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The Contemporary Hospitality Industry PDF

   

Added on  2020-10-05

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THE CONTEMPORARYHOSPITALITY INDUSTRY
The Contemporary Hospitality Industry PDF_1
Table of ContentsINTRODUCTION................................................................................................................................3LO 1......................................................................................................................................................3Covered in poster........................................................................................................................3LO 2......................................................................................................................................................33 different functional and operational departments in the hospitality industry...........................34. employment roles in hotel industry.........................................................................................45.Review of skill gaps and shortages and recommendation to resolve the issues-.....................5CONCLUSION....................................................................................................................................7REFERENCES.....................................................................................................................................8....................................................................................................................................................9
The Contemporary Hospitality Industry PDF_2
INTRODUCTIONHospitality industry is all about providing the facilities to the customers. This industry playsan important role in the economy of that nation. Hospitality industry has include about 1.6 millionpeople for employment. There are two factors describes the mean of hospitality industry and that issustenance and accommodations. Accommodation is one of the big part in the hospitality industry.Hilton is one of the UK based hotel which is providing the best hospitality services to thecustomers. This file discusses about the different sectors of the hospitality and different types of thebusiness that operate in it. It also discusses about diversity of products and services, contribution ofthe hospitality in local, national and global economy. Different operational roles with in thehospitality industry and the skills required for roles within it and current skill shortages arediscussed in this report (Kalargyrou, and et.al., 2018).LO 1Covered in posterLO 21. different functional and operational departments in the hospitality industryAll the functional areas of the companies and hotel Hilton are the responsible for the long term journey of the companies. Because everything depends on the effectiveness of the functionaldepartments. There are many functional and operational departments which are exist within anorganisation or hotel. It is an integrated management system where all the departments are inter connected with each other. But mainly a few areas are mentioned below-House keeping department- this department is responsible for all the activities related tocleaning hotel rooms, maintenance, back area, public area and surroundings, aesthetic upkeep ofrooms, etc Mainly this department maintain all the work of hotel cleanliness.Front office- responsibilities of front office is to maintain all the the activities through thecentre position of the hotel. Because it provides a centralised location of all the department. Thisoffices helps to provide all the informations to guests. Similarly this office is responsible for all thebilling and booking process of the guests. This office also provide the room facilities to the gueststhrough the housekeeping services.Human resources- The responsibility of this department is about planning, directing ,coordinating and managing all the functions and activities of hotel. This department hires the skilledand competent employees for different works and provide them training and development programsfor enhancing their skills and enable them to perform their duties in more effective manner. This
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