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The Contemporary Hospitality Industry - Assignment

   

Added on  2020-10-23

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Leadership ManagementMarketingNutrition and Wellness
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The ContemporaryHospitality Industry
The Contemporary Hospitality Industry - Assignment_1

Table of ContentsINTRODUCTION...........................................................................................................................3LO 1.................................................................................................................................................3Covered in poster....................................................................................................................3LO.2.................................................................................................................................................34. Investigate a range of different operational roles within the hospitality industry,.............3P.4. Range Of Differenty Operational Roles..........................................................................4M.3. Skill Gaps Within Hospitality Industry..........................................................................5D.2. Impact of Skill Gap On The Hospitality Industry..........................................................5Conclusion ......................................................................................................................................5REFERENCES................................................................................................................................6
The Contemporary Hospitality Industry - Assignment_2

INTRODUCTIONHospitality industry is one of the most important sector for the economy of UnitedKingdom. Hospitality industry gas made up of about 127000 properties as well as it employs aworkforce of 1.6 million people (Jones, Hillier and Comfort, 2016). There two factors fromwhich this industry is composed with i.e, accommodations as well as sustenance. In hospitalityindustry, accommodation is one the most important sector of the hospitality industry. In thispresent report, Hampton Inn is being chosen for assessment. It is three start hotel in UnitedKingdom which was founded in 1984 by Promus Hotel Corporation. The area served byHampton Inn are United States, Canada, United Kingdom, Latin America and Europe. Thispresent report will discuss the current structure, size, scope of hospitality industry in UK. Thisassignment also explore the current as well as anticipated skill which are required in thehospitality industry.LO 1Covered in posterLO.24. Investigate a range of different operational roles within the hospitality industry,Hospitality industry is one of the largest broad industry comparing to others. There arevarious types of business or operations within hospitality industry which are food and beverages,accommodation services, front house services, marketing and sales etc. In order to effectivelyfunction and operations of hospitality business, these all departments or operations plays a veryimportant roles. Accommodation services- This is one of the key departments of hotel industry. It is veryimportant that accommodation services should be very effective as it is very important tangibleproduct of the hotel (Kandampully, Zhang and Bilgihan, 2015). The accommodation services inHampton Inn is great and very effective to the customers. It is very important that guest shouldreceive the services according to his pay as well as there expectations. Food and Beverages Services- This is also one of the most important function played bythe hospitality industry. It is role of food and beverages manager to forecast, plans and controlsthe ordering of food and drinks for the guest or customers. In order to smooth functioning of the
The Contemporary Hospitality Industry - Assignment_3

hotel it is very important that the waiters should be skilled and knowledgable. The servicesoffered by the waiters or staff of the department leads to direct impact on the mind of customers. Front-House Services- This is very important operation and function in hospitalityindustry. It is very important that all should be in very delicate manner because it is the first andthe last impression on the mind of customers. Thus, it is the duty of manager to manage thereception, reservation of room, telephony, cleaning and catering etc. The front house office ofHampton Inn is very effective as well as efficient. It is true that none of the work in the hotel canbe done without front house office. Marketing and Sales- Both these departments is the heart of the hospitality industry andfor Hampton Inn. Every business required promotion (Radojevic, Stanisic and Stanic, 2015). Themarketing team of the hotel is accountable for the converting prospectus into paying guest aswell as the spreading the brand message. It is also very important that sales and marketingmanager should remain upgraded with the latest marketing practices and channels such as socialmedia OTAs, content marketing etc. P.4. Range Of Differenty Operational RolesThe organisation Hampton Hotel has to perform different roles:- Efficiency:- One of the crucial role of organisation is to perform the assigneedd tasks in avery efficient manner (Radojevic, Stanisic and Stanic, 2015). most of the organisationsare required to make the most of various resources. Duplicacy in the raw material or thejob duties is wateful and inefficient. Cobnseuqently, a company will structure it'sorganaistional goals accordibng to the productys and services being offered to theconsumers. A small hotel industry will use only a limited products with the motive ofoffering it to the customer. Hampton Hotel, is offering the best services to its consumersin the industry (Radojevic, Stanisic and Stanic, 2015).Decision Making:- Its a another role in the field of hospitality industry. Companies willoften structure their organisation to make the best decisionwhich is possible.Consequently, companies may put their marketintg manager. in one of the four differentregions (Ali, Amin and Cobanoglu, 2016). It is much morte easier for a marketingamnager to make local decisions in respect of consumer needs than a marketing managerin a distant corporate office. Decision mnaking enable a manager to take theresponsibilities on his shoulder to fulfil the accountability toweards an organisation.
The Contemporary Hospitality Industry - Assignment_4

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