Functions of Front Office in Accommodation Services

Managing
Accommodation
Services

Table of Contents
INTRODUCTION..........................................................................................................................1
Evaluate the functions of front office within different accommodation service....................1
Key roles of front office department......................................................................................1
Role of housekeeping department..........................................................................................2
Explain the importance of forecasting linen stock and guest supplies to identify that the
demand has met sufficiently...................................................................................................3
Importance of interrelationships between housekeeping and other departments of hotel......3
Identify the importance of scheduling maintenance and repair work for minimising disruption
to guests..................................................................................................................................4
Importance of security in the hotel.........................................................................................4
CONCLUSION................................................................................................................................5
References:.......................................................................................................................................6
Books and Journals.................................................................................................................6

INTRODUCTION
Accommodation refers to the stay of people in different types of places which includes the
hotels, motels, chalets and many more(Borg and Ljungbo, 2018). Depending upon the situation
and the wants of the people they make their booking accordingly and also according to the
occasions for which they will be going at the particular place. The most important thing in that is
the services which are provided in the accommodation by the hotel. Balmoral hotel is the biggest
and luxurious hotel which is situated in Edinburgh, Scotland. This report will cover the functions
of front office, role of front office, housekeeping, forecasting linen stock and guest supplies. It
will also include the interrelationship of housekeeping with other departments and the role of
maintenance and security.
LO1 done in PPT.
Evaluate the functions of front office within different accommodation service
The functions have been explained below-
Hotels- For the hotel front desk plays the major role and the functions of the front desk of
Balmoral have been discussed below-
 To make interactions with the guests regarding their accommodation.
 When guest arrive, the main work is to collect their whole information.
 Providing the keys to the guests(Nikolaidis and Poullikkas, 2020).
 Solving the issues of the guests if they are facing any problem.
Cottages- Cottage is basically a small house which depicts the traditions of the particular place
which is basically related with semi-urban location.
 They have to welcome the guests as soon as they arrive.
 They have to answer to the phone calls and regarding any inquiry.
 To arrange the mode of travel for the guests.
 To keep the records of all the financial data.
Key roles of front office department
Balmoral hotel is the biggest hotel in Scotland which has great dining and amazing facility of
room service(Martinović and Ifko, 2018). The front office department of the hotel is the most
important part of the hotel which deals with day-to-day work of the hotel and attends the guest.
1