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The Contemporary Hospitality Industry (pdf)

   

Added on  2020-12-18

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The ContemporaryHospitality Industry
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Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1 Different types of business within hospitality and products and services offered............3P2 Range of operational and functional department .............................................................5P3 Contribution of hospitality to local, national and international economies......................8TASK 2............................................................................................................................................8P4 Range of different operational roles within industry........................................................8P5 Skills required for roles and current skills shortages........................................................9CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12.......................................................................................................................................................13
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INTRODUCTIONHospitality industry lies within service which includes event planning, transportation,lodging, travelling and tourism. It is multibillion dollar industry which depends on availability ofdisposable income and leisure time (Radojevic, Stanisic and Stanic, 2015). It is very fast growingsector in market. The given assignment is based on Hilton Hotel which was incorporated in 1919at United States. It provides full service of hotel and resorts which exist in 85 countries. Herewill be discussing about different types of business within hospitality and their products andservices. There is category of operational and functional department and contribution to local,national and international economies. There are different operational roles within hospitalityindustry along with skills required and current skills shortages.TASK 1P1 Different types of business within hospitality and products and services offeredHospitality industry is important for nation but customer service is unifying sector whichis shared by all segments. A sector of hospitality industry ensures need and want of traveller inholistic manner. Success depends upon service provided to customer in effective and efficientway. Different types of business within hospitality are described below:Lodging Accommodation- This sector covers luxurious hotels, campgrounds and lavishresorts. Accommodation is important as it range from bed, breakfast, enterprises and otherfacilities which offer lodging services (Boella and Goss-Turner, 2013). Customer should beprovided efficiency, comfort, world class amenities. In case of extravagant resort should providevisitor privacy and exclusive services. There are three important things which people prefer fortravelling that is accommodation, food and transportation. Nowadays, hospitality industryfocuses on improving lodging of consumer for better experience. Food and Beverage- Food and beverage is also an important sector which ranges fromhigh end restaurant and catering establishment in between. There are various categories todetermine food service industry which are as follow:Quick Service Establishment- It means providing services at quick basis which can bedrinks, meals and snacks and posses few employees. It has concept of self service such asMcDonald’s, Pizza Hut and KFC.
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Catering Businesses- It provides food and beverages services for special occasion whichcan be wedding, birthday parties.Full Service Restaurants- These are eateries and restaurants which offer main course,meals and drinks. This establishment usually seat at table and require waiters to take order forfood.Travel and Tourism- Travel and tourism is large sector industry which has manyplayers across globe. It includes airlines, cruise ships, trains and crew members for service(Kandampully, Zhang and Bilgihan, 2015). This business means people moving from onedestination to other. Hospitality sector cannot gown without assist of travelling and tourism andbackbone of nation. It is considered as huge domain which demands strategy, innovation andnovelty at every step. This includes formal and informal travelling. People from different parts ofworld travel for holiday, education, businesses, entertainment and demand customer focus,relationship management, leniency skills for expansion and smooth running.Entertainment – Entertainment is an important business of hospitality industry. Peoplerequire fun and entertain while travelling for better trip. Some of experiences of entertainmentare as follows:Marinas- It is important place for partying along with friends on private yacht wheregames, dance and enjoying took place.Sports and Gaming- Sport and gaming things which people requires while travellingwhich included swimming pools, Casinos and other activities.Cruise- It is essential part of hospitality industry. Nowadays prefer to spend time onluxury ships which sail across Blue Ocean under clear sky.Nightclubs- Every people love to dance so hotels should have nightclubs facilities fortheir visitors.Timeshare- It is vacation ownership of place in which people either parties or individualown right to place for specific time period. It gives an option of our own choices and enjoysfacilities by getting membership plan or buying part of facility.The products and services offered by hospitality industry can be lodging, suites, resorts,banking, online booking, reservation, internet, laundry.
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