Enterprise System Report 2022

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Running head: ENTERPRISE SYSTEM
ENTERPRISE SYSTEM
Name of the Student
Name of the University
Author Note

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Executive Summary
The SWDC is an organization that provides services to its customers such as washing, dry
cleaning and many more. The objective of the Company is to provide high quality services to
the clients, retain the customers, and attract various customers through their services. The
Company has various problems in maintaining the records of the clients during the hours of
rush and some are incorrectly noted down by the employees. In order to solve these issues the
company wants to implement and BPR.
The report discusses about the ERP implementation in the SWDC Company and the change
of procedures of business of the company. The company had issues regarding the details of
the customers and ERP helps to record the data of the customers and provide reports to the
company regarding the number of customers, profit and revenue generated. The BPR helps to
redesign the current business procedures of the company in order to provide high quality
services to the customers. The report focuses on the various implementation procedures such
as vanilla and chocolate and has comparison of both. The report focuses on the risk and the
change management that are associated to the company and the risk that are related tot he
customizations of ERP and BPR.

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Table of Contents
Introduction:...............................................................................................................................4
Possible Roles of ERP System...................................................................................................4
Needs, Problems and Opportunities of SWDC......................................................................4
Overview on ERP System......................................................................................................6
Roles of ERP..........................................................................................................................6
ERP System Modules.............................................................................................................7
ERP System Architecture.......................................................................................................8
BPR and Changes in Business Procedures.................................................................................9
Overview of BPR...................................................................................................................9
Current Business Process.......................................................................................................9
Proposed Changes to the Business Process..........................................................................10
“To Be” Business procedures...............................................................................................10
Benefits of organizational Change.......................................................................................10
ERP Implementation................................................................................................................11
Overview of ERP Implementation.......................................................................................11
Comparison on Vanilla and Chocolate Implementation......................................................11
Implementation Option Suitable For the Organization........................................................12
Change and Risk Management.................................................................................................12
Importance of Change Management....................................................................................12
Risk Associated with BPR and ERP customizations...........................................................13
Critical Success Factors.......................................................................................................13

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Conclusion................................................................................................................................14
References................................................................................................................................15

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Introduction:
The case study upon which the report is based is on the Snow White Dry cleaners that is
operated and owned by Richard Lee. The main aim of this organization is to offer services of
alteration across various locations in Australia. The organization has various stores in
different parts of Australia. The organization offers excellent services to the customers 24/7.
However, there are several issues in the company during the rush hours. Therefore, the owner
of the organization has decided to implement ERP in the organization due to benefits of
Enterprise Resource planning. The ERP will help to generate reports based on the total
number of customers and it will support the inconsistencies of the organization.
The report discusses about the roles of the ERP system on the SWDC organization. The
report focuses on the role of ERP in order to address the requirements, issues and the
opportunities of the SWDC organization. The report has a brief description of the processes
that are undertaken by the organization and the process after implementation of ERP. Lastly,
the report also discuses about the change and the risk management that requires to be done
for SWDC Company.
Possible Roles of ERP System
Needs, Problems and Opportunities of SWDC
Snow White Dry Cleaners is operated and owned by Richard Lee and it is a family
business of the Richard’s family. The services provided by the company include preservation
of clothes; pick up free of cost, carpet and rugs, cleaning of rugs and quality business services
of shirt. The staffs of the organization record all the details of the customers and the
transactions of the customers manually. There are no computerised recording of the details
and transactions. However, the taking down of data manually takes much time and difficult.

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The problems of the organization is that during the hours of rush the data of the customers are
not entered properly and there are many void values in the fields of contact numbers, first
name and last name. Another problem is that during the hours of rush the data of customers
can be entered incorrectly and it can lead too many issues in the company regarding the
customer services. There are other problems like the organization cannot give proper data
about the number of customers that visit each of the locations of the company, the number of
repeat customers and the frequency of the visits of the customers at each of the location of the
Company, the revenue that are produced by the stores and the type of services that are
provided by the company. There has been an increase in the number of customers in the past
few years and due to this, the employees could not provide good customer services and
manger the details of the customers properly.
The requirement of the SWDC organization is to implement a technology that will
help the employees of the company to note the names of the customers and their contact
numbers during the hours of rush properly (Ali & Miller 2016). To offer excellent customer
services to the clients so that customers gain come back to the company in order to get their
services. The SWDC Company need a technology in order to answer all the questions that the
Company could not answer. The owner of the company wants to implement ERP systems in
the company so that it can provide excellent customer services and manage the details of the
customers during the hours of rush. The ERP system will produce reports in order to
understand the number of customers that have visited the stores and will record the
transactions of the customers, total revenue that is produced and many such applications that
will be valuable to the company.
The opportunities of the company are that the SWDC organization will have
maximized profit and revenue and the company will be able to offer excellent customer

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services to the customers. The excellent services to the customers will attract more customers
to the organization and in turn, the company will have more profit and increased revenue.
Overview on ERP System
A system of ERP is a business procedure management system that permits an
organization to utilise a system of the applications that are combined in order to manage the
business and then computerize the functions of back office associated to technology, human
assets and services (Almajali, Masa'deh & Tarhini, 2016). The software of ERP combines
different functions into an entire system in order to rationalize the procedures and the
knowledge across the whole organization. The functionality of the systems of ERP is a
database those are shared that supports more than one functions utilised by various units of
business. The advantages of ERP include higher productivity, lower risk, better insights,
upgraded agility and many more.
Roles of ERP
The system of ERP that will be deployed in the company will help to improve the
business process of the SWDC organization. It will improve the processes that the employees
of the organization cannot manage during the rush hours. The ERP system will assist the
organization to address the requirements. It will help to provide excellent customer services
to the customers. The modules of ERP will support the functional needs and requirements of
data of the organization. It will provide advantages to the business of SWDC such as
decreasing the inconsistencies with the data that will be reported by the ERP system and
manage the flows of cash effectively. ERP will minimise the inconsistencies by keeping
records of the data that are helpful to the organizations, manage the cash flows by keeping the
records of the cash inflow, and out flow in a database and it will be handled by an employee
that has expertise in handling the ERP system.

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There are various problems in the SWDC Company that will be addressed by the ERP
system. The issues will be changes to the strength of the company. During the hours of rush,
many customers come and the employees are not able to manage the data of the customers
and unable to offer high quality service. The ERP will be able to handle the customer data
properly and keep it in a database so that the employees do not have any problem when the
same customer visits the stores. The ERP will to produce reports in order to understand the
total number of customers at each of the stores at various locations, the customers during the
hours of rush, the payments that are received and the total amount of profit or revenue
produced. Earlier it was done manually, so the employees could not keep track of all these.
The ERP will assist in keeping the records in the database.
The opportunities of the company include increased profit ad revenue and the
Organization will be able to offer high quality customer services to its clients. The ERP will
be able to address the opportunities of SWDC organization. The system of ERP will be able
to keep track of the revenue and profit that will be produced by each of the stores located at
various locations in Australia. By addressing the problems of the Company, the ERP system
will increase the opportunities of SDWC Company. It will also assist the company to provide
high quality client services to the customers by managing the customer data and providing
more services.
ERP System Modules
There are various types of ERP modules that will assist the company in order to
provide high quality customer services to the clients. The modules of ERP system helpful to
the organization are Financial management and customer relationship management. The
financial management modules are largely requested and one of the most important tools that
can be implemented in the ERP program. This is because finance is the backbone of the
SWDC Company, an effective tool of financial management will work with each of the

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department of the SWDC Company. The company can able to view the finance of the
business in the module. This consists of the functionalities such as ledger those are general,
payable accounts and receivable ac (Hassan & Mouakket, 2016). Reporting in included in the
module of financial management. The reports are important in order to manage the finances
and then upgrade the development of insights those are actionable through the analysis of
data. The financial statements can help the SDWC Company to create the budgets by keeping
the executives of the company aware of the financial status of the SWDC Company.
The customer relationship management module is also important for the SWDC
Company as it assists to manage its customers of the SWDC company. The features of
customer relationship management will help the SWDC organization to manage the clients,
sales and the leads procedures. The features of CRM include lists of contacts, histories of
interaction and the analytics those are basic (Chaushi, Chaushi & Ismaili, 2018). These
functionalities are the important components of the CRM module. The segmentation
functionality of the CRM module will assist the company to manage data of customers of the
SWDC Company.
ERP System Architecture
The ERP architecture based on cloud can be helpful to SWDC organization in many
ways. The ERP system based on cloud has various limitations and benefits that will help the
company. The ERP based on cloud is software as a service that permits the users the right to
entry the software of ERP over the internet (Omar & Gómez, 2017). The advantages of cloud
ERP that will help the SWDC Company are that it is easier and faster to implement in the
company. it makes the SWDC Company more flexible and agile an it is equipped better. The
adaptability of Cloud based ERP is very good and it is suitable for the small and large
business. The cloud based ERP being oriented on web, the integration, the accuracy of data is

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upgraded, and this will assist the Company greatly to record the data properly (Muslmani et
al.,2018).
The biggest disadvantage of ERP systems based on cloud is data security. This is
because the cloud based ERP are accessible to web and data breaches will be common. So,
the company should think twice before they take a decision they implement cloud based ERP
systems in the SWDC organization.
BPR and Changes in Business Procedures
Overview of BPR
BPR is an action of recreation of the core procedures of business with the aim of
upgrading the output of the product and the quality and minimising the costs. In involves the
evaluation of the workflows of the company, finding the procedures that are not efficient and
then figuring out the means in order to change them. The advantages of the BPR are
productivity of the company is increased, increased efficiency and the risks are reduced, and
satisfaction of the employees and it focuses on the customers in order to provide them with
excellent customer services (Borić, Stanisavljev & Zakin, 2016). The methodology of the
Business process reengineering includes the essential redesign of the important procedures of
business in order to accomplish improvements in quality and productivity.
Current Business Process
The SWDC Company provides free pick up and services of delivery, which involves
the staffs of the Company collecting clothes from the location of the customers (Chang,
2016). The procedure of collection starts when a customer contacts one of the stores of
SWDC by phone and then gives them their personal details. On receiving the details, the
staffs check their workload and then tell the customers the total cost that are required and the
date and time of delivery. If the client is happy with the quote, then the staff of SWDC will

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record the details of credit card of the customer and then take advance before the collection
service is done.
Once the clothes of the customer are collected, the clothes will be washed or dry-cleaned
according to the preference of the customers and they are then delivered to the customers.
During the delivery time, the customers are provided with a receipt and then they are given a
brochure that consists of various offers at the SWDC stores (Kasemsap, 2020).
Proposed Changes to the Business Process
There should be alterations in the business procedures especially during rush hours
because the employees cannot handle the large amount of customers during the hours of rush.
The business process should be changed, as the current procedures are not good enough to
provide good customer services to the clients. The payment options should also be changed
by the Company and should include cash on delivery and online payment options so that the
clients can pay according to their wish (Mische & Bennis, 2017).
“To Be” Business procedures
The business procedures of the organization should be changed in order to maximize
the customer services. The changes should be that once the details of customer is recorded,
they will not have to provide their details repeatedly and this will help in the incorrect data of
the customers during the hours of rush and the employees will collect the details of the
customers incorrectly (Brown, 2017). The payment options of the Company should also be
changed and made flexible so that the customers can pay the money according to their wish.
The payment options should be flexible like cash on delivery and online payments.
Benefits of organizational Change
There are various benefits of the organizational change. The organizational change is
about the procedures of changing the strategies, procedures and technologies of the

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organization and effect of such changes on the organization (Badewi & Shehab, 2016). The
reason of organizational change is that it will help to change the strategies and the
technologies that will assist the SWDC organization in order to offer high quality customer
services. The technologies include implementation of ERP and Business process
reengineering. The advantages of organizational change are that it upgrades the productivity
and the quality of work. It also upgrades the collaboration and the communication among the
employees. A planned approach is to change minimize stress and the anxiety and it
encourages employees to stay loyal to the organization.
ERP Implementation
Overview of ERP Implementation
Company using the practices of internal software or vendor of ERP that is led where a
methodology those are defined for the implementation is utilised can drive a methodology of
ERP implementation. The methodologies of implementation those are driven by company
govern all the implementations of software irrespective of the kind of project. There are
seven steps of methodology of ERP implementation (Harwood, 2017). The steps include
planning of the project, procedure evaluation, organizational procedure, configuration,
training of the employees, testing of the ERP system and last go live of the system of ERP.
Comparison on Vanilla and Chocolate Implementation
The comparison between chocolate and vanilla deployment are:
Chocolate
 They are created for distinctive challenges and the operations of manufacturing
 It is tailored fit and proves to a solution that is perfect for the requirements of the business
 The design can be easily modified during the deployment by keeping pace with the
requirements of the business (Mihailescu, Mihailescu & Carlsson, 2016).

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 This implementation provides competitive advantage
Vanilla
 The simple design means quick deployment and easy to use
 This is cost effective and customization can be done easily without any extra expenditure
 It is very easy to maintain and get support from the freelancers
 The trusted solutions of vanilla offer reliability to the business.
Implementation Option Suitable For the Organization
The deployment of ERP that is suitable for the organization is vanilla implementation.
The vanilla implementation offers various benefits to the SWDC Company. The advantages
that are provided by the vanilla implementation to the Company are that the it can be quickly
implemented and easy to use. The Vanilla implementation is cost effective and if the
company wants to make any customization then it can be easily done without any extra
money (Jagoda & Samaranayake, 2017). The vanilla implementation is very easy to maintain
and freelancers can support the implementation. The solutions of vanilla offer reliability to
the business of SWDC.
Change and Risk Management
Importance of Change Management
The change management is the procedures, methods and tools in order to manage the
people side of change in order to accomplish the needed business results (Shams, Sharif &
Kermanshah, 2017). The management of change focuses on the people who are affected by
the change. The change management is required in the SWDC Company due to old methods
that are adopted by the Company and that leads to the lower quality of services to the
customers (Hayes, 2018). The company has thought of changing the techniques and
technology so that they can offer higher quality services to its clients. The importance of

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change management is that it offers scaffolding for people those are conceptual and the
organization that is deploying the change. Change is important in the organization as it
permits the employees to learn new skills, explore opportunities, and exercise their creativity
(Pugh, 2016).
Risk Associated with BPR and ERP customizations
There are many benefits when a business is customized with ERP and BPR. There are
also many issues that are related to BPR and ERP. A very common thing that is heard about
ERP system is that no customization can be done (Ghobakhloo, Azar & Tang, 2019). A
system of ERP has zero customization but there are certain organizations that customize the
ERP system to some level.
 The ERP customization can have issues during the deployment of software
 The ERP customization can develop issues after the implementation. The upgrades are
complex as the codes cannot be rewritten
 The vanilla ERP system can affect the organizational strategy
 The vanilla ERP system can cause issues of organizational change
The risks that are associated with customizations of BPR are:
 Inadequate adoption of style of management
 Lack of coherence
 Optimization and performance
 There are human related threats can affect the procedure of reengineering
Critical Success Factors
The critical success factors are term of management for an element that is required for a
Company or a project in order to accomplish its mission (Yeoh & Popovič, 2016). In order to

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accomplish the objectives they are required to be aware of the critical success factors. The
critical success factors of the Company include:
 Maximize the share of market through the present customers’
 They are oriented on service when working with the customers
 Accomplish fulfilment of order through improvement of procedure those are on-line
 Give incentives and rewards to the employees for the satisfaction of the customers
(Holotiuk & Beimborn, 2017).
Conclusion
The report concludes with the various technology implementations in the SWDC
Company. The technology includes ERP and BPR implementation that will improve the
business procedures of the SWDC Company. The ERP implementation will help to improve
the various processes of the company and generate reports and the record the details of the
customers. It will also help the employees to record the details of the customers during the
hours of rush. The BPR will help to change the business process of the company that will
help the Company to provide high quality services to the customers. The report deals with the
risk management and the risk that are related to the customization of ERP and BPR and
lastly, the critical success factors of the company that will help the company to achieve its
objectives.

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