SUMMATIVE ASSESSMENT BSBWORD502 LEAD AND MANAGE TEAM

SUMMATIVE ASSESSMENT
BSBWORD502 LEAD AND MANAGE TEAM EFFECTIVENESS
This Assessment summary is to be completed by the VTI Assessor and is to be used as the final
record of this student’s competence
Student Name:
Student ID No:
Unit Code: BSBWOR502
Unit title: Lead and manage team effectiveness
Assessment Task Outline
Result
S - Satisfactory
NS – Not Satisfactory
Assessment Task 1 o Student Notes, Policies and
procedures, PowerPoint presentation,
Performance plans
o Observable Behaviours Assessor
Checklist
S / NS
Assessment Task 2 o Knowledge Evidence
o Assessor Knowledge Evidence
Checklist
S / NS
Final Assessment
Result for this unit
C = Competent NC = Not Yet
Competent
BSBWHS501 Ensure a safe workplace V2.2
Vocational Training Institute RTO 41111, CRICOS 03487C
Version 1.1 March 2018 Page 1 of 13

Table of Contents
1.0 Assessment Task 1.....................................................................................................................3
1.1 Activity 1. Establishing team performance............................................................................3
Activity 2: Develop and facilitate team cohesion........................................................................4
Activity 3: Attached PowerPoint Presentation.............................................................................6
Activity 4......................................................................................................................................6
2.0 Assessment Task 2.....................................................................................................................8
2.1 Question 1: Explain how group dynamics can support or hinder team performance............8
Question 2: Outline strategies that can support team cohesion, participation and performance. 8
Question 3: Explain strategies for gaining consensus................................................................10
Question 4: Explain the issue resolution strategies....................................................................11
References......................................................................................................................................12
BSBWHS501 Ensure a safe workplace V2.2
Vocational Training Institute RTO 41111, CRICOS 03487C
Version 1.1 March 2018 Page 2 of 13

1.0 Assessment Task 1
1.1 Activity 1. Establishing team performance
JKL Industries need to facilitate a number of techniques and processes such as to enhance its
productivity. The organization need to adopt appropriate team working techniques such that the
business problems can be identified and attended to (Garrison, Wakefield, Xu and Kim, 2010,
pg.27-48). The organization needs to adopt leadership techniques and strategies such that team
cohesion and work outcomes can be facilitated. Teams can be encouraged to foster a shared
understanding of purpose, roles, and responsibilities. The organization is already facing several
internal challenges related to communication and pay related dissatisfaction amongst its
employees. In order to attend to the problems exiting a leadership technique and strategies has to
be accommodated, this would involve consulting the team members for establishing a common
understanding regarding the team purpose, roles, responsibilities, and accountabilities as per the
goals of the organization, its plans, and objectives.
A leader needs to be appointed who will be working with teams, assign individual roles and
responsibilities to members. A leader will need to visualize organizational goals, objectives, and
plans and then assign them to individual team members (Forsyth, 2018). Thus, within teams will
be established a common understanding of team purpose, roles, responsibilities, and
accountabilities. The leader would encourage team cohesion such that the team is able to strive
towards a common goal and subsequently attain a work outcome. The team members have to
understand a shared purpose and roles. Each team will be provided with performance plans such
that they are able to achieve their expected outcomes, key performance indicators (KPI) and
goals for work teams. As for example, the human resource department will be entrusted with the
responsibility to recruit and select an appropriate and an adequate number of staffs for the
BSBWHS501 Ensure a safe workplace V2.2
Vocational Training Institute RTO 41111, CRICOS 03487C
Version 1.1 March 2018 Page 3 of 13

operations department, finance department and other departments. The operations department
will have the responsibility to carry out various roles at the Company. As the goal of the
organization is to attain customer satisfaction and aim at continuous improvisation through
managing efficiency, the performance outcome and KPIs will be continuously improvised. An
example of the improvisation includes the financial department aiming at continuously
increasing profitability and reducing costs, the HR department aiming at reducing expenses in
recruitment, selection or induction and training procedures and so on.
While working in teams, there can arise conflicts which need to be resolved. The leader will need
to adopt a negotiation process for the purpose of resolving team conflicts. The negotiation
process will include listening to all team members opinions and then arriving at a negotiated
outcome. The leader will provide feedback continuously to individual team members and
encourage values and reward others. The act of rewarding and encouraging value will help
model desired behaviors and practices amongst team members. However, the team members will
be supported at various times during a meeting such as to enable them to meet expected
outcomes.
Activity 2: Develop and facilitate team cohesion
JKL Industries is aiming at changing their work practices by adapting to various changes. In
order to facilitate the process, policies and procedures need to be developed so as to ensure that
the team members take responsibility for their work and are also able to assist others in their
roles and responsibilities. The policies and procedures will allow addressing issues faced earlier
and then resolve performance issues (Mach, Dolan and Tzafrir, 2010, pg.771-794). This will
BSBWHS501 Ensure a safe workplace V2.2
Vocational Training Institute RTO 41111, CRICOS 03487C
Version 1.1 March 2018 Page 4 of 13