The Power of Leadership

The provided content consists of 16 research articles on various topics such as knowledge systems, leadership, organisational performance, employee performance, leadership practices, collaboration, and sustainable production. The studies investigate the effects of intrinsic benefits, leadership styles, market orientation, leader-member exchange, and moral leadership on individual commitment, motivation, and performance. Additionally, two online articles discuss the characteristics of great leaders and ways to motivate employees.

THE DEVELOPING
MANAGER

TABLE OF CONTENTS
Introduction....................................................................................................................................3
TASK 1...........................................................................................................................................3
1.1 Comparison in Different Management Style........................................................................3
1.2 Characteristic of leadership..................................................................................................4
1.3 Communication process in TUI and Thomas Cook.............................................................5
1.4 Organization culture and change..........................................................................................7
Task 2.............................................................................................................................................8
Task 3...........................................................................................................................................12
3.1 Lead and motivate team.....................................................................................................12
3.2 Justify managerial decision and recommendations for improvement................................13
Task 4...........................................................................................................................................14
4.1 Personal and managerial skills and their support in career development...........................14
4.2 Review career development plan.......................................................................................15
Conclusion....................................................................................................................................16
References....................................................................................................................................17

INTRODUCTION
Management is the need of every industry. When an industry is being involved into
business then it is very much important to mange all the work so that the company will be able to
achieve its objective on time. An amount of proper management comes when an individual will
be able to demonstrate its responsibility and role in a particular field. A person really need top
develop owns personality to adapt potential as a prospective manager (Schaper, 2016). There are
several kinds of approached and styles which is being propounded by scholars or writers for
bringing proper management into the industry as well as to establish managerial behavior in an
individual also. The following project will create a detailed discussion on to various aspects of
personality development and certain changes to be bring in career management. The aim of the
project is to create a better understanding on developing manager for business industry.
TASK 1
1.1 Comparison in Different Management Style
Management is key to success as it will help in bringing up work in much organized
form. The employee as well as the employer will be able to carry out their work in much
efficient manner once the work is being conducted in managed form. The reason behind work
management in TUI group is that they have opted several kinds of management styles which are
different from each other but helps in managing work (Egan, 2013).
Managerial styles: Human relationship approach: it is the style in which mangers focuses on the building
relationship with employees. TUI group can adopt this managerial style, it will give
positive results and conflicts situations will get minimized in the organization. But over
friendliness can spoil environment of workplace and people will not look upon their
duties seriously. Classical approach: It is the concept which pay more attention on productivity,
efficiency and optimistic output. The main benefit of using this style in the Thomas cook
is that managers will be able to understand their responsibilities. As it is based on tall
organizations structure so managers will circulate objective of firm to lower level this
will give positive result to the organization. But this managerial style have more attention

to rules and regulations that can force people to follow rules and they forgot their original
intent. Thomas cook will get benefit of that because it follows tall structure and managers
have good command over their workers.
 Contingency approach: It is the management style which concentrates on situations and
according to the nature of condition managers change their behavior. If TUI group and
Thomas cook adopt this style then it would be better for the firm as managers will be bale
to modify their roles as per the demand of situation. But on other hand it will not give
optimistic results to organizations if managers do not have proper control over their staff
members.
Different kinds of managing styles are:-
The Directive Style:
This style is generally opted by the manger of the TUI groups in which they keep a clear
observation on to the work done by employee. They closely observe the work and then control
employee regarding the same. The main focus done by manager is on the motivation and
discipline come up by threat that every employee face. Such style is effective during the time of
crisis or when deviations became risky.
Where as
The Pacesetting Style:
This style is generally adopted by the employee itself of TUI group. In which employee
take a charge to accomplish task by himself in much efficient manner. Employer used to perform
task by their own and expect subordinate to follow the same so that work will be conducted in
much managed form. Such style is effected mist when the employee in TUI group are highly
motivated and are managing directors.
The Authoritative Style:
The primary objective is to provide long term direction to the employee who has been
working in company so that they will not face any kind of difficulties. Clear instructions and
directions will be given to employee and motivated on the term of feedback which will be given
on task performance(Hwang, and Ng, 2013). Such managing style is most effective when the
leader possess the potential to direct its subordinate or group of people credible. It is the style
which is adopted by most of the company including TUI group as well.

The Affiliative style:
The objective of this style is to promote harmony among the employee and manager so
that there will be less conflicts and an amount of good relation maintained by which work will be
carried out in better manner(Poorani, and Platt, 2015).
1.2 Characteristics of leadership
Leadership: It is the ability of person and act to inspire others, so that they participate more in
and contribute well in achieving goal of the company.
Leadership characteristic:
Autocratic leaders take own decisions and imposed on others. They distribute
responsibilities and make effective control over employees. It believes that by giving rewards
and recognition employer can motivate team members. Democratic leadership id differed from
autocratic. The main characteristic of this leadership style is that leaders involve all people in
decision making process. Leaders pay more attention on the shared approach. Laisses-Faire is
another type of leadership, It left alone to employees as leaders believe that people can do their
work without much guidance or can be said that flexibility is main characteristic of this
leadership. Team members are highly talented and motivated. People need guidance and
assistance time to time for accomplishing their work significantly. A great leader has to lead his
team in such a manner that they can perform better and contribute well in the growth of entity.
For the same, it is necessary that individuals will have some unique characteristics so that person
can lead the team well (Démeh and Rosengren, 2015).
 Positive attitude: Positive attitude is the characteristic of laissez-faire leadership, it is the
main feature of TUI group leaders. A leader needs to be positive all time so that leader
can inspire others and can make them positive towards their job. Leader of TUI creates
relaxing and healthy atmosphere at the workplace so that all workers would feel
motivated and stay in the organization for longer period.
Autocratic leadership is adopted by Thomas cook, providing rewards and recognition is the main
characteristic of this leadership. Leader of Thomas Cook creates a positive working environment
by making them aware with the monitory benefits for them. By this way employees will like the
workplace and they will perform better In the organization (Chang, 2015).

 Empowerment: laissez-faire leadership is adopted by TUI group, empowerment is the
main characteristic. It is a great characteristic of leader in which individual gives power
to all workers so that they will feel valuable in the corporation. Leader of TUI takes
timely feedback from its employees along with suggestions before implementing any new
policy (Shinde, 2015). This feature of leader helps the organization in motivating
members. By this way, they will be loyal towards the organization and contribute well in
the development of company. However, on the contrary, Autocratic leaders of Thomas
Cook can not give power of decision making to workers because of lengthy team size and
structure. It is not possible for them to involve all employees in decision making process
so they take their own decisions and impose on workers (Bullough and de Luque, 2015).
 Communication flow: It is the main factor that can improve the performance of
company and can help in reducing conflict situations. Laissez-faire focus on the
communication flow which is main characteristic of this leadership. Leaders of TUI
always adopt downward interaction. They pass the relevant information via email and
telephone among all workers and then arrange a common meeting to discuss upon that.
By this way, workers would feel involved and they share innovative ideas which supports
the leaders in making effective decision (Posner, 2016). However, on the other hand,
Autocratic leaders of Thomas Cook communicate with head of departments and take their
decisions. After making final decisions, department's head circulate information with his
team members.
 Creativity: It is another characteristic of leader where he has to use creativity to perform
the tasks well. It assists in enhancing the level of interest of employees towards his/her
job (Yoon, Kim and Shin, 2016). laissez-faire Leaders of TUI arrange brainstorming
session so that employees think innovative. Whereas, autocratic leaders of Thomas Cook
discuss ideas with higher authority and implement it at the workplace. Leaders of cited
firm give appreciation and rewards to employees so that they would like the workplace
and share their creative views with management.
 Motivation skill: Leader needs to have ability to inspire others. In TUI, laissez-faire
leaders inspire their workers by sharing their experience and success stories with
employees. It is the good way to motivate people (Fransen and et.al, 2015). However,

Thomas Cook's autocratic leaders motivate them by giving non monitory rewards like
appreciation, promotion, etc.
1.3 Communication process in TUI and Thomas Cook
Communication is an effective tool which supports organization in reducing confusion
and conflict situation at the workplace. It is the process of exchanging message from higher
authorities to lower employees. TUI is the leading company of UK which follows two way
communication process (Saiki and et.al, 2016). In this, higher authorities conduct a meeting and
involve all employees in it. They ask their views on particular topic and take their suggestions
before making final decisions. To communicate with customers, cited firm uses online medium
in which they take time to time feedback of consumers so that company can improve its process
as per the wants of clients. Communication process in the TUI is as follows: Development of idea by sender: They design proper structure for circulating a meaningful
information among staff members. Encoding: Message is then translated into meaningful language so that no further
confusion takes place and the other party would understand the same in a manner in
which sender wants (Vinkhuyzen and Karlsson-Vinkhuyzen, 2014). Development of message: After encoding phase, message gets transferred to the receiver.
It gets circulated in both the ways, that is, orally and in written form. Selecting a medium: TUI uses email and telephonic ways to pass the information in all
departments. . It is a two way medium if any person has confusion then individual can
revert it back. Transmission: Once they receive the message, it is received by employees. It is the end
stage of communication by sender's side. Receiving message by receiver: Employees get the message and they read it properly. Decoding: All workers translate the information in a way so that no confusion would take
place in understanding the meaning (Liang, Xue and Wu, 2013).
 Feedback: In the last phase, they revert the mail and give their feedback on it.

However, as Thomas Cook follows tall structure so, it is not possible for the organization
to follow such a lengthy process because it is time consuming. So, higher authorities make their
decision and circulate it simply. Thomas Cook does not ask them to give their suggestion as it
just imposed the decision on employees and they are bound to follow their instructions.
Communication process of Thomas cook is upward in which higher authorities pass information
to head of departments and after that it passes to lower employees. Employees have to ask with
senior authorities and then they coordinate with consumers. Higher authorities uses email system
for interacting with clients. Managers of cited firm send email and discuss their packages with
them. It helps them in making connection with customers. If users find it well then they reply to
this mail.
1.4 Organization’s culture and change
Beliefs and values of company define its culture and environment at workplace. Travel
and tourism is the business in which leaders have to coordinate with customers. So, it is
important to know the needs of employees which is only possible by interacting properly with
them (Wang, Noe and Wang, 2014). TUI group is the renowned brand in tourism business. It
believes in providing quality services to its customers. Cited firm always focus on satisfying its
consumer's needs thus, it designs travel packages as per their needs and wants. In addition to this,
it gives value to continuous improvement. So, cited firm organizes training sessions for its
workers so that they can identify strategy of competitors and the market demand. It helps in
improving their knowledge and skills through which they can coordinate with customers
effectively. They just focus on delivering quality services and immediate answering to client's
query so that they will be loyal towards the brand (Hashim and Wok, 2014). TUI group takes
Illustration 1: Communication process
Source: (Herbst, Konrad and Morath, 2015)

feedback from its service users time to time so that actual needs of them can be identified by the
managers of cited firm. By taking feedback, they modify travel packages according to the
demand of customers.
TUI believes in innovation and thus, it tries to complete its tasks in an innovative way so
that efficiency of company can get enhanced. Cited firm hires such candidates who have high
level of confidence and are ready to take challenges. It helps in improving the performance of
company. Once the creative idea give positive results then they make changes in the working
process (Pulakos and et.al, 2015). This culture and changing process supports TUI in increasing
the satisfaction level of workers. By this way, retention rate of organization gets increased.
Culture of Thomas Cook is different from TUI, Thomas Cook believes in competition
and thus, cited firm implements new technologies at the workplace so that sales and profit of
organization can be increased. It adopts pragmatic culture in which it treats the customers as
assets of company and try to fulfill their desires. Adoption of the latest technologies help
organization to grow effectually.
TASK 2
Speaker notes: Being a general manager it is my responsibility to motivate all employees
so that they be loyal towards the brand and put their best efforts. For motivating all workers I
first identify their needs and fulfill those. I give them monitory and non monitory rewards so that

they feel happy. My motivation skill has improved retention rate of the Dorchester luxury hotel.
Now people stay in the workplace for long duration.
My Leadership skill has improved performance and profitability of the cited firm to great
extent. I always encourage employees in such manner so that they utilize their skills well. I make
effective coordination between employees so that they interact well with each other and perform
their duties without any confusions.
I have good technical knowledge and I train my workers well so that they improve their
working efficiency. I read and search about the latest technologies and guide my staff members
well so that they also get to know about it. This skill of mine have improved performance of all
employees and now they are able to coordinate well with customers.
I am good in communication, being a general manager in the Dorchester luxury hotel I
have to coordinate with customers and staff members. Some time they react negative then my
interaction skill help me in making them positive. As I communicate well with employees so
they discuss their issues with me and try to resolve them so that they perform better in the
organization. This skill of mine make them comfortable and they stay in the organization for
longer period.
Being a general manager if any complex situation occurs in the Dorchester luxury hotel
then it becomes my responsibility to resolve it. I forecast the things and identify future
uncertainties, by this way I make effective strategy to resolve upcoming problems.

Speaker notes: I have good managerial skill and with the help of this I am very confident that I
can manage large team well. I can manage all staff members well and I am very able to make
effective strategies. Uncertainties can take place any time so it becomes my responsibility to
minimize such type of problems. I am capable to resolve issues effectively. As I first try to find
out reason of occurring this problem then find out ways to resolve it. I know the importance of
motivation thus, I always motivate my team well so that they feel happy and perform better in
the workplace. I give them rewards and monitory benefits so that they like the organization and
stay in the firm for longer period. My communication skills is excellent and I have ability to
convince customers well.

Speaker notes: I can communicate well but as I have poor listening skill. Due to this
many-times I skip some important news and information that creates problem for me in the
future. Due to this confusion takes place and I have to conform it further, that consumes too
much time. Whenever sudden problems take place then I feel that I have no confidence. Before
taking final decision I feel afraid with failure.

Speaker notes: As I have good knowledge of current market trends, customers demands
thus, I make such strategist thorough which I can satisfy clients well. It is the great opportunity
for me because I can contribute well in accomplishing the objective of my organization. I have
good knowledge about the latest technologies so I train my staff members about it. By this way
their performance efficiency can get improved. My positive thinking is opportunity for me with
the help of this I can do complex task well.
Speaker notes: As I am unable o manage my stress level and due to this I can spoil whole
work. It is the major threat for me. Whenever I have to deal with multiple tasks then my stress
level get increased and I feel that I am not able to do this. This lack of confident can be treat for
me.

Speaker notes: My objective is to manage multiple tasks perfectly. My target is to
develop my confidence so that I can enhance my own potential. I activity participate in training
programs, but my target is to improve knowledge and skills of workers so that they understand
their responsibility and perform better in the organization, this will help me in improving my
own capabilities. My target is to receive positive comments from consumers for that I will have
to set improve my skills so that I can satisfy them well. For development of my own potential I
will have to work hard. I need to join some professional camps and have to coordinate well with
experts so that I can guide my team members well. I need to do more internet surfing so that I
can know about market conditions and can make effective strategies for the welfare of the
organization.
TASK 3
3.1 Lead and motivate team
Problems: Jimmie Oliver is currently facing many problems, the main issue in the cited firm is
poor customer services. Guests of the restaurant are not satisfied with the services, as they want
quality services. Apart from this poor sales revenues is another problem in the entity. Due to this
it fails to perform well.

Goal: Objective of Jimmie Oliver is to enhance its sales and to provide quality services to
customers. Goal of Jimmie Oliver restaurant is to expand its business across the world and to
satisfy its consumers.
Definition of Leader: Leader is the person who leads team and encourage people so that they
can analyze their skills and perform well in the organization.
Role of leaders: Individual plays a role of developer. Leader of cited firm develop strategy
which can help in achieving goal of the company. Leader plays a role of monitor and supervise
all staff members in such manner so that they can perform their duties well.
Leadership adopted: Leaders of Jimmie Oliver adopts democratic leadership style, they lead
and motivate staff members so that lower staff members can perform their duties well.
Definition of Motivation: It is way of encouraging people to do their task well and to enhance
productivity. It is the systematic process to stimulate people for the accomplishment of goal.
Pros/cons of motivation: It can encourage people to put their best efforts for the welfare of the
organization. Monitory incentives is one of the main aspect of motivation. It helps in satisfying
people and to inspire them. On other hand it creates competition in the internal working
environment and due to this other people those who are not eligible for incentives get
demotivated. Flexible working environment is another aspect which can motivate people. By this
way people will be loyal towards the firm and they will feel comfortable in the organization. On
other hand this type of motivation create problem in the workplace as over friendliness some
time create conflict situation in the organization. People behave causal and they do not take
seriously to their job.
To motivate team is the great strategy through which entities can enhance their performance to
great extent. Primary goal of Jamie Oliver restaurant is to satisfy its customers and employees. If
consumers are satisfies then they will come again and again in the restaurant which will help to
increase profit of the company (Shen, 2015). And if employees are satisfies then they will
perform well which will enhance brand image of the entity. Delivering quality services and
increasing sales revenues is another objective of cited firm. There are several ways of
motivating workers.

 Sharing of Oliver's vision with staff members: It is the best way of motivating employees.
Jamie Oliver restaurant can share its mission with workers, by this way they will feel
valuable and will support the organization in achieving its goal (Njanja and et.al, 2013). Make people feel appreciated: It is another way of leading and motivating employees. If
cited firm gives rewards and recognition to its staff members then they be loyal and will
feel happy. This will motivate hem to perform better in the entity. Create challenging environment: Skills of individual can not be enchained if person is
doing its job monotonous. By creating challenging environment, managers can motivate
its staff members this will help to develop them thus, they will be motivated (Lin and
Hwang, 2014).
 Empowering users: It is the best way to motivate all workers of Jamie Oliver restaurant.
As if cited firm gives power to its staff members then they will feel valued thus, will put
their best efforts to achieving objective of the company (Herzer and Pronovost, 2014).
Apart from this there are several ways of leading people in the organization: Create healthy working environment: It is the way through which Jamie Oliver restaurant
can lead its workers effectively. Healthy working environment will make them
comfortable and they will put their good efforts for the welfare of the company. Involvement of staff members: If cited firm involve all workers in decision making
process then people will feel happy and will support manager in its decisions.
 Demonstrate commitment: It is the good way through which chef of Jamie Oliver
restaurant can lead its employees well (Lo and et.al, 2015).
3.2 Justify managerial decision and recommendations for improvement
There are two main types of managerial decisions; programmed and non programmed
decisions. Programmed decisions are those judgment which are pre defined or managers have to
follow rules and regulations. For example if any employees want ;leave then authorities follow
leave policy. All research, opportunities, operational decisions are programmed. Whereas non
programmed decisions are those judgments which are taken by management in unstructured
situations. Complex situations can come any time such as upgrade technology, quality control
etc. All these are non programmed decisions. Jimmie Oliver takes programmed decisions in the

simple situations like granting of leave etc. But if major sudden changes are required then they
have to take non programmed decisions.
Jimmie Oliver restaurant adopts administrative managerial model in the workplace. In
this managers select best method to resolve any issue out of many alternative options.
Jimmie Oliver restaurant follows managerial steps, authorities follow these steps for
making effective decisions. This procedure assists in identifying the situation well by this way
management take suitable decisions which is beneficial for employees and organization both.
6 stages: Recognition of requirement: It is the first step in which cited firm identify its goal and set
objective. By this way actual requirement of decision is recognized by them. Diagnosis and analyses of causes: In this phase manager identify the problems. They
analyses nature of issue and accordingly they find solution. Alternative solutions: once problems have been identified then they find alternative ways
to resolve this issue. It helps management of cited firm in selecting such option which can
give good results to the organization. Evaluation of alternative solutions: It is the next phase in which Jimmie Oliver managers
evaluate each aspect and select most desired alternative solution. Implementation of chosen alternative: Managers of cited firm implement the solution and
take final decisions. Their decision is finally being applied in the organization.
 Evaluation and feedback: They take feedback from employees and customers so that
actual working of decisions can be evaluated. If it does not work then they modify it
immediately.
Goal of Jamie Oliver restaurant is to increase sales revenues of the company and to make
satisfy consumers and employees. For that managers have taken the decision of giving rewards
to workers (Chowdhary, 2013). This decision is worthwhile and can help to achieve goal of the
cited firm. By giving rewards and recognition to staff member's entity will be bale to fulfill needs
of its workers thus, they will feel happy and will serve better to consumers. It will support in
masking satisfy to service users as well. By this way they will come again and again thus, sales
revenues of the restaurant will get enhanced (Tegan Jones, 2017).

For increasing business of the restaurant Jamie Oliver restaurant has taken decision of
giving training to all workers regarding the latest technologies. This is completely good
judgment because training is the way through which people will be able to improve their skills
and will be able to know current demands of consumers. By this way they will be able to serve
them better (Top 5 Ways to Motivate Your Employees (It’s Easier Than You Think) ,2017). This
will help the cited firm in achieving its goal of satisfying consumers and employees both.
For improving performance of the business Jamie Oliver restaurant needs to improve its
communication process, it must be two way communication. It will help to reduce
misunderstanding thus, people will be able to understand their responsibilities. Two way
communication will be better and will enhance efficiency of the cited firm (Chowdhary, 2013).
By making training programs more effective cited firm will be able to improve its performance
and will be able to accomplish its objective soon.
TASK 4
4.1 Personal and managerial skills and their support in career development
Career development plan:
Objective to be
achieved
Activities Resources Time length
To enhance
decision making
skills
Attend
professional
camps, reading
business case
studies
Internet, seminar
hall, computers
27 Jan 2017- 26 Feb 2017
To develop time
management skill
Active
participation in
training
programs, take
advise of experts
Computers,
seminar hall, pen,
paper
27 Feb 2017 – 26 April 2017
To develop
managerial skills
Attend seminars
of leadership,
Books, pen, paper 27 April 2017 – 27 May 2017

Reading books of
management
To enhance
communication
skill
Interact more
with professional
persons, attend
seminars, reading
articles
Conference hall,
internet,
computers
28 May 2017 – 27 June 2017
By increasing decision making skills I will be able to make effective decisions which can
help in improving working efficiency of my organization. I will be able to grow well in my
career. Time management skill will support me in completing multiple tasks on time, it will help
me to manage multiple tasks on same time. By this way I will be capable to do extra ordinary
work. Managerial skills will give optimistic results o me in the career development, as I will be
bale to lead team well thus, they will put their best efforts which will help me in finishing tasks
perfectly. My managerial skills ill support me in make effective coordination among team
members thus, conflicts situation will be minimized. By this way I may get promotion in my
organization, this would be huge success for me.
4.2 Review career development plan
From the above discussion it can be reviewed that my communication skills has been
developed, I am able to make effective coordination with staff members. I can convince
customers and employees well. My current performance in my organization is quit good. I have
improved my managerial skills, I am able to manage team well. But I have to work upon it little
more so that I can manage large team well. Being a manager it is my responsibility to train
people so I will have to develop mentoring skills in me so that I can guide employees well. I
have developed time management skill now I am able to complete given tasks on time. I do not
feel under confident when I have to do multiple tasks. My performance has been improved to
great extent.
I have to improve my capabilities more, for that I have to attend some more camps
related to motivation, training. By this way I will be able to be a good mentor. I have to read

previous business case studies so that I can improve my critical thinking and decision making
skills soon. It can be reviewed that I have enhanced my managerial skills but still there are some
weaknesses in me which is needed to be improved. As I can monitor staff members well but
when it comes to train them then I feel stressed. When multiple complex situations occur then I
fail to manage my stress level. Being a manager it is necessary for me to have stress management
ability so that I can guide others too. My communication skills and decision making skills
support me in making effective decisions. Both these skills have been improved but I will have
to work upon these more so that I can manage large size team also.
CONCLUSION
From the above report it can be articulated that a good manager can support in increasing
performance of the company. Communication, motivation skills of leader can assist in improving
working efficiency of the employees. SWOT analyses is the way through which individual can
identity its competencies and can utilize it significantly. This can help in the career development
of the person. Motivation is the great tool which helps in making people satisfy and making them
loyal towards the brand.

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