The regulatory and legal requirements can have adverse impacts on companies like British Gas. To mitigate these effects, the company has implemented a mechanism to identify and resolve compliance issues. This includes a proactive approach of continuous improvement and a reactive approach of addressing customer complaints. The company also has a strong code of ethics and a risk management team to ensure adherence to sales policies and standards. Furthermore, British Gas has a framework for handling customer complaints about non-compliance with legal requirements, which involves identifying breaches, containing them, escalating them, investigating them, providing corrective actions, and recording the breach.