Development Plan for BIZOPS Retail Organisation

This document discusses the development plan for BIZOPS, a retail organisation in Australia, to achieve growth and provide affordable pricing for customers. It includes goals, key personnel, and a communication plan. The plan aims to integrate online and retail outlets, develop a new pricing strategy, provide training for employees, and improve customer service. Stakeholder needs and demands are also addressed.

Task 2
INTRODUCTION
BIZOPS is a famous retail organisation working in Australia. The organisation is working in
the physical retail stores for directly connecting with customers. Currency the organisation is
one of the successful Enterprises but still wants to change its strategic approach for total
growth annual of 15% over the next 5 years. This organisation has around 150 retail outlets
which are statistically located for offering premium retail experiences for more than 90% of
the population. There are two different issues identified in the organisation BIZOPS
Enterprises. The introduction of online store system is not part of the current physical store or
traditional stores. In fact, the warehouse staffs associated with the warehouse related
activities do not have any knowledge about working with the online orders. Therefore the
organisation has to focus on introducing the development plan which can fulfil the current
objective of the organisation. This development plan needs to include every stakeholder
interest with proper communication and consultation plan. Along with the development plan
introducing implementation plan and evaluation plan is required.
1. DEVELOPMENT PLAN:
Proble
m
1.1 The
developm
ent plan’s
goals and
objective
s
Action
(what will
be done)
1.1
Expected
outcome
(measurab
le) possible
measures of
success
1.2 Key
personnel
and their
roles in
implementi
ng the
proposed
developmen
t plan
Time
fram
e
(whe
n)
references
The
pricing
of
instore
and
online
are
different
The
developm
ent plan
is
focusing
on
providing
affordabl
e pricing
for every
customer
s
The focus
will be
given on
developing
the same
strategy for
online and
retail
outlets
The
integration
process has
to be
authorised
by one
particular
team to
New
pricing
strategy
will be
developed
which can
be
profitable
for both
type of
outlets
The proper
communica
tion
strategy
will be
maintained
The
marketing
manager
and sales
manager
the
marketing
manager
will analyse
the
appropriate
cost of the
product and
maintain
the
competitive
ness of the
9th
June
2019
Franker, K., &
James, D.
(2016). The
Course
Development
Plan: Macro‐
Level Decisions
and Micro‐Level
Processes. New
Directions for
Higher
Education, 2016
(173), 43-53.

manage the
pricing
for retail
and online
services
market to
develop the
actual price
(Franker &
James,
2016).
The sales
manager
will directly
communicat
e with both
the retail
and online
outlet about
the pricing
The
online
custome
r has to
come at
the retail
outlet
for
getting
the after
sales
support
For the
convenie
nce of
online
customer
s, new
Health
Service
departme
nt need to
be
develop.
Home
service
facility
will be
appropria
te for
maintaini
ng this
approach
A
committee
team
needed to
be
developed
for
including a
customer
service for
the online
customers
Direct
telephonic
communicat
ion
conversatio
n should be
available
for the
online
customers
for any after
sales
requirement
s
Developin
g customer
service for
the online
customers
Regular
online
feedback
will be
taken about
the services
to the
customers
in online
medium
Customer
care
manager
Two
different
separate
team need
to develop
for both the
online and
physical
stores.
Integration
process is
important
for the
product
quality and
product
prices not
for the
customer
services
(Susanto,
Gaol, Si &
Kom, 2018)
20
June
2019
Susanto, B.,
Gaol, F. L., Si,
S., & Kom, M.
(2018). Web-
based catering
marketplace
business plan:
Cateringku. com.
In Issues and
Trends in
Interdisciplinary
Behavior and
Social
Science (pp. 41-
55). CRC Press.
The
retail
store
staff
does not
have any
informat
Providing
proper
knowledg
e to the
staff of
this
employee
Communica
tion process
need to be
developed
within the
retail
outlets and
For
measuring
the success
what
system
needed to
be adopted
HR
manager
As the HR
manager of
the
organisation
has to deal
28
June
2019
Alter, S. (2017).
Building a
strong bench:
your leadership
development
plan is your"
secret

ion
regardin
g the
online
service
s about
each
other for
improvin
g the
performa
nce
quality of
the
overall
organisati
on
online
stores
Collaborate
d training
needed to
given to
both this
type of
employees
to
understand
about the
organisation
al product
and each
other
for
providing
motivation
to this
employees
with both
type of
employees
providing
proper
information
about the
online
services
need to give
as part of
the training
process to
the retail
stores
(Alter,
2017)
sauce". Journal
of Property
Management, 82
(1), 18-23.
The
warehou
se staff
does not
have
sales
expertise
or
product
knowled
ge
The
organisati
on
product
knowledg
e need to
be
develope
d for
each of
the
employee
s
regardles
s of any
departme
nt
new
training will
be
developed
for the
warehouse
staff about
the product
knowledge
In this
training a
small
reward
program
will be
included for
motivating
this
employees
Best
quality of
knowledge
will be then
why this
warehouse
staff for
running the
online store
successfull
y
New
technologic
al
implementa
tion in this
area can
improve the
warehouse
quality
HR
manager
and
warehouse
manager
the
warehouse
manager
will
associated
with
providing
knowledge
to the
warehouse
staffs about
the
organisation
al products
(Salmon,
Gregory,
Lokuge
Dona &
Ross,
2015). The
river system
will be
included by
the HR
manager
according
8
July
2019
Salmon, G.,
Gregory, J.,
Lokuge Dona,
K., & Ross, B.
(2015).
Experiential
online
development for
educators: The
example of the C
arpe D iem
MOOC. British
Journal of
Educational
Technology, 46(
3), 542-556.

to the
performanc
e
developmen
t
The
retail
sales
staff
make
negative
commen
ts about
the
online
sales to
the
custome
rs
a better
work
environm
ent
within
the
organisati
on will
be
develop
for
achieving
the sales
objective
Training
will be
arrange for
the
employees
to develop a
positive
work
culture
where
everyone
get equal
opportunity
and respect
For the
purpose of
respecting
each other,
workplace
policies
needed to
be included
a
successful
work
environmen
t where
every
employee
will be
equally
treated by
others
the use of
organisatio
nal norms
and policies
as part of
the
business
developme
nt plan
HR
manager
Maintaining
the
collaboratio
n between
the different
type of
employees
which can
help in
creating a
work
environmen
t which is
full of
opportunity
15
July,
2019
Li, Y. (2017,
September).
Study on the
Future
Development
Plan of Zhuhai
International
Urban Business
Circle in
Guangdong-
Hong Kong-
Macao Great
Bay Area. In 2nd
International
Conference on
Judicial,
Administrative
and
Humanitarian
Problems of
State Structures
and Economic
Subjects (JAHP
2017). Atlantis
Press.
Stakeholder
(group)
Needs and Demands
All employees Need proper knoeledge about the organisation ‘s goals and objectives.
Managers The need of the manager is to develop a proper planning, which can help
them in creating appropriate organisational operations by using the
human resource properly
Warehouse
Staff
The need and demand of the warehouse staff is the improvement of
opportunity in their warehouse activities and personal development
within the development plan

Online Store
Staff
Need proper training for properly accessing the online store
Customers Need proper guidance regarding using both the traditional and online
stores
Traditional
Store Staff
Need proper access in terms of this integration development plan with the
online store or system
Supplier Need to develop better relationship with the suppliers for the customers
need fulfillment
Government Need to verify about the development of online store government to
reduce any type of legal intervention
2. CONSULTATION AND COMMUNICATION PLAN
2.1
Stakeholde
r (group)
Coming
from 1.3
Need How will we
communicate
information
to them?
2.2 How will
we get their
feedback?
How will we
respond to
feedback?
How will we
record and
monitor
issues?
All
employees
Need proper
knoeledge
about the
organisation
‘s goals and
objectives
Notice will be
given for the
the employees
of the
organisation
at the notice
the board
Periodical
feedback
procedure will
be develop to
understand the
perception of
the employees
Correspondin
g to the
feedback
focus will be
given on
improving
the training
process
A proper
monitoring
process will
be developed
by the HR
manager to
properly
monitor their
development
process
Managers The need of
the manager
is to develop
a proper
planning,
which can
Weekly
meetings will
be arranged
by the
manager for
communicatin
group
discussions
will be
arranged by
the manager
for getting the
Correspondin
g to the
feedback, the
manager will
be focus on
developing
The
monitoring
system will
include staff
software copy
of the

help them in
creating
appropriate
organisation
al operations
by using the
human
resource
properly
g with
employees
feedback of
the employees
better
training
program to
overcome the
negative
aspects
feedbacks
given by the
employees as
form of audio
recording
Warehouse
Staff
The need
and demand
of the
warehouse
staff is the
improvemen
t of
opportunity
in their
warehouse
activities
and personal
development
within the
development
plan
Meeting will
be arranged
for the
warehouse
staff
Online survey
will be done
on the
warehouse
staff
Individual
mailing will
be
appropriate
by using
email
The
documentatio
n of email
will be
appropriate in
this purpose
Online
Store Staff
Need proper
training for
properly
accessing
the online
store
Weekly
meeting will
be arranged
by the online
store manager
Online survey
questionnaire
will be
distributed to
this
employees
1to1 face to
face
discussion
with the
online store
manager
For
monitoring
the process
video
recording will
be done about
this
discussion
Customers Need proper
guidance
regarding
using both
the
traditional
and online
stores
For
communicatin
g with the
customer use
of digital
marketing
Technology
will be
appropriate
For getting the
information of
the customer
online survey
will be
available at
the website of
the
organisation
Correspondin
g to this
feedback the
organisation
will be
providing
home service
to the online
customers
and install
service to the
retails
customers
For the
purpose of
monitoring
the issues of
the customer
online
discussion
with the
customer are
being
recorded

Traditional
Store Staff
Need proper
access in
terms of this
integration
development
plan with the
online store
or system
Meeting will
be arranged
by the
manager with
traditional
Store staff
Communicatin
g information
with this
employees
focus will be
given on
group
discussion to
understand
their view
Correspondin
g to this
customer, the
organisation
will be
conducting 1
to 1
interview
with this
employees
For
monitoring
this process
the
communicatio
n with this
stuff will be
recorded for
future
verification
and better
development
plan making
Personal
Letter Newsletter Website
Media
Release Briefings
Social
Media
Customers √ √ √ √
Employees √
Volunteers √ √
Contractors √
Suppliers √
Service
Providers √ √ √
MP’s √
Ministers √
Media √ √
About
information
Communication
time
Way of
communication
Need of
communication
Customers The similar
prices for both
the retail store
and online
store pricing
After finishing
the project plan
implementation
Personal letter,
newsletter,
website and
social media
This information will
help them in making
their choice of
shopping the using
either retail stores or
online shops

Employees the aim and
objective of
implementing
development
plan and how
to succeed
Before the the
establishment of
development
plan
Newsletter Communicating with
employees is part of
providing them the
information about
development plan
Volunteers What is the
plan and how
to achieve it
After making
the development
plan
Personal letter
and newsletter
This communication
need will clear out the
information about
development plan
Contractors What are the
specific
requirement
of the plant
and their
contribution
After making
the development
plan
Personal letter This communication is
important because
changes in
organisational
strategies will impact
on business activities of
contractors
Suppliers The specific
needs which
can be
fulfilled by
them for the
development
plan
At the time of
development
plan initiating
Personal letter The development plan
will include some
changes which can
affect on the working
performance with the
suppliers
Service
Providers
The ways of
providing the
service
After evaluating
the development
plan
Personal letter,
newsletter and
website
the change in
organisation activity
needed to adopt by the
service provider for
providing service
MP’s About the
changes of the
organisation
At the
beginning of the
development
plan
Personal letter The changes within this
famous Organisation
are need to be address
Ministers Introducing
new Strategies
for the
business
At the
beginning of the
development
plan
Personal letter The organisation need
to provide information
about organisational
major changes to the
political parties
Media What are the
strategy and
how it will
help the
industrial
growth
Before
implementing
the plan and
after it become
successful
Media release
and briefing
The media will help in
promoting this entire
event

3. IMPLEMENTATION PLAN:
Developm
ent Plan -
Action
Process Timeline Steps Resources Risks How to
minimize
risks
Training
will be
given to
the
warehouse
team about
the
product
knowledge
For
individuals
from the
group of
warehouse
will be
selected
each week
Two weeks
will be
used as
part of the
training
process for
each of the
employees
under the
warehouse
Four
members
will be
selected at
the first
week
For two
weeks this
employees
are being
trained
At the third
week phone
new
employees
from the
warehouse
staff will be
selected for
the training
Profession
als within
the the
organisatio
n who
have
expert
knowledge
about the
products
Lack of
motivatio
n can be
occur
from the
warehous
e stuff to
acknowle
dge
informatio
n about
product
For
minimisin
g the risk
revert
process
will be
included
at the end
of the
training to
the best
warehouse
staff who
have the
best
knowledg
e
gathering
during the
training
Developin
g a new
pricing
strategy
which is
same for
the retail
store and
online
store
The
meeting
will be
arranged
within the
different
managers
and
leadership
to develop
a strategy
Three
different
meetings
will be
appropriate
for
developing
on strategy
where each
of the
product
pricing will
be selected
In the first
meeting the
agenda will
be discuss
with the
management
and leaders
The proposal
of the
managers
will be here
at the second
meeting
about the
product
pricing
Finally
prices are
A perfect
meeting
room,
organisatio
nal
different
functional
managers,
board of
directors
Conflict
can arise
in
selecting
pricing
for
different
products
For the
problem
resolution
1
individual
will be
selected
from the
meeting
members
as the
chairman
for pricing
strategy
developm
ent
He or she
will act as

being
selected
which are
competitive
and reliable
towards the
organisation
al objectives
a person
with the
responsibi
lity to
fulfill this
developm
ent plan
Training
will be
develop
for the
online
store
employees
and
traditional
store
employees
Improving
the
organisatio
nal internal
culture by
maintainin
g equality
One day
for each
week will
be selected
where this
employees
has to learn
about
organisatio
n policies
and
procedures
regarding
the
discriminat
ion of
others
In this
training
focus will be
given on
improving
the positive
organisation
al culture
the
traditional
shop
employees
and
onlineshop
employees
need to be
trained
together
This process
will help in
developing
abettor
interrelation
ship
HR
manager,
profession
als who
have
knowledge
about
developing
better
positive
culture,
offline
employees,
online
employee,
Training
room
Conflict
can arise
during the
classes
between
traditional
and online
employee
s
For
overcomin
g the
resolution
a proper
monitor
ring
system
will be
develop
within the
classroom
to
properly
supervise
this
employees
during the
classes
4. IMPLEMENTAITON &EVALUATION PLAN

The
developm
ent plan’s
goals and
objectives
Expected
outcome
(measurabl
e) possible
measures of
success
Costs
Staff
time
money
cost
allocation
Benefits
Reputatio
n
potential
savings
customer
staisfactio
n
Risks How to
evaluate
the
effectiven
ess
Implementat
ion plan
How?
STEPS
The
developm
ent plan is
focusing
on
providing
affordable
pricing
for every
customer
New pricing
strategy will
be
developed
which can
be profitable
for both
type of
outlets
The proper
communicat
ion strategy
will be
maintained
for retail
and online
services
Total
cost
allocation
for this
goal
objective
of
developm
ent plan
needed
around
2000
dollars
All the
managers
of the
organisati
on is
needed
Involvem
ent of
board of
directors
is
necessity
Total 3
weeks of
time will
be enough
The
benefit of
using this
Developm
ent Plan
will
increase
the
reputation
of the
organisati
on by
providing
customer
satisfactio
n
the
customer
will get
similar
pricing in
both
online and
traditional
stores
The
retail
outlets
selling
can be
reduced
because
of the
similar
tracking
offer
The
customer
feedbacks
will be
properly
evaluate
to
understan
d the
effectiven
ess
in fact the
cells will
increase
after
developin
g the
affordable
pricing
strategy
for both
type of
customers
For
implementing
the strategy
initially the
organisation
have to
provide small
promotions
about similar
pricing
After that
new pricing
will be
included for
both the
online and
retail stores
Finally, focus
will be given
on analysing
the feedback
of the
customer
The
organisati
on
product
knowledg
e need to
be
Best quality
of
knowledge
will be then
why this
warehouse
staff for
The
training
cost for
the the
warehous
e
employee
The
benefits of
using this
developm
ent plan is
to increase
the
The
warehou
se
employe
es can
identify
this
For the
purpose of
minimisin
g their
workload
the the
reward
For
implementing
this training
program, best
professional
with product
pricing and

developed
for each
of the
employee
s
regardless
of any
departme
nt
running the
online store
successfully
New
technologica
l
implementat
ion in this
area can
improve the
warehouse
quality
s will be a
little
expensive
because it
will also
include
the
reward for
the best
training
participan
t
The total
budget for
this
training
program
will be
around
7000
dollars
The total
procedure
will be
fulfilled
within 6
months
knowledg
e of the
employees
about the
organisati
on and its
products
which will
create a
better
operationa
l area
process
as extra
workloa
d
opportunit
y will be
given to
the
Employee
s
quality from
the
production
and
marketing
area needed
to be
identified
After that for
employees
will be
selected in
every two
weeks from
the
warehouse
stuff for
providing the
knowledge
about product
information
In the end of
the 6 month,
small exam
will be
arrange for
this
employees to
analyse their
growth of
knowledge
about
products