Supply Chain Management: Customer Service, Inventory, Transportation, Warehousing, Strategy

SUPPLY CHAIN
MANAGEMENT

Table of Contents
(1) INTRODUCTION......................................................................................................................3
(2) Customer service & Inventory:..................................................................................................3
Products available to your customers.....................................................................................3
Inventory methods (safety stock, ROL, etc) are used by organisation in order to improve
availability and the service level of your organisation...........................................................4
Managing stock......................................................................................................................4
(3) Transportation & LSPs:..............................................................................................................5
Modes of transport are used by organisation’s supply chain.................................................5
LSPs chosen by organisation employ....................................................................................5
Supply side transportation managed differently from the demand side.................................5
Efficient supply chain transportation for organisation...........................................................6
(4) Warehousing & Capacity: .........................................................................................................6
Warehousing contribution to organisation.............................................................................6
5 steps of managing capacity..................................................................................................6
Supply chain efficiency..........................................................................................................7
(5) Strategy, Competitive advantage & Conclusion: ......................................................................7
Aid the chosen organisation’s competitive advantage...........................................................8
Ways to improve the organisation supply chain: ..................................................................8
Supply chain strategy used by organisation...........................................................................9
Conclusion..............................................................................................................................9
REFERENCE.................................................................................................................................11

(1) INTRODUCTION
Supply chain management is the management of production flow of goods and services
starting from raw material to making and delivering final product to the customers. It includes
supply planning, planning of product, demand planning, sales and operations planning and
supply management. Supply change management is important as it is considered as an integral
part of the organisation which makes the firm success and satisfying the customers. Marks and
Spencer is taken as base company. Logistics refers to the process of moving resources which are
acquired, store and transported from one location to the final destination. Marks and Spencer is a
British multinational retailer which specialises in selling of cloth, food products and home
products. This company was found by Michael Marks and Thomas Spencer in 1884 and its
headquarter is in UK. They are serving across the globe covering more than 1500 areas with their
more than 800 stores in United Kingdom. In context to the selected organisation, this report
covers customer service and inventory which helps understanding of different inventory methods
used in the organisation that helps in keeping the stock. Organisation uses transportations and
different LSPs for movements of products and warehouse for managing the stock are explained
in the report. Furthermore, it includes the strategies and competitive advantage that helps
organisation stand out of the crowd from the competition. In context to Marks and Spencer,
supply chain management is that the customers demands the products, supplier has the work of
delivering the product to the warehouse where they dispatched and present to the customers.
There are some factors in supply chain management which are mentioned below-
(2) Customer service & Inventory:
Customer service in supply chain management is changed from past and it is convenience to
outsourced another country for profitability (Badi and Murtagh, 2019). It is an important factor
in supply chain management and logistics as it affects the process when goods and services are
delivered to the customers which includes the process of distribution, selling and manufacturing.
In reference to Marks and Spencer, they provide a better customer service which helps in
building and maintaining its brand image in the market.
Products available to your customers
Marks and Spencer stores are spread across the globe with more than 1000 stores located
in the United Kingdom and more than 450 stores worldwide which helps in catering of people