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Assignment on Legislation and Ethics in Travel and Tourism Sector

   

Added on  2020-10-05

2 Pages2548 Words382 Views
TASK 1: Legislation and ethics in travel and tourism sectorReal case example: Sustainable approach by Paradise Bay resort and spa, theorganisation follows the guidelines of the various legislations and business ethics in itsoperations. Resort has installed for 80 KW windmills with the capacity of yielding180000 KW energy. It asks their customers to use the laundry as far as them comfortablewith it. Resorts uses its drinking water from mountains, it focuses on minimal waste thatcould be thrown into the environment. Its corporate social responsibility reflects in theemployment of staff from the local areas, it distributed free food, medicines etc. duringthe time of hurricane Ivan. The activities undertaken by this resort have set benchmarksfor other resorts to maintain the sustainability of environment. These activities andoutcomes have also helped regulatory bodies to form policies on preserving theenvironment (Case Studies on Sustainable Tourism, 2019). 1.2 Surface, Sea and Air transport law relating to carriage of passengers in UKA passenger is a person who pays money for travelling from one place to other.Mode of travelling are land, sea and air. Several laws relating to travelling imposesliabilities on the carriage operators for compensating any damage that cause to passengeror its luggage during the time of journey. Passengers in Athens Convention is described asany person carried in a ship.Surface law: Carriage of Passenger by Road Act, 1974 regulates the surfacelaw of United Kingdom. The act focuses on safety and rights of the passengers that travelsin bus, or other vehicles etc. The act provides the obligations and rights in disputes relatedto road miss-happenings such as deaths or injury.Sea law: England's sea laws are concerned with the security and security ofshipping of passengers and goods. Some aspects of marine law controls the environmentalfactors which are in relation with the functioning of the ships. Athens PassengerConvention, 1974 regulates the limitation of claims available for the passengers. It alsogoverns timing of claiming the rights prescribed in the sea laws of the country. TheConvention has prescribed a regime of liability for ship carriage organisations in the eventof any damage suffered by the passengers, if such damage is caused during the course oftravelling in ship and due to carelessness of the carriers. The 2002 protocol has increasedthe time of ship's liabilities. It introduced protection for the passengers through mandatoryinsurance and rights by the way of direct action in the event of injury or death.Air law: The air transport law of United Kingdom is imposed with variouslegislations and protocols. The Warsaw Convention, 1929 is an international conventionof UK that governs the liability of air transport organisation providing carriage ofluggage, passengers and goods in lieu of some consideration. It also states the rights ofpassengers to claim compensation in the event of injury or death. The convention wasamended in Hague, 1955. This upgraded protocol limited the liabilities of commercialairlines at the time of an accident. The Montreal Convention, 1975 granted extraprotections to the travellers and expanded rights to the carriers. It is compulsoryto carry insurance of liability by the carriers that have signed to Montreal Conventions. The Denied Boarding Compensation Schemes, European Union (1997) providesfor compensation to passengers in the event of refusal by carrier to grant the seat evenafter the traveller having a confirmed ticket. The rules and regulations of this law ensuresthe complete high protection for people travelling through airline mode by formulating astandards rules and schemes on compensation at the time of delayed flights or cancellationof flights by airline operator. It aims at achieving harmony in the operations of airlinecarriers.1.1 Legal and regulatory framework in travel and tourism sectorTravel and tourism sector operates in a regulated environment in which it isgoverned by various authorities and laws. The legislation and regulations ensures thatfirms in this particular industry conducts its business ethically. Country has witnessedtremendous growth in travel and tourism in the last few decades for which differentgoverning bodies made set of rules and regulation within they must operate.The main purpose of developing laws for the tourism sector is to ensurestandard process and procedures are followed, developing this industry in a governedmanner, protecting customers and other people involved in this sector by establishing theirrights, liabilities and obligations.The different governing authorities for travel and tourism sector are discussedbelow: Development of Tourism Act, 1969: The act was established by BritishTourist Authority and Tourists Board of England. The main aim of this act is topromote and to coordinate every company that builds up the travel and tourismsector of the country. Transports Act: This act affects the travelling sector which in 1980 abolishedthe licensing laws relating to route coaches tour of more than thirty miles. In1985, the state allowed the private buses to operate in all routes by liberalisingthe route system of the country.Food Safety Act 1990: This act governs the quality of the food that is offered tocustomers by the organisations in UK. The act focuses on safety of foodproducts, noncompliance of which attracts punishment in the form of civil andcriminal liabilities.Package travel, Package Holidays and Package Tours Regulations 1992:Every organisation in UK offering travel and holiday packages are required toabide by the rules and regulations of this act. The purpose of this act is torestrict tour operators to conduct in any misleading activities for attractingcustomers. More specifically, tour operator’s needs to aware its customers aboutthe rights and obligations of tour operators and customers prescribed in theevent of breach of contract.Regulatory framework: Regulatory bodies affects the travel and tourism businesssignificantly for maintaining controlled business environment in the industry. Strategic Rail Authority (SRA): It was established under the Transport Act2000, it was established for providing clear and strategic programs for thesustainable development of the railway sector in the country. Responsibilities of SRA is to set more specific and high performance standardsof the private franchisees operating rails and protecting passenger’s benefits byrenegotiating the franchise contracts. It is responsible for maintaining coherent network ofrails in the country.Health and Safety Commission: The regulatory body governs the health andsafety requirements at the workplace.Roles and responsibilities: Formulating health and safety rules for tourismsector. Arranging proper training and research related to its work. It is obliged toformulate regulations that are aligned with Secretary of State Policies. Civil Aviation Authority: This regulatory body controls all areas of civilaviation in United Kingdom. Duties of CAA: Supervising licenses of civil pilots and inspection of everyequipment’s related to air travel. Acting as a watchdog and oversees that aviationorganisations complies all the statutory obligations. Provide required training to AirTraffic staff for maintaining and controlling telecommunications in airports and in enroute journey. RegulatorybodiesStrategic Rail AuthorityHealth and Safety CommissionCivil Aviation Authority
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