System Knowledge Management: Tools, Techniques, and Models

KNOWLEDGE MANAGEMENT 1
System knowledge management
By
Name
Course
Affiliation
Country: Australia

KNOWLEDGE MANAGEMENT 2
Introduction
Knowledge management refers to doing what is expected out of the available resource
knowledge (Wang, Noe, and Wang, 2014). Knowledge management looks at making
arrangements and availing significant knowledge at any time it is required. As a process it
involves arranging, controlling of employees, motivation, sorting out, procedures and in a firm to
ensure proper improvement of information related assets and successfully utilized. Knowledge-
related assets incorporate both knowledge materials in the form document printed that can
include the patents and user manuals, knowledge kept in electronic form which include,
database, best practices and employees guidelines on how they can perform their daily duties in a
proper way, knowledge based on problem focused and that is in possession of employees and all
other information included in the products, relationships and processes. The destinations of KM
are; using and changing of the affiliation's learning assets for effectuate better data practices,
upgraded legitimate practices, better decisions and improved various leveled execution.
Knowledge management tools and techniques
Information technology has been one of the important resources for business but has over
time changed into a business surrounding (Massingham, 2014.). On her work Egbu (2010) stated
that, information technology has the potential of restructuring the management and getting rid of
all the barriers along the innovation control path such as time and distance. In a research
conducted by Ravichandran, Han and Mithas (2017) they concluded that, information technology
together with innovation plays a major role as is an important aspect in the transfer of
information and knowledge amongst team in a project, enhancing building up of new knowledge
for technological innovation. These therefore, highlight the importance of not overlooking

KNOWLEDGE MANAGEMENT 3
information administration apparatuses and methods in an association and the belief that, these
two aspects (knowledge management and information technology) are related and are
interchangeable. The importance of knowledge management tools help the organization in
tackling the entire problem associated with knowledge management reducing cost in the problem
and enhancing competitive advantage.
Knowledge management tools
i. Intranet as the company’s communication vital channel
Intranet is basically a platform where organization employees share information. It is
sorted out in light with organizational website build by the organization, which is open just to the
affiliation's people, and specialists.
The table below shows that intranet in different sized textile industry is a a primary
channel of communication
statement
G1
mean SD
G2
mean SD
G3
mean SD
overall
mean SD
Our intranet a
primary channel
of
communication
2.83 1.0 2.89 0.91 3.20 1.24 2.91 1.03
F = 1.56
Source: http://shodhganga.inflibnet.ac.in/bitstream/10603/3675/12/12_chapter%206.pdf
There was uniformity in response of the three groups as it is shown by the F ratio as the
significance amongst the group mean score was of no importance. Contrary to the believe of

KNOWLEDGE MANAGEMENT 4
using intranet as the primary channel is evident in the study as it is not the primary channel.
Additionally, intranet is an important tool of making decision in an organization; enhance fast
product information response about the product from employee, which in the end result can be of
greater innovation (Omotayo, 2015). The study above, showed contrary result due to techno
savvy nature of the textile industry employees.
ii. Full integration of information
The pillar of every existing business in this modern world is information. Moreover the
financial information related to internal information, functions of the employee and production,
marketing, firms soldier on gathering information from other external streams and application.
The data gathered from sources, for example, records, libraries, spreadsheets, email and texting
documents, electronic structures and records, freely accessible site pages and business data
administrations is for the most part unstructured. Every datum source has its own particular
association and organization. Accordingly, these information documents are free of each other,
and don't effectively function very well together. This information is completely incorporated
into a solitary, all inclusive database or information distribution center, it turns out to be much
simple to recover and utilize this data for basic leadership. Standard refresh of this data helps
supervisors in settling on better and quicker choices (Ceptureanu, 2016).
Knowledge management techniques
i. Organizational learning
New learning is 'conceived' is anything reasonably of importance, conform to the system
as it is tried, develops with the right setting in the organization, adjust to it, develops through
various organizational setup, channeled across to developing group of onlookers and in the long
run turns out to be broadly comprehended and perceived as basic practice ("Organizational