Managing Accommodation Services in the Hospitality Industry

Managing
Accommodation Services
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Table of Contents
INTRODUCTION...........................................................................................................................3
Task 1...............................................................................................................................................3
P1 Scale and size of accommodation services within the hospitality industry......................3
P2 Different forms of ownership available to accommodation services................................4
P3 Role played by grading, classification systems and online review sites when potential
guests look for and book accommodation..............................................................................5
Task 2...............................................................................................................................................7
P4 Functions of a Front Office...............................................................................................7
P5 Roles of the Front Office in the selected organisation......................................................9
Task 3.............................................................................................................................................10
P6 Key roles found within the housekeeping department....................................................10
P7 Importance of forecasting linen stock and other guest supplies in order to meet the demand
..............................................................................................................................................11
P8 Importance of interrelationships between housekeeping and other key departments within
the selected organisation.......................................................................................................12
Task 4.............................................................................................................................................14
P9 Importance of scheduling maintenance or repair work to minimise any sort of disruption to
guests....................................................................................................................................14
P10 Importance of security within the selected organisation...............................................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17
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INTRODUCTION
The hospitality industry is a broad industry which includes food and drinks service,
lodging, transportation, event planning, airline etc. in the tourism industry (Baka, 2016). The
industry offers jobs in different categories ranging from an event planner to executive chef and
General Manager of a hotel. The accommodation sector is one of the largest sector in the
hospitality industry and ranges from hotels to bed and breakfast businesses to other enterprises
that offer lodging services. The sector is also considered to be among the largest sectors that
offers opportunities of work. It is primarily concerned with providing guests with a temporary
place to stay and is usually associated with the tourism industry wherein people book trips or
holidays and require a place to stay. They can be provided accommodation in hotels, resorts,
motels, shared apartments etc. The report is based on Marriott International which is a
multinational hospitality brand which was founded by J.W. Marriott and Alice Sheets Marriott in
the year 1927. The hotel chain is considered to be the third largest in the world with nearly 30
brands operating across the world (Razzaq, Hall and Prayag, 2016). The report explains the
various types of accommodation services available in the hospitality industry, role of the front
office department within accommodation sector and also describes the contribution of the
housekeeping department in order to provide the guests effective services of accommodation. It
also explains the role played by security within the respective organisation.
Task 1
P1 Scale and size of accommodation services within the hospitality industry
There are various accommodation services that are available within a hospitality industry
like Full service properties, Basic service, resort hotels, budget hotels and condo hotels which are
explained below -
 Full service properties – A full service property offers various services which are included
in the overall price. It generally covers the costs that are incurred in the spa, food and bar
including breakfast, lunch and dinner, room service, shuttle service etc. Marriott
International is an example of a full service property wherein guests are provided a variety
of services within the hotel premises (Bokyeong and Cho, 2016). Full service properties
generally need a large number of employees and facilities in order to accommodate those
guests who want luxurious facilities. The rooms in such properties are exceptionally
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decorated with other facilities like high speed Wi-Fi and a television connection with
various movies and entertainment options.
 Basic service – Basic services provided by hotels in the hospitality industry include lodging,
food and drink service, transportation, housekeeping, skilled staff service etc. The services
are most basic which a traveller would need during his stay at a hotel (Bolton, 2016).
 Resort hotels – These type of hotels are generally located in hills or mountains, an island or
other exotic locations generally away from the city. The hotels offer various recreational
facilities, sailing, hiking, sports like tennis, golf, swimming etc. Such hotels provide a
memorable experience to their guests to ensure that they consider visiting they resort again.
Some resort hotels can operate on a seasonal basis and offer facilities that a vacationer might
need during his stay there.
 Budget hotels – A budget hotel can also be referred to as bed and breakfast hotels as they
offer the most basic facilities and amenities to their guests (Riccucci, 2018). Such hotels
usually cater to business travellers who only require a place to sleep and are not travelling
on a lose budget. The staff also has limited service skills with no restaurant in the premises,
even if there is a restaurant, it only serves breakfast and might not be open for lunch or
dinner.
 Condotels – Condotels are also known as condo hotels and can be defined as a building
which basically is a condominium but is operated as a hotel and maintains a front desk,
although the units of the hotel are individually owned. A condotel usually has reservation
and rental desks, food and telephone services etc.
Scale and scope of accommodation services
The GDP significantly contributes towards the economy in generating employment across
the country. This has improved the overall economy of the United Kingdom. The scope of
accommodation services comprises of different businesses that provide various services to
customers like lodging, transportation etc. The scale of accommodation services is vast as there are
several hospitality organisations across the world.
P2 Different forms of ownership available to accommodation services
The hospitality industry is one of the largest and fastest growing industries across the world
and is known for providing services like food and beverages, lodging, accommodation etc. It is also
among the largest sources of providing employment to people (Buonincontri and et. al., 2017). The
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