel responsible for authorising and implementing change
management plan
Determine current ICT benchmarks
Compare identified needs against performance benchmarks to identify
possible changes
Assess proposed changes to determine impact
Notify key personnel of necessary change
Plan change schedule
Prioritise changes and allocate resources
Implement change management plan and procedures
Involve stakeholders in the implementation process
Capture new performance benchmarks to measure changes
Ensure appropriate liaison methods are used
Identify training requirements
Notify stakeholders of change
Measure change performance against new benchmarks
Submit performance results to stakeholders
Obtain sign-off on changes
Provide appropriate documentation and reporting
Outcome ☐ Satisfactory ☐ Not Satisfactory
Feedback to student:
17 Kent Institute Australia – ICTSAS601 - Implement change management processes, Version 4.0 Sep,17

Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
Deliverables
 Change Management Plan Report
Final Submission
 Questions and Answers in this document
 Research report
 Practical Task report
 ICT Project Change Management Plan Report
 Sign-off document
Submission Instructions
After you have completed all the tasks, zip them and submit it to: Kent Moodle Assessment Submission
Link for this subject
 Documents will either need to compressed into an archive (zip) and submitted to your teacher and/or
uploaded to Moodle (provided by teacher)
 Written tasks will need to be named as UnitCode_Lastname_TaskNumber.docx
 Practical tasks will need to be demonstrated to the teacher in class
IMPORTANT
You must satisfactorily complete all parts in this assessment to be, deemed competent in this unit.
Always keep a backup copy of your assignment. Loss of your assignment by either yourself or the
teacher will not be, accepted as a valid reason for non-submission or late submission.
Summary of Assessments
Subject Name & Code ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name & Code ICTSAS601 - Implement change management processes
Assessment Tasks The student’s performance is
Part A  Satisfactory  Not Satisfactory
Feedback/ comments on Part A
Part B  Satisfactory  Not Satisfactory
Feedback/ comments on part B
Part C  Satisfactory  Not Satisfactory
Feedback/ comments on Part C
Part D  Satisfactory  Not Satisfactory
Feedback/ comments on Part D
18 Kent Institute Australia – ICTSAS601 - Implement change management processes, Version 4.0 Sep,17

Subject Name: ADP2V15-C Advanced Diploma Project B (Systems and Development)
Unit Name: ICTSAS601 - Implement change management processes
UNIT RESULT:
The student’s overall performance
is:
 Competent  Not Yet Competent
Is re-assessment necessary?  Yes  NO
Student’s
Signature &
Declaration:
____________________________ Date: ______________
STUDENT SIGNATURE
 The result of my performance in this unit has been discussed and explained to me.
 I would like to appeal the result of this assessment.
Assessor’s
Signature &
Declaration:
ASSESSOR’S DECLARATION:
I hereby certify that I have assessed the above student and all assessments are,
carried out as per Kent Institute Australia’s Policies & Procedures for Assessment.
____________________________ Date: ______________
ASSESSOR SIGNATURE
The End
19 Kent Institute Australia – ICTSAS601 - Implement change management processes, Version 4.0 Sep,17