Information System Project Management for Telstra

Running Head: INFORMATION SYSTEM PROJECT MANAGEMENT
Information System Project Management
Name of the Student
Name of the University

1INFORMATION SYSTEM PROJECT MANAGEMENT
Executive Summary
Telstra is an Australian telecommunication company that decided to initiate a project in order to
implement cloud based database for the migration of all business information into online
interface. For this project, they had a number of objectives including enhancement of their
services as well as providing more convenience to their customers. The project was first
approved in 2017 and a deadline was set for mid-2018.

2INFORMATION SYSTEM PROJECT MANAGEMENT
Table of Contents
1.0 Introduction and Background of the Project..............................................................................3
2.0 Project Scope and Objectives....................................................................................................3
3.0 Project Schedule........................................................................................................................4
4.0 Project Budget and Cost Benefit Analysis.................................................................................9
5.0 Project Stakeholders................................................................................................................17
6.0 Risks Identified and Mitigation Plans Undertaken..................................................................18
7.0 Project Outcomes and Benefits Gained...................................................................................19
8.0 Conclusion...............................................................................................................................19
Bibliography..................................................................................................................................20

3INFORMATION SYSTEM PROJECT MANAGEMENT
1.0 Introduction and Background of the Project
The project under focus in this assignment is the development and implementation of
cloud based database for Telstra. Telstra is an Australian company that provides
telecommunication services in Australia. In their previous operational system, most of the
processes like data entry, bill processing, payments, bill generation and others were done
manually with minimal use of automated systems. This system was causing significant problems
as the customer base of the company increased and the system could no more be handled
efficiently manually. Hence, Telstra decided to undertake a project for cloud based database
implementation that would significantly solve the main problems faced by the operations of the
company. The project was approved in 2017 and was completed in April 2018.
In this project report, the major features of the project like scope, schedule, budget, cost
benefit, risks and others have been analyzed and discussed.
2.0 Project Scope and Objectives
The main scope of the project involved the development of cloud platform, development
of cloud based database and migration of the business data and operations to the cloud database.
The objectives of the project were as follows.
 To make the system operations much more efficient and faster
 To reduce operational costs due to too many human resources working on similar
operation set
 To reduce the need for physical storage spaces for the various types of data

4INFORMATION SYSTEM PROJECT MANAGEMENT
 To provide more convenience to the customers regarding bill payments and
service information viewing
3.0 Project Schedule
The project schedule that was followed by Telstra for the implementation of the cloud
based database was as shown in the following table.
Task Name Duration Start Finish Predecessors
Implementation of Cloud
Based Database for Telstra
200 days Mon 7/3/17 Fri 4/6/18
Project Survey,
Discussion and Approval
32 days Mon 7/3/17 Tue 8/15/17
Survey of the Current IT
System of the Company
10 days Mon 7/3/17 Fri 7/14/17
Identify Specific
Problems Faced by the
Company
5 days Mon 7/17/17 Fri 7/21/17 2
Call Board Meeting 1 day Mon 7/24/17 Mon 7/24/17 3
Discuss Regarding the
Implications of the Problems
2 days Tue 7/25/17 Wed 7/26/17 4
Generate Idea Regarding 2 days Thu 7/27/17 Fri 7/28/17 5

5INFORMATION SYSTEM PROJECT MANAGEMENT
the Possible Solutions
Determine a Final
Solution that Would Address
the Problems
2 days Mon 7/31/17 Tue 8/1/17 6
Develop a Rough
Proposal for the Project
4 days Wed 8/2/17 Mon 8/7/17 7
Discuss Regarding the
Proposal
4 days Tue 8/8/17 Fri 8/11/17 8
Approve the Proposal 2 days Mon 8/14/17 Tue 8/15/17 9
Project Initiation and
Planning
40 days Wed 8/16/17 Tue 10/10/17
Develop a Project
Management Team
3 days Wed 8/16/17 Fri 8/18/17 10
Develop a Project
Charter
5 days Mon 8/21/17 Fri 8/25/17 12
Estimate an Appropriate
Schedule for the Project
2 days Mon 8/28/17 Tue 8/29/17 13
Estimate an Appropriate
Budget for the Project
4 days Wed 8/30/17 Mon 9/4/17 14