Analysis of HRM-Related Issues and their Solutions In Telstra Corporation

Running Head: Analysis of HRM-Related Issues and their Solutions In TELSTRA CORPORATION
Analysis of HRM-Related Issues and their Solutions In TELSTRA CORPORATION
10/20/2018

Analysis of HRM-Related Issues and their Solutions In Telstra Corporation
EXECUTIVE SUMMARY
In this report the case of Telstar Corporation is selected to evaluate the issues and solutions
arising in the Human Resource Department. The case of High employee turnover is taken into
account after looking at the primary and secondary data results and observations made. The
company recently is planning to lay off approximately 8000 employees from the company. This
strategic change will have an impact on the performance and satisfaction of the other employees
working in the company.
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Analysis of HRM-Related Issues and their Solutions In Telstra Corporation
Table of Contents
EXECUTIVE SUMMARY.................................................................................................................................2
INTRODUCTION...........................................................................................................................................4
MISSION, VISION AND VALUES....................................................................................................................5
ISSUES AND CHALLENGES FACED BY TELSTRA CORPORATION....................................................................7
High Employee Turnover.........................................................................................................................7
REDUCING EMPLOYEE TURNOVER..............................................................................................................9
FINDINGS...................................................................................................................................................11
CONCLUSION AND RECOMMENDATION...................................................................................................12
REFERENCES..............................................................................................................................................13
APPENDIX..................................................................................................................................................14
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Analysis of HRM-Related Issues and their Solutions In Telstra Corporation
INTRODUCTION
For this research project, an Australian telecommunication firm named, Telstra
Corporation is taken to understand the issues pertaining to high turnover in the employees and to
present the necessary solutions. In order to address the issue multiple solutions have been
provided based on the literature review. Enhancing motivation is one among them, motivation
can be enhanced through monetary and non monetary benefits to employees, also by being
transparent during layoffs. Continuous skill development and personality improvement to stay fit
for the job role and culture is also seen imperative. Maslow’s need hierarchy theory is also
recommended to order to provide job security and safety to employees to prevent high turnover.
The objective of this research report is to analyze the HRM related issues and their possible
solutions to the HRM in order to overcome the analyzed issues after thorough qualitative
research taking into consideration both primary and secondary data.
Telstra Corporation is the market leader in the telecommunication sector in Australia offering
entire range of services related to communication. Presently, the company has 17.7 million
stores, 4.9 million retail voice service, and 3.6 million retail broadband services. Their ideology
is to provide better connection, the better the connection, the better and the opportunities. The
company uses simple technology and content which makes them the fastest and largest mobile
network. They have a global presence in more than 20 countries (Telstra, 2018).
The report discusses the issues related to high employee turnover in the company on the basis of
the literature review and data collection through a structured interview and observation. The
report further provides the findings, conclusions and recommendations by the means of possible
solutions to the current problem and various practices and strategies through the medium of
theories which have a direct and indirect impact on the turnover.
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