Impact of COVID-19 on Employee Engagement, Talent Management, and Organisational Culture: A Case Study of Tesco

Business Assessment

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
How the COVID-19 pandemic has affected the working environment of organisations...........3
Analyse how employee engagement has been affected by the COVID-19 pandemic. ..............4
TASK 2............................................................................................................................................5
Analyse how talent management has been affected by the COVID-19 pandemic.....................5
TASK 3............................................................................................................................................7
Analyse how organisational culture has been affected by the COVID-19 pandemic.................7
TASK 4............................................................................................................................................9
Recommendations on how to overcome the challenges of covid 19..........................................9
CONCLUSION..............................................................................................................................11
REFERENCES:.............................................................................................................................12
Books and Journals...................................................................................................................12

INTRODUCTION
Business assessment refers to the systematic analysis of performance indicators that
define the current status, opportunities and reality of the business (Azadegan and et.al., 2020). It
helps in tracking the situations and parameters on which business operates to attain goals.
Majorly there are three types of assessment procedures which are documentation review,
elicitation observations and knowledge test. These assessments help businesses in growth and
expansion in strategic and smart way. Business assessment helps in making crucial decisions for
the businesses so that they operate effectively. It focus on the productivity and performance of
the business during tough time. This report is based on Tesco which a multinational British
grocery brand. It was established in 1919 and headquartered in England, UK. It offers products
like clothes, food, footwear, accessories and supplements. This report includes analysis of
employee engagement, talent management and organisational culture affected by covid 19
pandemic. In the end recommendations are also mentioned to overcome the problems are also
mentioned in this report.
MAIN BODY
TASK 1
How the COVID-19 pandemic has affected the working environment of organisations.
Pandemic affected working environment very badly as operations are hampered due to
global lock down. Employees feel stress, tension and demotivated due to negative situations all
around (Stevenson and et.al., 2018). Organisations have to commence its operations via online
with the help of digital technology but it results in more pressure on employees. Organisational
culture face various problems like employee engagement, employee retention, employee talent
management and employee motivations. Tesco also faced several challenges due to pandemic as
employees feel unsafe at the workplace due to covid 19. Work from home opportunities was
introduced by Tesco for their employees to continue their operations. Due to lack of physical
presence of employees at workplace, Tesco incurred huge loss due to employee absenteeism.
People feel isolated and disturbed due to the external situation of the country.

Analyse how employee engagement has been affected by the COVID-19 pandemic.
Impact of covid 19 pandemic was very tremendous as it leads to the challenging
situations for businesses (Valente and et.al., 2019). If affects negatively and hamper the growth
of businesses which results in economic downfall. Employee engagement refers to the
dedication, emotional attachment and enthusiasm towards work and organisation. It reduces
injuries, absenteeism and attrition of employees in the Tesco and increase their involvement in
operations. Dedication plays vital role in achievement of individual goals as well as
organisational goals. Pandemic influences the relationship of employees with organisations.
Covid 19 affected employee management in many ways which are discussed below:
 Decreases morale: Employees need to stay positive and confident towards their work
which was affected by the pandemic situation. Covid 19 creates differences in the
operations and systems which should be followed by all the employees. Due to work
from home, responsibilities and chaos increases among employees due to lac of
coordination. Employees of Tesco felt inactive and ignored which results in lower
growth and opportunities.
 Increased costs and decreased loyalty: Some of the organisations have to provide
internet facilities to their employees during work from home due to pandemic.
Employees lack in loyalty and do not potentially use the facilities which are provided
by the organisations. This reduces return on investment and increase extra expenses
for the organisation. Managers and directors of Tesco could not pay attention on each
and every employees personally which reduces employees focus towards their
performance which results in loss.
 Lack of coordination: Less employee engagement results in poor coordination
among the employees which creates various problems and conflicts. During work
from home, miscommunication leads to misunderstanding which results in poor
performance of employees. Strategic decision making and planning of Tesco were
hampered due to inefficient working environment.
 Withdrawal: Due to less employee engagement during pandemic employees feel less
motivated and less enthusiastic. This results in high employee turnover and
absenteeism. Employees of Tesco slowly withdrawal their interests and attentiveness