Operational Roles and Interrelationship in the Accommodation Industry

This assignment discusses the operational roles, routines, and required skills in the accommodation industry, as well as the interrelationship between different departments. It also focuses on the role of forecasting linen stock and the importance of maintenance and security in the industry.

The accommodation industry
and you

Table of Contents
INTRODUCTION...........................................................................................................................3
Part A...............................................................................................................................................3
Covered in PPT............................................................................................................................3
Task B..............................................................................................................................................3
Operational roles, routines and their required skills as well as interrelationship between
housekeeping as well as various other key departments within firm..........................................3
Role of forecasting linen stock....................................................................................................5
Conclusion.......................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Accommodation within the hospitality sector focuses on offering variety of services that
consists of room provides to the guest used for staying, eating food as well as gives the other
facilities of the Hilton Hotel. It is considered as crucial sector within the hospitality industry
(Bose and Biju, 2020).
In this assignment it will be described about operational roles, as well as required skills.
They will also focus on the interrelationship between several operational as well as non
operational departments. It will focus on the various forecasting linen stock as well as other guest
supplies. It also focuses on the importance of maintenance as well as safety of the firm.
Part A
Covered in PPT
Task B
Operational roles, routines and their required skills as well as interrelationship between
housekeeping as well as various other key departments within firm
Mention below operational roles, their progression routes as well as needed skills In Hilton Hotel
Housekeeping
It is considered as an operational departments that includes cleaning as well as maintaining of the
hotel and entire premises
The skills that are required is
Time management skills
The candidate should possess time management skills in order to manage work in specified time
given. Besides he or she must ensure that maintenance of various room on time. (Huang, Liu
and Li, 2019)
Cleaning method knowledge
Housekeeper of the Hilton hotel must acquire knowledge regarding various techniques or ways
of cleaning so they are able to clean clothes with help of right method and in less time.
Marketing
It is considered as an operational department within the hotels that able to deals with promotion
of services of hotel.
Needed skills are mention below

Data analytical skills- Staff members regarding marketing department also have the skills as they
research and gather data and info from different sources. Therefore, they must know how to
analysis it as well as obtain the outcomes.
Skills regarding Negotiation
Staff members of the Hilton hotel within this function should have the negotiation skills within
order so that they are able to create an understanding regarding objectives of the several
departments (Moliner, Monferrer and Rodríguez, 2019).
Operational Role 3 Front desk- It is consider as role that deals with several administrative
actions that are associated with the guests oriented actions.
Mention below some of the skills required
Communication skills- Front desks people who are directly linked with the clients. Employees
regarding the front desk are the one who are very good in communication skills as they are the
one who needs to listen as well as speak with guests so that they makes the good impression on
them.
Multitasking Skills- this skill is required to do one or more than one task in same time. If there
occurs a situation when the receptionist needs to attend guest and also have to deals accompanied
by phone calls. It enables to work in multitasking way.
Operational Role 4 – Accounting
It is consider as role where they need deal with transactions as well as preparation of the
financial statements.
Needed skills mention below
Microsoft skills- Staff members of this department of Hilton hotel must know about the
computer and have the Microsoft skills so that they can prepare proper and permanent
accounting system within computer (Pavia and Cerović, 2019).
Decision-making skills- Staff members of the Hilton hotel must have to take the financial
decision and for that they have the decision-making skills so that they able to utilizes the profits
as well as revenues properly as well as able to creates wealth for their stakeholders.
Interrelationship between Marketing and Housekeeping
If Housekeeper are not working properly leads to the bad impression of the hotel on the
consumers that leads to the spoils the goodwill of the hotel. Because of this ,marketing
department are unable to attract the consumers. So marketing plays a crucial role to attract the

people towards their hotel and also leas to the housekeeper to do their work properly as Week as
accordingly as per the requirement of the guests.
Interrelationship between housekeeping as well as front desk
Front desk staff of the Hilton hotel are communicated with the guest properly as they tells their
guest about their rooms. Housekeeper also communicate with front desk employees so that then
can gives the priority to their rooms. If someone have any issues regarding their rooms so it is
the duty of the Housekeeper employees reported to the front desk employees so that the they
cannot allot the guests particular room that have any problem (Razzouk, 2019).
Role of forecasting linen stock
It is necessary to do forecast of linen stock so that stock is maintained. It focuses that the
firm predict of quantity required within Hilton hotel that can be used for the operations of the
firms as well as for the needs to fulfill the requirement of the guests.
Role of Forecasting Linen stock Within Hilton Hotel
It is consider as a vital for the firm as their roles are discussed mention below
Forecasting aids the Hilton to predict its needs and demands within market that leads to the firms
to supply various services to their guests.
Surplus storage of inventory as well as various other guest supplies that leads to waste of
materials and increase in cost within hotel premises as these are situations that are never arises
within the firm as firms
Needs to forecast.
It also aids making rooms for the customers with more comfortless as regarding the
proper services to the guests. For example for ensuring availability of linen forecasting is vital
for the firm. (Reid, 2020)
Interrelationship between facility management as well as housekeeping Department Within
Hilton Hotel
Facility management is considered as vital regarding department of maintenance. There is also a
storing relationship between the housekeeping department and maintenance department that are
mention below
Issues such as mechanical issues, electrical issues, carpentry issues as well as boiler issues and
many more. Housekeeping will also inform the maintenance department as it able to deals with
the facilities of the room engineering that informed by sharing of data through housekeeper.

There must effective communication between then as this leads the customers to be in more
comfortable within their rooms that enhance the satisfaction of the guests (Scholz, 2019).
Interrelationship between Marketing and HR department
There must be a strong relationship between both of these departments such as marketing
requires human regrading this marketing as human tells that what kinds of staff is required. This
aids the HR to understand the needs that leads to the marketing department to get skilled staff
members. Here Hiring the new employees is considered as the vital function of the department of
the human resource. For attracting best employees as well as makes then work within a firm, the
main role regarding marketing department is to create employer brand so the best people can be
recruited or hired (Visser and Eastes, 2020).
Significance regarding maintenance as well as security within a firm
Maintenance as well as security of the clients are very crucial for the Hilton hotel as it
can directly linked to the clients' satisfaction as well as the image of the brand. Importance of
security as well as maintenance of the Hilton Hotel are given below.
Maintenance is considered as a vital function for the Hilton hotel as it aids in maintaining the
room properly accompanied by necessary equipment’s and facilities. If the room is not in a
proper condition such as bathroom are not cleaned , dirty bed sheets, carpets and curtains and
many more that are not properly work. All of these leads consumers to make uncomfortable that
causes low satisfaction to the guests as well as bad about the Hilton Hotel. Therefore, the
maintenance must be done properly so that the clients able to satisfied as well as brand image of
the firm can be improved (Bose and Biju, 2020).
Also ,firm must be take care of the guests as well as security of the guest. The security of the
guest is vital for the firm due to their responsibilities so that they can take care of them (guest) as
well as luggage. If the Hilton fails to ensure proper security to their consumers, it will also
impact on guest satisfaction and the brand image of the firm. Security is considered as one of the
crucial as without them operations of the hotels are unable leads to the lack of satisfaction as
well as c ordination within their staff members. It will also impact the relationship between the
guest as well as employees. It will also impact the relationship among he guests as well as
employees as well as impact the satisfaction of the guests.\

Conclusion
From report it is summarized that there must be string interrelationship between all the
departments of the firm so that goals are attained in effective way as well as performance of the
business is enhanced. It also focused on the several operational roles within firm that is needed to
be done on time so that the demands of the consumers as well as the needs can be fulfilled easily
on time.

REFERENCES
Books and journal
Bose, J. and Biju, M.K., 2020. Accommodation preferences, Memorable Tourism Experience and
its Outcomes–A Comparative Study on Homestays vs Other Accommodation among
Tourists. TEST Engineering & Management, 82, pp.13022-13035.
Huang, D., Liu, X. and Li, Z., 2019. Users and non-users of P2P accommodation. Journal of
Hospitality and Tourism Technology.
Moliner, M.Á., Monferrer, D. and Rodríguez, R.M., 2019. Environmental Sustainability and the
Hospitality Customer Experience: A Study in Tourist
Accommodation. Sustainability, 11(19), p.5279.
Pavia, N. and Cerović, M., 2019, January. ORGANIZATIONAL CULTURE–A FACTOR OF
INNOVATIVESS IN HOMESTAY ACCOMMODATION SERVICES: THE CASE OF A
CROATIAN ISLAND. In 7th International Conference Innovation Management,
Entrepreneurship and Sustainability.
Razzouk, D., 2019. Accommodation and health costs of deinstitutionalized people with mental
illness living in residential services in Brazil. PharmacoEconomics-open, 3(1), pp.31-42.
Reid, C., 2020. Airbnb to be regulated as an information, not an accommodation,
provider. Scottish Planning and Environmental Law, (197), pp.18-18.
Scholz, P., 2019. Green management implementation in accommodation facilities in
Bulgaria. Ekonomia i Środowisko.
Visser, G. and Eastes, N., 2020. Mainstreaming Guesthouses: Reflections on the Evolution of
South Africa’s First Alternative Tourist Accommodation Sector. In New Directions in South
African Tourism Geographies (pp. 75-92). Springer, Cham.