Role of Front Office and Housekeeping in Accommodation Services - Mariott International Inc

The Accommodation
Industry
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Table Of Contents
INTRODUCTION...................................................................................3
Mariott International Inc............................................................................3
CONCLUSION.....................................................................................9
REFERENCES....................................................................................11
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INTRODUCTION
The accommodation industry refers to that type of industry which refers to the
hospitality sector. Here accommodation refers to the building, room and lodging which
provides shelter for a person to stay, sleep and live. It includes hotel, tourism agencies,
restaurants and bars. In this report, the analysis has been done on the role of the front office
department within accommodation services and also the analysis has been done on the
contribution of the housekeeping department for providing effective accommodation services.
The research has been done on the role of facilities and security plays within accommodation
services. (Mecca, and et.al., 2015). The research has also been done on the types of
accommodation services available within the hospitality industry. The chosen organisation is
Mariott International Inc. It is the hotel which an American multinational company which
operates, franchises and licenses lodging including hotel, residential and timeshare properties.
The hotel is headquartered in Bethesda, Maryland. It is the largest hotel chain in the world by
the number of available rooms. The hotel was formed in 1993. The hotel has thirty brands
with seven thousand six hundred forty two properties containing 1423044 rooms in one
hundred thirty one countries and territories.
Mariott International Inc
There are various kinds of departments within the hospitality industry or within a hotel. It
includes the front office department, housekeeping department and facility and security plays.
For the purpose of discussing the front office function of the organisation, it act as the public
face of the hotel. It primarily begins with greeting hotel patrons and checking in guests. They
also provide assistance to their customers at the time of their stay which completes their
accommodation, food and beverage, accounts and receives payment from guests. The front
office act as the nerve for the entire organisation. All the transaction passes through within
this department.
The front office department consists of various heads which includes reception, guest service
offices, bell services, reservation, operators, executive club, health and recreation centre and
business centre. The guests assistance has been provided by the front office which is their
main purpose. The assistance has been provided in the form of with luggage, transportation,
information concerning the hotel and the city and any other service arrangements which can
be required at the time of their stay. With reference to the Mariott International Inc, the key
roles which an individual has to fulfil within the front office department has been discussed
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