Supply Chain Management System | Cover Letter

SUPPLY CHAIN MANAGEMENT SYSTEM
Cover letter to the sponsor
To,
The Sponsor.
Nikos Katinakis
Subject: Providing of sponsorship for the aim of SCM system implementation
Respected Sir/Madam,
I would request you to please kindly sponsor for the goal of SCM system
implementation in an organization called Telstra. The execution of the SCM system in this
organization is very essential as this specific system would help the company in incrementing as
well as improving of their current productivity along with improvement of managing the
inventories. The reason behind this is the SCM system implementation would support the flow of
the products in this organization by maintaining several other factors like that of suppliers,
transportation and resources to name a few.
Please kindly provide your support.
Thanking You,
Yours Faithfully,
Employee at Telstra.

SUPPLY CHAIN MANAGEMENT SYSTEM
Research Proposal: Supply Chain Management (CRM) System
Name of the Student
Name of the University
Author Note

SUPPLY CHAIN MANAGEMENT SYSTEM
Executive Summary
SCM or supply chain management system is referred to as a bunch of solutions of software
which focuses on the management and overseeing of consistent flow of data, finances and goods
in the form of a product or a service ranging from the procurement of the raw materials to the
product delivery on its correct destination. The organization which is chosen for this research
proposal is Telstra Corporation Limited. This research proposal aims to discuss the process of
business, mission along with the vision of the organization known as Telstra. This proposal also
aims to discuss the external as well as internal operational environment of the chosen
organization. This proposal aims to focus for identifying the opportunities linked with the
information system of Telstra. Contrary to this, this research proposal also purposes to focus on
the problems which are connected with the information system of this organization.
In this proposal, the justification of the proposed SCM would be presented with the scheduling
feasibility and cost benefit analysis. This proposal aims to explain all the functionalities of the
SCM system which is going to be implemented and how it would support Telstra in achieving all
its strategic goals. Both the design and the analysis of the proposed SCM system would be
explained with the development, testing as well as the implementation of the SCM system in
Telstra. This proposal would focus on the several activities after the implementation of the SCM
system gets completed. Lastly, the proposal purposes to focus on change management, risk
management and project management linked with the SCM system implementation.

SUPPLY CHAIN MANAGEMENT SYSTEM
Table of Contents
1. Introduction..............................................................................................................................4
2. Discussion................................................................................................................................5
2.1 Organizational context......................................................................................................5
2.2 External and internal environments.......................................................................................7
2.2.1 SWOT model..................................................................................................................7
2.3 Identification of opportunities and problems for IS/IT.....................................................8
2.4 Feasibility........................................................................................................................10
2.4.1 Schedule Feasibility....................................................................................................10
2.4.2 Cost benefit analysis.........................................................................................................11
2.5 Support of the SCM system for the aim of achieving the strategic goals organization.......12
2.6 System analysis and system design for the intended system...............................................12
2.7 Development, testing and implementation of the SCM system..........................................13
2.8 Activities after the implementation of the SCM system......................................................14
2.9 Project management, risk management and change management linked with the
implementation of the SCM system..........................................................................................14
3. Conclusion.............................................................................................................................16
4. References..............................................................................................................................17

SUPPLY CHAIN MANAGEMENT SYSTEM
1. Introduction
SCM or supply chain management system is referred to as a bunch of solutions of
software which focuses on the management and overseeing of consistent flow of data,
finances and goods in the form of a product or a service ranging from the procurement of the
raw materials to the product delivery on its correct destination (Wolf 2014). These types of
systems involves various kinds of functionalities like that of handling of materials along with
software for all the parties who are involved in the process of the creation of the service or
the product, fulfillment of every single order.
These kinds of system also involves tracking of every single detailed information like
that of the details of the manufacturers, retailers, suppliers, wholesalers, all the providers of
logistics along with the transportation. Various activities of SCM system comprises of
procurement of the raw materials along with the management of the lifecycle of the products
or services in a successful manner (Touboulic and Walker 2015). It involves the planning of
the supply chain which further involves the planning of inventory and the maintenance of the
lines of production as well as assets of the enterprises. It involves logistics which indicates
towards fleet management and transportation as well.
The SCM also associates itself with several kinds of activities covering up the global
trade. This further involves the management of the several global suppliers along with
various types of multinational procedures of production.
The organization which is chosen for this research proposal is Telstra Corporation
Limited. This research proposal aims to discuss the process of business, mission along with

SUPPLY CHAIN MANAGEMENT SYSTEM
the vision of the organization known as Telstra (Tian 2016). This proposal also aims to
discuss the external as well as internal operational environment of the chosen organization.
This proposal aims to focus for identifying the opportunities linked with the information
system of Telstra. Contrary to this, this research proposal also purposes to focus on the
problems which are connected with the information system of this organization.
In this proposal, the justification of the proposed SCM would be presented with the
scheduling feasibility and cost benefit analysis. This proposal aims to explain all the
functionalities of the SCM system which is going to be implemented and how it would
support Telstra in achieving all its strategic goals (Suryanto, Haseeb and Hartani, 2018). Both
the design and the analysis of the proposed SCM system would be explained with the
development, testing as well as the implementation of the SCM system in Telstra. This
proposal would focus on the several activities after the implementation of the SCM system
gets completed. Lastly, the proposal purposes to focus on change management, risk
management and project management linked with the SCM system implementation. The
software which would be utilized in SAP.
2. Discussion
2.1 Organizational context
The company chosen for this particular proposal comprises of Telstra Corporation
Limited. This organization forms one of the top leaders in the field of telecommunication and
is based out in America (Telstra - Mobile Phones, 2020). This particular company is
responsible for constructing along with operating several kinds of networks which are linked
with telecommunication. This organization focuses operating and constructing pay television,

SUPPLY CHAIN MANAGEMENT SYSTEM
markets voice, internet access and mobile. In addition to this, this organization specializes in
constructing along with operating of various kinds of services along with various kinds of
products.
The mission of this organization constitutes of setting up of a connected future which
could help everybody in the procedure of thriving.
The vision of the chosen organization comprises of transforming itself into an excellent
company in the field of technology as well as in the field of telecommunication which in turn
would help the in the procedure of encouraging people for staying connected (Telstra -
Mobile Phones, 2020). It mainly concentrates on setting up of the strong pillars for
supporting all the customers and additionally driving several values from the central business
and its emerging growth. It operates within the telecommunication industry.
Several processes of business linked with this organization is that it is responsible for
enabling various types of companies of several sizes for automatizing of numerous manual
processes in a secure, easy and seamless method. This organization concentrates in supplying
optimal solutions for satisfying all the needs of the customers. Several measurable outcomes
are focused by this organization for providing of expertise advices all through the lifecycle of
the delivery of any particular service starting right from designing to strategy to operation
and continuous improvements.
The customers are helped by the teams in the procedure of addressing of their particular
challenges of their businesses by the procedure of delivering several technologies, consulting
along with better practices for management of several kinds of programs (Saberi et al. 2019).

SUPPLY CHAIN MANAGEMENT SYSTEM
It helps in lessening of the costs, incrementing the levels of productivity and improving of the
time responses as well.
2.2 External and internal environments
2.2.1 SWOT model
Strengths
 Dominant position of this organization
in the market place.
 This organization is one of the leaders
in the sector of network and is very
different strategically (Stevens and
Johnson 2016).
 This organization has made
investments in new and advanced
technologies.
 This organization has widely
expanded in the major sectors of the
market where is it being demanded by
the customers at higher rates.
Weaknesses
 Occurrences of inefficiencies in the
areas of operations along with
unsatisfactory or poor levels of
services are being provided to their
own customer base.
 This company suffers from various
kinds of latency issues when it gets
compared to its very own competitors
namely Optus and Vodafone (Saberi
et al. 2019).
 The telecommunication products or
the services are priced at a very higher
range as compared to that of its
competitors.
Opportunities
 Several kinds of opportunities which
are related with Telstra is that it plans
to venture into various international
Threats
 The major threat which is associated
with this organization forms the
saturation of its mobile market in the

SUPPLY CHAIN MANAGEMENT SYSTEM
markets like that of Asia-Pacific and
China (Hazen et al. 2014).
 This organization possesses various
kinds of capabilities to put their foot
forward in new and advanced project
as well as business.
 The renewal of the focus of this
organization on several kinds of
services that are provided by it has
turned out to be one the major
opportunities for the organization.
country of Australia.
 Complicated nature of the compliance
laws related to the telecom regulation
in various countries.
2.3 Identification of opportunities and problems for IS/IT
Opportunities: Several kinds of opportunities which are linked with the existing
information system of Telstra constitutes of the capabilities of the information system for
supplying of information to all its user who are in urgent need of the information or
consultancy which are required by them for overcoming a bunch of challenges which are
related with their respective businesses (Pettit, Croxton and Fiksel 2019). The ongoing
information system which is utilized in Telstra Corporation Limited is helpful in the
context of completion of various types of tasks in both efficient along with effective
procedure as well.

SUPPLY CHAIN MANAGEMENT SYSTEM
On the other hand, an appropriate set of data is supplied by the ongoing
information system of Telstra in the context of one another’s task in a particular
procedure or manner which would appropriately succeed in matching up with the
expectations of all the users. It is an essential step for Telstra in checking that all the tools
of their information system gets utilized in a systematic order so as to supply appropriate
data (Martínez-Jurado and Moyano-Fuentes 2014). On the other hand, various types’
tools comprising of Microsoft office as well as several kinds of specialized tools for
performing of specific kinds of tasks such as managing of the relationships with the
respective customers along with numerous tools for the easy management of the project
also utilized as well as focused by the organization.
Problems: As a certain bunch of opportunities gets linked with the ongoing information
system of Telstra, a bunch of problems also gets associated with the current information
system which is utilized by Telstra (Marota et al. 2017). First of all forms the problem
which gets associated with the ongoing information system of Telstra is the achievement
of all the basic needs of this organization as the moderns teams who are assigned for the
management of the information system majorly concentrates on the pulling upwards of
several kinds of reports on all the current activities for the aim of ensuring of all the facts
and information which are also particularly utilized by them as compared to that of
making of certain amounts of guesses which are educated and at the same time are logical
in nature.
The other problem which gets associated with the recent information of this
particular organization forms the absence of the building up of certain kinds of strategies
for the development of the information system for the aim of supplying appropriate data

SUPPLY CHAIN MANAGEMENT SYSTEM
amounts (Kshetri 2018). So, in this particular scenario what becomes important is
development of a bunch of solid strategies because failure in this particular step would
further lead towards the information system severe functionality issues in the coming
times. Next comes the problem of possessing capabilities for being updated regarding
several kinds of transformations which might occur or which is continuously occurring
day by day.
This just needs attention and the people are responsible for maintaining the
information system and updating with respect to the occurrence of any kind of changes in
the information system of the organization itself. Innovation becomes an essential factor
for the aim of updating of the information system along with the replacement of the old
software with the new software (Ben-Daya, Hassini and Bahroun 2019). The new
software would help in speeding up of several procedures of the task as compared to that
of the old software. This is because an essential role is played by the software in
processing of various activities of the task in a smooth as well as successful manner. The
other problem which gets associated with the information system of the organization is
the integration of advanced as well as new technologies for the betterment of the
company itself.
2.4 Feasibility
Feasibility study is very important as it indicates towards the typical type of assessment
which in turn indicates towards the viabilities or the abilities of the proposed SCM
system for the organization.

SUPPLY CHAIN MANAGEMENT SYSTEM
2.4.1 Schedule Feasibility
Now comes the turn of schedule feasibility wherein it is indicated to be a method of
performing the assessment of the degree in the context of the potential frames of time
along with inclusion of the presence of the dates of completion or finishing of all the
important activities which is in turn linked with the proposed system implementation
(Jabbour and de Sousa Jabbour, 2016). It mainly focuses that each and every important
activities associated with any particular project gets completed before the deadlines
which were previously set during the commencement of the proposed system
implementation. It also focuses that all the constraints that are linked with any sort of
project gets covered up for affecting several transformations.
Phases 0-3 months 3-5 months 5-7months 7-10
months
10-12
months
Planning 1.
Requirements 2. 3.
Design 4.
Development 5.
Testing 6. 7.
Implementatio
n
8.

SUPPLY CHAIN MANAGEMENT SYSTEM
Maintenance 9.
Table 1: Table representing Schedule Feasibility
2.4.2 Cost benefit analysis
An essential role is played by CBA or cost benefit analysis as it forms one of the
systematic approaches and is also frequently referred by the name of benefit cost analysis or
BCA. This particular systematic approach takes into account the involvement of estimating of
both the strengths as well as the weaknesses of several kinds of alternatives which would further
be utilized for the aim of determining of several types of options (Hugos 2018). These typical
kinds of options in turn helps in supplying best of the approaches for the aim of achieving certain
kinds of benefits all at the same point of time. It also takes into account the preservation of all the
savings etc. which also focuses on various kinds of transactions and activities involved in the
construction of any particular project.
2.5 Support of the SCM system for the aim of achieving the strategic goals organization
The SCM system would help the organization in the achievement of the respective
strategic goals as it is accountable for the increment of higher rates of efficiency of delivery of
the tasks along with reducing the effects of cost (Brandenburg et al. 2014). It helps in raising of
outputs along with raising of the levels of the profit of the business. The implementation of this
system helps in boosting up of the cooperation and helps in the procedures of enhancing the
network of the supply chain of the network in a systematic manner.

SUPPLY CHAIN MANAGEMENT SYSTEM
The SCM system implementation also involves the lowering of the delays in several
kinds of processes for delivering the services as well as products in a much efficient as well as
effective method. The operational cost gets decreased along with the increment in the
productivity and volume of the production (Hazen et al. 2014). It helps in the improvement of
saving of time and accuracy with the integration of much large suppliers and focuses for the
improvement in the compliance.
2.6 System analysis and system design for the intended system
The design of the SCM system involves planning of the important strategies for keeping a
check on the viability, manpower, profit and costing as well (Manopiniwes and Irohara 2014).
Then comes the information which needs to be updated with respect to the production. Then
comes the sources in the form of the suppliers who pay an essential role in the SCM system
(Chardine-Baumann and Botta-Genoulaz 2014). Then it’s the turn for the maintenance of the
inventory which indicates towards the list of raw materials, items and other important details
related to the service or the products. Then comes production which happens when all the
components of supply chain are in order.
Then is the transportation which involves the carrying of the raw materials towards the
unit of manufacturing and finally delivering the product in the market place (Fan, Heilig and Voß
2015). The analysis of this system comprises of wider range of activities required for any kind of
services or products is planning, controlling along with executing the flow of the products
(Govindan et al. 2014). The system helps in keeping a track of acquiring of the raw materials to
production with the method of distribution to the customers in a method which is both cost-
effective and streamlined.

SUPPLY CHAIN MANAGEMENT SYSTEM
2.7 Development, testing and implementation of the SCM system
The SCM system development includes the entire SCM system to work in a real life
situation. This additionally involves several kinds of activities like finishing of essential
functionalities and the customization of the SCM system as well (Dabbene Gay and Tortia
2014). It involves the development of the training booklets for the users along with adding
several kinds of functionalities which would be easier for the users.
The testing part of the SCM system focuses on the working of each and every
functionalities of the system and these functionalities get tested and the entire functionalities of
the system is fixed with respect to the essential requirements of the SCM system (Giannakis,
Spanaki and Dubey 2019). The execution phase of the system concentrates on installation of a
software called SAP along with the inclusion of several processes which are expected to be
present in the ERP system.
2.8 Activities after the implementation of the SCM system
Several kinds of activities gets associated after the SCM system has been implemented in
Telstra and it constitutes of focusing on all the reviews after the implementation and the
utilization of the SCM system which becomes the first and an important step after the SCM
system starts solving several kinds of real life situations (Dubey et al. 2017) It is important that
all the core teams along with all the stakeholders come together to watch out for the reviews of
the implemented system. Several abilities should be acquired for handling and maintaining the
system in a correct manner (Genovese et al. 2017). Training should be provided regarding the
procedures of utilization of this systems. Utilization of updated forms of software is essential.

SUPPLY CHAIN MANAGEMENT SYSTEM
Lastly, the reviews of backlogs is important for maintenance of the delivery of the products on
time.
2.9 Project management, risk management and change management linked with the
implementation of the SCM system
Project Management
The tools of management of projects utilized for the implemented system comprises of
Gantt chart which focuses on what activities took place at what point of time and what needs to
be done for the successful SCM system implementation along with the analysis of cost and
benefit for the budget of the project.
Risk Register
Risk Description Cause Probabilit
y
Impact Score Contingency
Plan
Lack of
support of
the team
members
Absence of
the support
from the
other team
members for
handling the
system
Lack of
support
from the
other team
members
who are
less
interested.
2 2 4 Gaining of
huge amount
of support
from the
other team
members.

SUPPLY CHAIN MANAGEMENT SYSTEM
Absence
of enough
amount of
training
Less amount
of training
leads to
mishandling
of the
system
Less time
span after
the
meeting of
the
deadlines
of the
projects
forms the
main
reason
2 3 6 Assigning
some time
span apart
from the
office hours.
0 indicates low and 5indicates high.
Change Management
The change management comprises of the arrangement of various kinds of processes in
an ordered manner which were not previously present with the company (Fredendall and Hill
2016). It lead towards accessibility of the raw materials towards the manufacturing units and the
delivery of all the products towards the market place in a systematic procedure along with the
management of the inventory one after the other.
3. Conclusion
SCM system implementation is really important as it helps in the improvement of
managing of the inventories. It is responsible for the successful implementation of the system of

SUPPLY CHAIN MANAGEMENT SYSTEM
inventory by the elimination of several resources which were damaged by the adjustments of the
space of the storage of the finished goods in an efficient manner. The implemented SCM system
would help in the reduction of the costs which were earlier required for the aim of transportation
of various kinds of raw materials to all the manufacturing units and then to the finally delivering
all the manufactured products in the market place itself. The implemented SCM system is much
responsive by the utilization of which Telstra could achieve all its respective strategic goals in a
very successful manner by the procedure of examining the requirements of every single
customer.
4. References
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sustainable supply chain management: Developments and directions. European journal of
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Chardine-Baumann, E. and Botta-Genoulaz, V., 2014. A framework for sustainable performance
assessment of supply chain management practices. Computers & Industrial Engineering, 76,
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Dabbene, F., Gay, P. and Tortia, C., 2014. Traceability issues in food supply chain management:
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Dubey, R., Gunasekaran, A., Papadopoulos, T., Childe, S.J., Shibin, K.T. and Wamba, S.F.,
2017. Sustainable supply chain management: framework and further research directions. Journal
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Suryanto, T., Haseeb, M. and Hartani, N.H., 2018. The correlates of developing green supply
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