2SUSTAINABLE MANAGEMENT Research Question: How far the sustainable approaches of the corporates are allowing them to enhance their brand image? Park, E., Kwon, S.J. and Kim, K.J., 2016. Assessing the effects of corporate sustainable management on customer taken satisfaction. Sustainable Development, 24(1), pp.41-52. Eulin Park in his article has identified the responsibilities of the corporates to different sphere of the community life as a key to the establishment of the values that allows the organization to establish their success as well as utilize the same for an efficient sustainable management.The steps taken by the corporates in order to establish their brand image in the in the market as well as ensure their participation in the competition of the market and cater to the demand of the corporates in an effective manner.The paper had conducted an analysis on the basis of the structural equation modelling in order to speculate on the data collected from the response of the customers who avail the services of the railway in the South Korea. The resultant outcome had exhibited the fact that the environment at the firm,along with the responsibilities of the firm as exhibited by them in the course of their functioning has allowed the firm to enhance their service as well as enhance the competitiveness of the people in the market.On the other hand it has been found that the responsibly of the corporates towards their economic development is less influential in mapping the satisfaction of the customers as well as the sustainability management.The responsibility of the corporates towards the customer has been implicated in the course of the paper. Mohammed,A.andRashid,B.,2018.Aconceptualmodelofcorporatesocial responsibility dimensions, brand image, and customer satisfaction in Malaysian hotel industry. Kasetsart Journal of social sciences, 39(2), pp.358-364. The paper discusses the implication of the Corporate social Responsibility particularly in the perspective of the hotel industry or the hospitality sector.CSR has become a crucial
3SUSTAINABLE MANAGEMENT segment in ensuring the competitiveness of the firms in the competitive market and establish their brand image in the market where they are establishing themselves.It has primarily happened because of the competitiveness of the market and the link between the CSR and the satisfaction of the customers with the service they are joining with.With the limited studies that has been done in the respect there has been a consideration for the factors like the legal, philanthropic, economic and ethical factorsHowever, the link that has been established between the CSR and the satisfaction of the customers have been proven to be a affected by the CSR and other additional factors in its ways. The purpose of the study has been noted in its ability to draft a model that is based on the Conceptual dimension of the CSR, satisfaction of the customers and the brand image.The resultant outcome of the report was marked by apprehension whereby the effect of the CSR has been elucidated in respect to the satisfaction of the Customer with the particular sector, while the brand image of the organization assists in enhancing the same.This would create an important area where my research would be benefitted from the link with CSR. Iglesias, O., Markovic, S., Singh, J.J. and Sierra, V., 2019. Do customer perceptions of corporate services brand ethicality improve brand equity? Considering the roles of brand heritage, brand image, and recognition benefits. Journal of Business Ethics, 154(2), pp.441-459. The report has described the current era as that of the ethical consideration where the ethics run a considerable portion of the consumerism and the factors associated with it.As such, the organization has been facing an increasing pressure in order to act in a certain way in order to conform to the codes of ethical management. As such, the attempt of the paper was to connect the business ethics with the attributes that has allowed them to enhance their band image in the otherwise competitive market.The aim of the paper is to determine the impact of the perceptions of the customers with the ethical aspect of the brands that they are
4SUSTAINABLE MANAGEMENT associating with. The paper applies the generalizability theory on the data collected from 2the equivalence 179 customers and equivalent of measurement with that theory.The resultant outcome of the paper has exhibited the fact that the hypothesized model had been impactful in understanding the impact of the indirect positive impact of the ethical behaviors of the brands on the brand image of the organization as well as the benefits that the organization tend to derive from them.On the other hand of the result it had been elucidated by the brands that the brand image in terms of the brand heritage has been counted to have a negative impact on the newly formed brand image of the organization.The paper is important for the research as it has linked the sustainability with the ethical behavior. Harjoto, M.A. and Salas, J., 2017. Strategic and institutional sustainability: corporate social responsibility, brand value, and Interbrand listing. Journal of Product & Brand Management. The aim of the paper is to elucidate the impact of the corporate governance as well as the social responsibilities as it has been exhibited by the institutions in terms of their corporate social responsibilities that would takeinto account the brand value as well as the reputation of the brand.Such strategies have been framed on the basis of the strategies of the brand and their adherence to the theory of CSR.The argument strengthens up to the fact where the consideration is for the stakeholders and their interest being mitigated in an effective manner. As such the proposition of the author is invested in the fact that the firm should adopt the CSR measures which would allot the firm with an increased level of good will which in turn is expected to provide the firm with capability to adhere to the interest of the stakeholders and being responsible for their action. As such the result of the findings elucidated the fact that the lagged values of the CSR has been most likely to find having its impact created on the positive level that has been created
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5SUSTAINABLE MANAGEMENT in terms of the impact created on the CSRas well as the enhancement of the better understandings of the corporates in that respect.The impact of the paper is noted in the relationship that has been established between the brand image and sustainability and as such it would help me in conducting my research. Wu, T.J., Tsai, H.T. and Tai, Y.N., 2016. Would corporate social responsibility affect consumers’ attitudes towards brand and purchase behavior? Buyer-seller guanxi as the moderator. Revista de Cercetare si Interventie Sociala, 53, pp.272-287. The study has elucidated that the fact that the brand image of the corporates are effective in establishing the brand image of the organization in their desired market.It is a strategic planning on the part of the brands in enhancing the brand image or building the image of the brand with the market that they are currently functioning with.As such, the impact of the association of the customers with the brand image has been seen to have impacted the scenario of the corporate. The behavior of the customers towards the purchase they make is affected by the brand image of the organization and the values that they associate the same with. The paper has indulged in a SEM analysis of the customers availing their services from the starbuck, The survey had included the responses of about the link between the buying intention of the customers and the values that they associate the same with.As such, the resultant outcome that has been explicated shows the fact that the relation is positive between the corporate responsibilities and the effectiveness of the brand values and brand image of the organization.The impact has been noted in the customer buyer intention in availing the service as well as their desired products.The implication of the behavior taken towards the customers would be beneficial in understanding the impact on the sustainability and brand image.
6SUSTAINABLE MANAGEMENT Alvarado-Herrera, A., Bigne, E., Aldas-Manzano, J. and Curras-Perez, R., 2017. A scale for measuring consumer perceptions of corporate social responsibility following the sustainable development paradigm. Journal of Business Ethics, 140(2), pp.243-262. The aim of the paper is to develop a link between the customer perception and the link of the values that the customer perception generally associates with the brand values as well as with the responsibilities of the brands in enhancing the perceptions of the brands with the three dimensional factors of the social, economic and the environmental attributes.The paper takesadifferenttaketowardsensuringthevaluesthatthecustomersassociatewith sustainability. In order to conduct the analysis the paper indulges in a discussion of the scale development theory where almost empirical studies of 5 different domain has been elucidated effectively in the course of the discussion. The scope of the research includes the responses from 1174 tourists who would be coming from 24 different countries varying from one another on the basis of the social and economical context.The proposal was to use 18 item scale in order to measure the perception of the customers and the values that they associate with the responsibilities of the corporates with the social, economical and environmental environment.The proposal was to use a scale of complete development and the limitations as well as the implication of the same has been measured where the main aim had been directed towards the ones associated with the managerial duties. However, the limitations of the study is invested in the implication of the managerial role in the process.The paper would be useful as it would allow me to understand the implication of the environmental factor on developing the brand image of the organization.