Managing Accommodation Services - Assignment
Added on 2021-02-19
11 Pages3922 Words88 Views
Managing AccommodationServices
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3P1 Scale and size of accommodation services in hospitality industry.........................................3P2 Different forms of hotel ownership available.........................................................................4P3 Role of grading, classification systems and online review sites.............................................4P4 Organisation of front office functions within the variety of accommodation services..........5P5 Key roles of front office department of Travelodge...............................................................6P6 Key roles found in Housekeeping department........................................................................6P7 Importance of forecasting linen stock and other supplies to meet the demand......................7P8 Importance of interrelationship between housekeeping and other key departments..............8P9 Importance of scheduling maintenance..................................................................................8P10 Importance of security in Travelodge...................................................................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11
INTRODUCTIONAccommodation services may be defined as something which is supplied for conveniencein order to satisfy a need which may include food, lodging or travelling related services. It canalso be defined as commercial establishments which provide meals, lodging and various guestrelated service to the customers within the hotel (Killaspy, 2016). Accommodation services arethe facilities as well as quality of accommodation provided by a particular hotel to theircustomers. In this report Travelodge Hotel is taken as an organisation, it is a privately ownedcompany operating in hospitality industry across UK. Present report discusses the size and scaleof accommodation services and different forms of ownership available to accommodationservices. This report also incudes the function of Travelodge's front office and the key roleswithin the front office department. It also includes then housing department key roles,importance of forecasting linen stock and other guest supplies and what is the importance ofscheduling maintenance and importance of security of Travelodge.P1 Scale and size of accommodation services in hospitality industryThere are various accommodation service offered by a hotel and to manage theseaccommodation services is quite a difficult job in order to meet the needs and purposes ofcustomers. The scale of services which offered by Travelodge includes lodging, travel,maintenance, security etc in order to ensure that customer gets proper comfort, care, security inorder to satisfy them. Size of accommodations of the hotel depends upon the size as well locationof the hotel, but Travelodge servers over 500 locations in UK and there are more than 11,000employees working in the hotel, so the size of accommodation is very large. The size ofaccommodation also depends on the nature of products and service which are offered byTravelodge which includes food and beverages, other additional services in order to delight thecustomer like concierge service, free WI-Fi etc. The scope of various accommodation services which are offered within the industry areas follows:Hotels: It is commercial establishment which provides the travellers a paid accommodation andvarious guest services which depends on the size and locations and different amenities providedby the hotel (Hannah, 2017). Hotels are normally rated from one star to five star which predictsthe range of services offered by a hotel.
Motels: It usually includes a studio, one or two bedrooms, it may also include the cookingfacilities like tea or coffee. Such type of accommodations are affordable for budget conscioustravellers who prefer to stay at these accommodations. Apartments: Apartments is good option for a customer when they are staying at major cities ortowns by staying in apartments they can cook food for themselves, do personal laundries and canenjoy the stay (Pereira-Moliner and et.al ., 2016). Farm stays: These are unique accommodating options for the customer who wants to enjoy thefarm life and it is quite similar to bread and breakfast with extra options and facilities.P2 Different forms of hotel ownership availableHotel ownership can be divided into 4 major categories of hotel ownership andmanagement which may include:Franchise Model: Franchise hotels are privately-owned and in this model a fee is paid tonational or regional chain in order to use logo, the name and management protocols. One of themajor advantage of this type of ownership is that traveller will seek Travelodge's name as theywill have the expectation about the quality as well as facilities which a brand will offer. Leased Hotel: Such type of hotels are privately owned but the physical building of the hotelbelongs to some one else. In this ownership lessee is responsible for all types of finances relatedto the hotel. Such type of arrangement are normally made for the long term leases. It may alsoinclude a risk of loss if the hotel performs poorly less money will be received or one may receivea share of revenue after expenses made.Managed hotels: Another type of hotel ownership is Managed hotel, if an individual wants toinvest in the hotel property but has got no or limited experience of the industry, he/she candecide to hire the management company to run operations of the hotel (Peng, Zhao and Mattila,2015). Owner of the hotel has only manage the financial obligations of day to day operations likemaintenance, salaries etc but has no role in decision makings. Privately-owned Hotels: In this type of ownership, owner is the king and has got the freedom totake decisions and manage the hotel and is responsible for its growth or loss.P3 Role of grading, classification systems and online review sitesHotel grading system, classification and online reviews plays an important role forchoosing a particular hotel. There is a strong relationship between the rating and performance ofthe hotel. If the hotel is performing well and offers a quality services to customers it gets a
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Managing Accommodation Services Assignment - Travelodge Hotels Limitedlg...
|12
|4018
|311
Managing Accommodation Services in Hospitality Industrylg...
|12
|4329
|426
Managing Accommodation Services in Hospitality Industrylg...
|17
|4681
|323
Managing Accommodation Services in Hospitalitylg...
|23
|8730
|84
The Accommodation Industry and Youlg...
|11
|3995
|57
Managing Accommodation Serviceslg...
|16
|4614
|299