Supply Chain Management: Customer Service, Transportation, Warehousing, Strategy

SUPPLY CHAIN
MANAGEMENT

Contents
(1) INTRODUCTION.........................................................................................................................3
MAIN BODY.............................................................................................................................................3
(2) Customer service and inventory.....................................................................................................3
(3) Transportation and LSPs................................................................................................................3
(4) Warehousing....................................................................................................................................4
(5) Strategy, competitive advantage and conclusion...........................................................................4
CONCLUSION..........................................................................................................................................7
REFERENCES..........................................................................................................................................8

(1) INTRODUCTION
Supply chain management is defined as where organisation distribute their goods and
services from one place to another. In other words, it can be said that they convert their raw
material into finished product and then organisation sell their goods to customers. In the given
report, Marks and Spencer is taken as consideration. It is a multinational retailer who have 800
stores in different countries and operating in 1500 areas. The report includes about customer
service, transportation, warehousing and competitive advantage. Marks and spencer is selling
various products which include clothes, food and household products. There are some issues and
problem of logistics and supply chain management and there are issues that is perceived by
manager. The report also include about how manager can respond to the issues and there are
some suggestions in selected organisation that help them to improve their supply chain. The
selected organisation suppliers distribute the products at right time so that it helps them to
increase the market share and build customer experience.
MAIN BODY
(2) Customer service and inventory
Customer service is the main component of supply chain management and logistics as this is the
main area where organisation build their strategies in order to operate their business smoothly.
Moreover, to build customer experience they can satisfy the demand of customer. The products
available to customer as they are operating globally is that they are operating in 1000 stores
which are locates in United Kingdom whereas 450 stores in other countries which help them to
operate their business smoothly. The main thing is that they manufacture their products and sell
from their stores so that people can easily purchase their products. Inventory is defined as a
goods and services which is available for services (Khan and et. al., 2020).On the other hand,
Marks and Spencer use two types of inventory method so that they can improve the availability
of stocks.
The first method is safety stock which means that it helps selected organisation to balance the
demand of customers. They also handle the situation of prices which is fluctuated because of rise
and fall in demand. On the other hand, second method adopted by M&S is ROL as this is used
when the safety stock is reduced which means that organisation have to order. The service level
of M&S is 50-50 customer and service relationship. To manage their inventory selected
organisation have adopted EOQ and Pareto method. EOQ is used by M&S which help them to
understand that at which level they have to order their products. The second method which is
Pareto method which is used by organisation for doing work for about 20% so that they give
them 80% job to people.
(3) Transportation and LSPs
Transportation is defined as the movement of goods and services from one place to
another so it is very important for them to choose their location in an effective way. In supply
chain management they deliver their products in such a way that they can deliver the product on
time to customers. With the reference to selected organisation which is Marks and Spencer, that