The Accommodation Industry and You

THE ACCOMMODATION
INDUSTRY AND YOU

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................1
PART A...........................................................................................................................................1
Scale and size of accommodation services within hospitality industry.......................................1
Different form of ownership available to accommodation services............................................2
Role that grading, classification systems and online review sites play in attracting customers..3
Front Office Functions.................................................................................................................4
Key Roles Within Front Office Department................................................................................4
PART B............................................................................................................................................5
Key Roles Found Within Housekeeping Department..................................................................5
Importance Of Forecasting Linen Stock And Other Guest Supplies To Ensure Sufficient
Supply To Meet Demand.............................................................................................................6
Importance Of Interrelationships Between Housekeeping And Other Key Departments...........6
Importance of Scheduling Maintenance or Repair Work To Minimize Disruption To Guests...7
Importance of Security.................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Hospitality industry is providing the customers with services like food, drink and lodging
which is there to satisfy the needs and demands of the customers. They are proving the
customers with luxury, comfort, enjoyment and pleasure. The hotel industry has been chosen in
this report is Rosewood London which is a five star hotel accommodation and is situated in
England, United Kingdom. There are 262 rooms in the hotel with 3 restaurants and 7 floor
building so that the customers can get the best of services.
Report would cover size and forms of ownership which is found in this industry and the
varies roles and functions of front office and housekeeping in the industry. There is an
explanation of the interrelationship between all the departments in the hotel industry and
maintenance roles of the accommodation services so that the guests can feel safe and
comfortable in the hotel.
PART A
Scale and size of accommodation services within hospitality industry
Hospitality industry provides services according to the income level of the customers and
effectively utilizing the leisure time so that there is a satisfaction of customers expectancy. It is a
very important industry in the market because the customer like to travel and providing shelter to
them is very necessary for them which is very good for time and money effectively. There is a
lot of factors which are considered in Rosewood hotel which is by providing the best of
infrastructure and amenities to the customers so that the large number customers can like the
services. There are different types of accommodation services which are provided to customers
which are hotels, motels, home stay, holiday homes and luxury lodges. Motels are for those
customers who are travelling from one place to the other and want to stay in the middle for rest
so that they can continue their journey which has cooking facilities and television. On the other
hand there are luxury lodges which are having facilities like spa treatment, private golf fields for
the travellers but this is a very expensive experience which not all customers can afford. Whereas
hotel can provide both the facilities and are affordable for the large number of customers because
they provide the customers with bedroom, free Wi-Fi, good location, etc (Davies, 2019). kind of
facilities which is going to satisfy the customers the most. There are a lot of stylish facilities
which are being provided in Rosewood like flat screen, décor, free Wi-Fi, iPod duck, espresso
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coffee machine and more. Rosewood is famous in this industry for providing the customers with
luxury and world- class services to the customers, 24 hours room dining, valet parking and twice
daily housekeeping facilities are provided to the customers. Hospitality industry is 4 largest
employers and contribute to double that of economy as whole that is 5.9%. Various level of
services in hotel industry are: Luxury service: Rosewood is providing world-class services which targets for business
executives and celebrities. Mid range service: The services are modest and are sufficient so that they can attract
more customers who are travelling in the hotel.
 Limited services and budget: The hotel emphases on facilities like comfortable, clean and
inexpensive rooms so that the hotel can satisfy the minded travellers as well (Benítez-
Aurioles, 2018).
Types of facilities found in hotel are: Restaurant: There are outdoor barbecue areas, conference rooms and self catering kitchen
or lounges which are present in the hotel.
 Valet: There are free car parking facilities which are provided to the customers by the
hotel so that the satisfaction level of the customers can increase.
Different form of ownership available to accommodation services
There are two types of ownership which are present in the accommodation industry
services which are independent and chain are two basis kinds of hotel.
Independent owned properties
They have a limited market share when there is independent operation functioning in the
hotel services. They have many employees they have a vast range of accommodation, food and
beverages (Korže, 2018). For example, Private owned hotel are owned by individuals which
have a very autonomy kind of management in the decision making which is required in the hotel.
Another example is that there are management which are hired because there is a lack of
experience in the field is the managed hotel chain.
Chain hotels management
These are operated by single operation and has a unique style of management which is
present in a lot of different locations in the world (Harkison, 2017). For example, Franchises can
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