Technological Changes and Its Implications in the Hospitality Sector

This presentation discusses the key changes in the hospitality sector due to technological advancements and their implications. It covers topics such as smart tourism, personalizing customer relationships, safety concerns, climate change impacts, resolving travel barriers, and more.

Technological Changes
and Its Implications in
the Hospitality Sector

Outline
 Key changes in Hospitality sector
 Smart Tourism
 An Evaluation on Smart Tourism
 Personalise relationship with customer their feedback and recommendation
 Concerns for safety and security
 Long-term impacts on tourism of climate change and global warming
 Resolving barriers to travel
 Educating users about optimizing the application of new technologies
 Understanding the transformative effect
 Impact of global economic-political perspective
 Changes in tourism demand and short and Long term Recommendations

INTRODUCTION
• Aim: Addressing the issues of technological changes
and its implication in the hospitality industry.
• This report also demonstrated different issues faced
by the hospitality sector.

TEAM MEMBER
• TARANJEET KAUR
• SAPNA RAMPAL
• RAJDEEP SRAN
• SATISH KAFLEY

Key changes.
Key changes in hospitality sectors because of the smart
technology
Improve efficiencies
Automating check-in and check-out
Keyless entry
Save energy
Online bookings (Li, Tryfonas, & Li, 2016).

What is Smart Tourism?

AN EVALUATION ON SMART TOURISM
 smart guide
 smart shopping guide
 payment settings
 traffic flow
 weather information
 registration of tourist movements (Fyall, 2019).

New smart strategies in
Hospitality industries
• 1. The Smartest of Room Controls
• 2. The Voice is the Master
• 3. Saving the Planet, Whilst on Holiday
• 4. Getting Interactive with the Locals
• https://www.revfine.com/smart-hotel-technology/
• https://www.youtube.com/watch?time_continue=8&
v=zb0_dEAW0QI

Personalise relationship with customer
and customers feedback and
recommendation

Concerns for safety and security remain an
important issue for the hospitality industry

Responding to increased interest in the long-
term impacts on tourism of climate change
and global warming in the context of
hospitality sector

Resolving barriers to travel: visas, passports,
airline services, fees, and delays in the
context of hospitality sector

Educating users about optimizing the
application of new technologies in the
hospitality industry

Understanding the transformative effect that
tourism has on the geopolitics of socio-economic
progress in the context of hospitality sector

Impact on the Hospitality industry
resulting from a global economic-
political perspective

Changes in tourism demand resulting
from increased travel by emerging
nations in the context of hospitality
sector
• There are different interesting trends in
the global hospitality industry
• In the outside of the US, travelers from the
emerging marketplace are having a
significant effect on the shape of
infrastructure investment and travel
destinations (Taneja, 2019).

Strategy - Recommendation
• Adapt the services to use of media
• Smartphone scans and wearable
technologies could be used for
services
• Social networking generates the
marketing opportunity for a
corporation

Recommendation
Short-term recommendation:
• Improve training
• development with new smart technologies.
Long-term recommendation:
• Upgrade with Digital technology services in future
(Fyall, 2019).

Conclusion
• There are different key changes in hospitality sector due to
smart technology such as improve efficiencies, keyless entry,
save energy, as well as online bookings.
• Smart tourism is the application of data and communication
technique for creating innovation technique in tourism
• There are different smart strategies used in hospitality
industries such as the smartest of room control, voice is the
master, saving the planet, whilst on holiday, and getting
interactive with models.

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Cont’d
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Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived
convenience.International Journal of Information Management, 36(6), 1350-1359.

Cont’d
• EdgellSr, D. L. (2016). Managing sustainable tourism: A legacy for the future. UK: Routledge.
• Fyall, A. (2019). Tourism Destination Re-positioning and Strategies.In The Future of Tourism (pp. 271-283).
USA: Springer, Cham.
• Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments. Electronic
Markets, 25(3), 179-188.
• Li, S., Tryfonas, T., & Li, H. (2016). The Internet of Things: a security point of view. Internet Research, 26(2),
337-359.
• Matos, A., Pinto, B., Barros, F., Martins, S., Martins, J. and Au-Yong-Oliveira, M., 2019, April. Smart Cities and
Smart Tourism: What Future Do They Bring?. In World Conference on Information Systems and Technologies
(pp. 358-370). Springer, Cham.
• Mowforth, M., & Munt, I. (2015).Tourism and sustainability: Development, globalization and new tourism in
the third world. UK: Routledge.
• Ozturk, A. B., Bilgihan, A., Nusair, K., &Okumus, F. (2016). What keeps the mobile hotel booking users loyal?
Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived
convenience.International Journal of Information Management, 36(6), 1350-1359.

END OF PRESENTATION

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