Sustainable Tourism Management: A Case Study of Cordis Hotel, Auckland

Running head: SUSTAINABLE TOURISM MANAGEMENT
SUSTAINABLE TOURISM MANAGEMENT: A CASE STUDY OF CORDIS HOTEL,
AUCKLAND
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SUSTAINABLE TOURISM MANAGEMENT1
EXECUTIVE SUMMARY
The purpose of this report is to analyse the concept of sustainability and sustainable tourism
in the particular context of the Cordis Hotel of Auckland, New Zealand. The report begins by
offering an overview of the business activities and diverse facets of the business operations of
Cordis Hotel. The report next undertakes a literature review of the concept of sustainability in
the tourism industry and also the sustainable practices which are being used by the tourism
enterprises. Furthermore, the report also undertakes an analysis of the sustainable practices
followed by Cordis Hotel in the particular context of the concepts articulated in the literature
review section of the report. Finally, the report concludes by recommending four practices,
namely, expansion, offering employment to Maori people, offering customer centric services
to the guests and energy conservation as ways through which the hotel under discussion here
can attain sustainability.