The Developing Manager : Clayton Crown Hotel

The Developing Manager

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare different management styles..................................................................................1
1.2 Discuss leadership characteristics ........................................................................................2
1.3 Evaluate communication processes in selected businesses...................................................3
1.4 Analyse organisational culture and change in selected businesses.......................................5
TASK 2............................................................................................................................................6
2.1 Assess own management skills performance........................................................................6
2.2 Analyse personal strengths, weaknesses, opportunities and threats.....................................7
2.3 Set and prioritise objectives and targets to develop own potential.......................................8
TASK 3............................................................................................................................................8
3.1 Lead and motivate a team to achieve an agreed goal or objective........................................8
3.2 Managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements...........................................................................................9
TASK 4............................................................................................................................................9
4.1 Explain how own managerial and personal skills will support career development............9
4.2 Career and personal development needs, current performance and future needs to produce
development plan......................................................................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Manager is the important part of organisation who manage day to day activity of business
and assure that target established is accomplished (Bianchi and et. al., 2011). The Developing
Manager which means skills and knowledge of particular person enhance so they can perform
managerial activity of business. Manager is the important part of enterprise who manage entire
working in effective manner so that pre determined goals and objective can be achieved. This
assignment is divided in four parts where first parts is based on two hospitality industry
organisation and it is used for doing comparison of different management styles. Task second is
based on Clayton Crown Hotel which is brand of Dalata Hotel Group in this skills of manager is
asses by own. Apart from this in third part it highlight requirement of leading and motivation a
team for achieving predetermined goals and objectives of Frankie & Benny's. In the last part
career development plan for manager will be formulated.
TASK 1
1.1 Compare different management styles
Management styles are important in organisation for strengthening bond of employees
and make them such comfortable with each other that they can work as single team (Cavanagh,
2012). Along with this it is the major responsibility of management to make ensure that
employees are satisfied with their job responsibilities and can deliver best. Every manager have
their different styles of handling things and also for dealing with subordinates in working area.
The Goring Hotel and The Luxury Inn both are leading groups of hospitality industry and they
are offering best services to their guest or customers. Different management styles and
approaches followed by both the hotels are given below:-
The Goring Hotel The Luxury Inn
Respective Hotel is following contingency
management because they are in the favour of
small flexibility which is important for framing
strategy.
This hotel is using systematic approach
because it is 3 star chain and they can manage
all sections in better manner and can
interrelated or independent each other.
Upper level management observes the
requirement of alteration and for that they
All the departments are interrelated with each
other and working on common goals and
1

make proper strategy so that changes must be
implemented in better manner. Then after that
middle and lower section of the Goring hotel
will follow the modification take place in
better way.
objectives (Cummings and Worley,2014).
Leading authorities are top management of
Goring Hotel which adopt alteration with the
motive to do more innovation in existing
products and services or for bringing
something new in market.
It directs the manager to develop integrated
approach to resolve the problems in separate
sections (Griffin,2013).
1.2 Discuss leadership characteristics
Leaders are important part of business because they manage or control work of particular
department and team. Their are several leadership styles that influences company in positive and
negative both manner. He/she is the person who gives directions to their subordinates for
achieving goals and objectives of business (Characteristics of leadership 2018). Their are some
leadership characteristics which is followed by The Goring Hotel are mention below:-
 Laissez-Faire Management :- This is also known as delegate administrations because in
this type of management style pioneers are hand-off and allow bunch individuals to do
settlement of their own choice. It is the style which is suitable for Five star hotel and
restaurants because it is flexible in nature. The Goring Hotel is part of London five star
hospitality chain which is located near Buckingham Palace and opened on 2nd March
1910 by Otto Richard Goring (David,20112). Moreover, respective organisation manager
is using Laissez-Faire management style for managing their daily basis activity due to its
flexible nature. In the same style subordinates are responsible for their roles and
responsibilities by their own and in some situations they take guidance from their
superiors or heads if required. This is large scale enterprise in which sometimes
employees have to take some decisions by their own. So such management style is
suitable for their routine activities.
2

 Democratic management :- In this kind of authority style manager of organisation allow
each and every manager to take part in the decision making procedure. Because everyone
have their own thoughts, ideas and viewpoints which bring something innovative as well
new in firm. Although, in business several situations can be occur in which there is
requirement of staff member for taking decisions (Jones, Jones and Del Campo,2013).
Manager value contribution of their workers and also assist in motivating as well making
them feel that they are important part of business. Hence, it is also an characteristics of
leader which is followed by The Goring Hotel for managing their work in better manner.
 Autocratic Leadership :- In this leadership style management take decisions and rest of
the employees will follow it. Because in some situations it is needed that management
should be strict when workers are not following the decisions. But is hospitality industry
such kind of styles will not work due to its strict nature.
Motivation theory- Motivation is the tool through which leader can encourage employees to do
work in more effective manner (Leach-Kemon and et. al., 2011). Management must have to
appreciate the work of staff member because it will motivate them to do work in more effective
manner and achieve goals of business.
Factors affecting motivation and performance- Employees are backbone of company and
their performance matters a lot so for this management of company have to frame work in such
manner that it will motivate as well encourage workers to learn something new. Although,
management must have to organise some events or functions in respect of employees
appreciation so that some example will be set for other and they also motivate with it.
Role of partnership and stakeholders in business- Partners are those who share their money
for starting an business which is known as capital and all the profits & loss will be divide within
partners as per their capital sharing ratio. Partnership firms are more easy to introduce and run in
business market. Whereas, stakeholders are investors of business who make their efforts for
operations and functions of business.
1.3 Evaluate communication processes in selected businesses
Communication process is important in business sending and receiving information or
data within or outside the organisation (Leonard,2011). For proper communication process there
is requirement of two persons and they are known as senders and receivers. Their are many types
of communication such as verbal, non-verbal, written, oral etc.
3

 Verbal - This is the form of communication system in which language is used by
individual for sharing their thoughts. In hospitality industry organisation manager use
verbal for of communication for transferring or sharing information with their employees
so that they can understand it with words of mouths.
 Non-verbal communication – In non-verbal communication information, idea or
thoughts defines to other through facial expressions, gestures and body language. So that,
receiver understand unspoken words of sender as well it is not necessary that for doing
communication there is requirement of words (O'Neill and et. al., 2015). Communication
can be done through expressions and gestures also.
 Written Communication – In the form of communication informations and data is
transfer in written words. Written communication can be done through letter, emails,
messages, text and circulars. The Goring hotel use the respective form for transferring
some small information to their staff members. Apart from this, there are several
advantages of the same such as suitable for long distance communication. It will have
have permanent record or evidence for future which can be use as legal document also if
required. The info will be easily send to several people in single time period at particular
time period.
 Lines of Communication – It is related to the media where staff members and other
management team can interact with each other (Abrahamsson and et. al., 2017). Their is
some benefits in line communication is that information will be transfer without any
disturbance and in open manner.
 Formal communication – In organisation formal communication system is used for
transferring information and thoughts and also help in flow in different level of Goring
Hotel. Mainly info and data which deliver in formal communication is rules, regulations,
policies and process of the company.
 Informal communication – casual information will transfer in informal communication
mainly this take place between two friends, family member or within people who are not
connected with each other professionally (Allen and et. al., 2012). But in organisation
also it take place sometimes through phone calls or text messages among social
employees.
4

This business is using formal, verbal and written communication mainly for their daily
basis activity as well for transferring information or data. For the purpose of formal
communication, this organisation have been making use of Bulleting Boards, Directives and
report to facilitate communication. Whereas intranet is being employed for the purpose of
encouraging informal communication within the organisation.
Barriers of effective communication – there are several barriers which take place in
communication process such as language, physical disabilities, lack of attention, absence of one
party, use of jargon, emotional barriers and several others.
1.4 Analyse organisational culture and change in selected businesses
Every company have their own organisational structure which is required for managing
day to day operations in better manner (Arends,2014). There are several structure which is
adopted by The Goring Hotel for managing their work in effectively and efficiently.
 Functional structure – It is an hierarchical organisation structure in which employees
are grouped in organisation according to their area of specialisation. Staff member is
functional structure are supervised by functional manager who is expertise in the same
area. The Goring Hotel is using the same organisational structure because there are
several department and each division have their different functions which gives their
contribution in achieving goals and objectives (Arnold and Boggs,2015). Expertise
divides work of each and every sections according to their skills and knowledge as well
there are some restrictions also that no department will discuss with each other regarding
their work.
When its come to the global scale organisation implement Divisional Structure for Large
scale organisation have various department and these are divided in different segments.
Employees are grouped together who work on particular products or for market services as per
the workflow. The Goring Hotel is using divisional organisations structure because of several
divisions such as HR, Marketing, Research and development, Finance and many other.
Every enterprise have their own culture which is known as working environment also
which develop positivity at working place between administration, clients, HR and employees
cooperation.
5

Factors influencing changes in culture – There are several factors which influence
organisational culture which can be external or internal both. Thus, internal are leadership
because leader have authority which gives impact on overall company in relation to its
operations. Some other factors are employees of enterprise because they are working for
company and contributing their efforts for providing services to customers (Aulton and
Taylor,2017). Hence, management of Goring Hotel have to take care of their employees and
organise some events for them. So that they will get motivate and encourage as well feel joy
while working with respective enterprise.
Apart from this external factors which influence changes in culture are government
policies, modification in external factors and several others.
Type of changes – Organisational changes are several which gives wide impact on
working of The Goring Hotel. Modification take place in company one of them is demographic
in which enterprise require to adapt some practices to give response to raising diversity of labour
market. As labour would affect in diverse situations so there may be a need to provide training
and development for the local staff (Babbie,2013). Modification in Economical factors of nation
also can impact the association because it can increase or decrease the purchasing power of
customers. Because The Goring hotel is rendering hospitality services so for this the decreasing
economy of any nation can decrease the possibility to visit their tour to another country as it limit
their desires.
TASK 2
2.1 Assess own management skills performance
As being an assistant manager at Clayton Crown Hotel Of London and I have came
through assess my own skills. Thus, assessment of these are mention below:-
Management Skills :- I am manager of given hotel so my major role in company is to
manage overall working of both firm as well employees for achieving pre determined goals and
objectives in better manner. There are several uncertain situations which can be raise anytime
like if an workers get hurt at workplace then he/she will not able to do work for 10 or 15 days.
Then in such situation it will be my responsibility to manage some other staff members so
operations will not get effected.
6

Leadership skills :- This is the best by using which manager can motivate and encourage
employees along with this it is used for leading and managing working of every individual
person. Moreover, me as a manager having such qualities which can easily motivate staff
members and also assist me in getting work done through others.
Practical and technical skills :- As a manager of Clayton crown Hotel I am enough
good in technical and practical skills which is required for completing routine activities. But I
some situations I also get failed in finding solution of few issues so in that condition I learn more
about it through daily practices and find solution of it.
Personal skills :- Personal skills involves several things one of them is communication
which is my strength because I have ability of explaining my views and thoughts to other in soft
manner and easily. So that person who is in-front of me can understand what I am trying to say.
Apart from this learning new things is also one of my strength which create interest in me for
learning new things through observation and also by connecting with new peoples which assist in
personal development.
Organising and planning skills :- Planning and organising is the skill which is required
in manager because without this individual cannot achieve their goals and objectives. Me as an
manager plan all the activities of hotel in such manner that goals and objectives can be achieved.
I am using such planing skills so that I will provide proper guidance to the employees for
performing their work. Below mention are some activities which need planning:-
 Identify requirement of resources and funds then arrange them.
 Timing of each and every activity should be manage according to its timing.
 How results will be measures
Below given is assessment of own skills:-
Skills Rating (out of 10) Evidence
Management skills 5 I am managing both employees and organisation in
better manner with my management skills
Leadership skills 7 I can easily motivate and encourage employees fir
doing work.
Practical and
technical skills
8 I am manager and having good practical and
technical skills which is easily managing operational
7

work.
Personal skills 7 I have graceful communications and learning skills
Organising and
planning skills
2 I have very less knowledge related to organising and
planning there rating is that lower.
2.2 Analyse personal strengths, weaknesses, opportunities and threats
Every individual person have their strength, weakness, opportunity and threats same me
as a manager of Clayton Crown Hotel also have. Evaluation of all these by me is mention
below:
Strength – I have good motivational skill which is important for motivating staff members so
they can perform their work in better manner. I utilise some appreciation techniques for
employees when they do some good work. Apart from this, my another strength is
communication skills because in hospitality industry there is requirement of such skills on
regular basis for interaction with customers.
Weakness – In stressful situations I am not able to cop up with these easily because of working
pressure which irritates me.
Opportunity – Hospitality industry is wide in nature which bring several opportunity for me in
present and future both. One of the major opportunity is that I will learn several new technique of
training and development.
Threats – Major threat for me is competition because hospitality industry have large number of
organisation and employees which results in high rate of competition. Thus, in such situation I
have to increase my productivity and brining new ideas in organisation so that they will not
chance manager.
2.3 Set and prioritise objectives and targets to develop own potential
It is important for individual to set their objectives and targets which must be attain in
specific time duration. Because this is the way through which I can improve potential and usually
I set my goals with their time duration of three months achievement.
8

Decision Making – I make decision after going through advantages and disadvantages of
everything because one judgement done and implement gives wide impact on operation when
modify.
Problem solving – It is important to find perfect solution of the problem because this
may gives negative impact if solution is not correct.
TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
Frankie and Benny's is opening their new restaurant in Stratford,London for which they
want to lead and motivate their staff members for achieving their goals and objectives. Because
leadership and motivation is the term which play important role in success of the enterprise. The
respective firm accomplish their objectives through-
Leading and motivating staff- Staff members of company must be lead and motivate by
manager in such a manner that it will assist in achieving their goals and objectives in better
manner. There are many tools which can be use by Frankie and Benny's restaurant for motivating
and encouraging their employees such as bonus, complements and training.
Communicating – In company there is requirement of proper communication within
management and employees. Because it is necessary to convey all the information and data to
workers which is important for achieving goals and objectives. In restaurant, Frankie and
Benny's it is duty of manager to give necessary guideline to employees so that they can work in
proper manner.
3.2 Managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements.
Frankie and Benny's restaurant have their goals and objectives which is required to be
achieved within particular time. Motivation is one of the tool which useful to encourage the staff
members to accomplish the goals which can satisfy the customer's wants and needs. Below
mention are some recommendations for respective restaurant which aids them in enhancing
efficiency of their workers.
 Training and development program must be frame for employees so that they can
enhance their skills and knowledge.
9

 Problems and issues of employees must be solve so that firm can run in smooth and easy
manner.
 Their should be positive working environment in restaurant so workers ghet happy with
their job.
TASK 4
4.1 Explain how own managerial and personal skills will support career development
There are various managerial and personal skills which gives their contribution in career
development:-
Managerial skills:
 Communication- In hospitality industry there is requirement communication skills
which is important for transferring information and data. If I learn several languages then
it will develop my career because guest in Hotel come from different nations.
 Learning- learning new things is one of the important part which help in development of
career for future and present both. If I learn several latest technologies then it will assist
me in growth and development.
Personal skills :
 Responsibility – Me as a manager must have responsibility skills because while working
as a manager there is requirement of such skills so that goals can be achieved in better
manner and I can develop my career.
4.2 Career and personal development needs, current performance and future needs to produce
development plan
I have several skills, capability and ability which assist me in managing and controlling
overall working of enterprise. But somewhere all these skills and not enough because of
competitive business environment thus, for remaining in market I have to improve my skills and
knowledge. Although, all such activities will assist me in accomplishing higher position in
organisation. Their is need of proper development plan so that I can achieve my short and long
both goals. Moreover, there is requirement to focus on my weakness and try to come out from
these. Future development plan prepared for completing needs and wants are mention below:-
10

 Team formation is important which must be designed in effective manner after
identifying skills of every individual so that organisation can achieve their goals in
effective manner.
 Customer Relationship management Software is important which is required for
maintaining relation between both organisation and its customers.
CONCLUSION
As per the above discussion it has been concluded that manager is important part of
company because of their work. There are several major roles and duties which is performed by
manager such as planning, organising, motivating, encouraging, team building and so on. This
whole report is based on hospitality industry organisations and this is the sector which is wide in
nature. In such organisations satisfaction of customers play important role which will be possible
only by manager.
11

REFERENCES
Books and Journals
Bianchi, M. and et. al., 2011. Organisational modes for Open Innovation in the bio-
pharmaceutical industry: An exploratory analysis. Technovation. 31(1). pp.22-33.
Cavanagh, G. F., 2012. American business values. Pearson Higher Ed.
Cummings, T. G. and Worley, C. G., 2014. Organization development and change. Cengage
learning.
David, F. R., 2011. Strategic management: Concepts and cases. Peaeson/Prentice Hall.
Griffin, R. W., 2013. Fundamentals of management. Cengage Learning.
Jones, K. L., Jones, M. C. and Del Campo, M., 2013. Smith's Recognizable Patterns of Human
Malformation E-Book. Elsevier Health Sciences.
Leach-Kemon, K. and et. al., 2011. The global financial crisis has led to a slowdown in growth
of funding to improve health in many developing countries. Health affairs. 31(1).
pp.228-235.
Leonard, D. A., 2011. Core capabilities and core rigidities: A paradox in managing new product
development. In Managing Knowledge Assets. Creativity And Innovation (pp. 11-27).
O'Neill, R. E. and et. al., 2015. Functional assessment and program development. Nelson
Education.
Abrahamsson, P. and et. al., 2017. Agile software development methods: Review and analysis.
arXiv preprint arXiv:1709.08439.
Allen, J. and et. al., 2012. Festival and Special Event Management. Google eBook. John Wiley
& Sons.
Arends, R., 2014. Learning to teach. McGraw-Hill Higher Education.
Arnold, E. C. and Boggs, K.U., 2015. Interpersonal Relationships-E-Book: Professional
Communication Skills for Nurses. Elsevier Health Sciences.
Aulton, M. E. and Taylor, K. M. Eds., 2017. Aulton's Pharmaceutics E-Book: The Design and
Manufacture of Medicines. Elsevier Health Sciences.
Babbie, E. R., 2013. The basics of social research. Cengage Learning.
Online
Characteristics of leadership 2018. [Online]. Available through:
<https://support.therapytribe.com/the-characteristics-of-leadership/>.
12