Effective Communication for Success

This assignment requires a thorough understanding of the communication process. Students need to analyze each stage of communication, from encoding and decoding messages to feedback and noise. The emphasis is on demonstrating how effective communication leads to successful outcomes in various contexts.

The Developing Manager

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Comparing the management styles that Jumeirah Carlton Tower applies............................4
1.2 Leadership characteristic required in Jumeirah Carlton Tower Hotel.................................5
1.3 Evaluating Communication Process of Jumeirah Carlton Tower Hotel.............................6
1.4 Organisational culture and change in Jumeirah Carlton Tower Hotel..................................7
3.1 Leading and motivating team to achieve organisational goals.............................................8
3.2 Justifying managerial decisions in an organisation...............................................................9
M1...............................................................................................................................................9
M2.............................................................................................................................................10
D1 .............................................................................................................................................10
TASK 2..........................................................................................................................................10
2.1 Assessment of own management skill performance...........................................................10
2.2 SWOT Analysis..................................................................................................................11
2.3 Priorities of objectives and targets to develop own potential.............................................12
M3 ............................................................................................................................................13
TASK 3 (Covered in PPT).............................................................................................................13
4.1 Assessing support of managerial and personal skill in career developments.....................13
4.2 Career and personal development needs,current performance to produce a personal
development plan......................................................................................................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Managers plays a very crucial part in an organisation. They are the ones who manage all
the essential tasks in an organisation. So company should also take care of them and keep them
happy so that their productivity is increased and they give good results to the company.
Managers plays a very important role in motivating employees of organisation. It is their duty to
keep them motivated so that they give their best for the company and is ready to do all types of
work. So, companies should take care that managers are also keeping themselves updated by
increasing their skills and knowledge so that they can pass the same to their employees as well.
The organisation which is referred here is Jumeirah Carlton Tower Hotel. It is located in
London , England and is working since 1961. In this report, different management styles that are
used in the hotel are covered along with some leadership characteristics (Armstrong and Taylor,
2014). The communication process that is been prevailing in hotel and the management skill
performance of hotel will also be assessed. It will also cover a SWOT analysis and targets which
needs to be set to develop the potential of employees is also covered. Motivating and leading
employees and justifying how own managerial skills will support in career development will also
be covered.
TASK 1
1.1 Comparing the management styles that Jumeirah Carlton Tower applies
Since every person is different so work performed by them is also different. Every
manager uses different methods to handle the employees of their organisation. The management
styles chosen by them is dependent upon the existing culture and structure of company. But the
employees must also be comfortable with those styles as their mindset affects the work
environment of company. The four types of management styles are given below:-
1. Authoritative management styles :- in this style, the managers , leaders and superiors
have the whole responsibilities of taking the decisions for company without taking any
suggestions from the subordinates. This develops a lack of motivation and confidence in
employees and effects their creativity. So, they stop getting innovative ideas to then
company which may benefit the company (Beamish, 2013).
2. Participative management styles:- in this style, feedbacks which are received from
employees are considered very important . If Jumeirah Carlton Tower Hotel will apply
this style then they will feel that this style creates an environment friendly environment
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there. It ensures that there is effective and healthy communication between management
and employees.
3. Free-rein management styles:- in such styles managers are appointed by company but
they are not contributing anything in the company. All the decisions are taken by the
employees themselves and they manage their tasks in their own way. This is not an
appropriate style because employees may not be so competent to decide what is right and
what is wrong for them (Berger and Berger, 2010).
4. Affiliative management styles:- if Jumeirah Carlton Tower Hotel applies this style then
it is very good because in this style managers are not only good mentors but they are also
good listeners. The managers are communicating with their employees on daily basis and
taking their suggestions or understanding their problems.
1.2 Leadership characteristic required in Jumeirah Carlton Tower Hotel
In an organisation, managers are the ones who reacts to changes that are happening but
leaders are the ones that create changes. Leadership is a process of leading employees in such a
way that their common objectives are achieved. The leadership characteristic that are required in
Jumeirah Carlton Tower Hotel are:-
1. Good Communication Skills – High communication skill is the foremost requirement to
become a good leader. They should have the quality to being a good speaker well as good
listener son that they are able to communicate with all; the employees of the organisation.
Jumeirah Carlton Tower Hotel are working in hospitality industry where good
communication is very much required in order to gain more customers. Here, they have
to deal with their clients face to face ad greet them so good communication skills is very
much required.
2. Team Orientation:- Leaders always have followers with then who help them in
achieving the targets of the company. A good leader should put strong emphasis on
teamwork to make the employees more effective. Leaders of Jumeirah Carlton Tower
Hotel should focus on providing a good and comfortable stay for their clients who are
visiting the hotel and should be provided with good food and hospitality (Budhwar and
Debrah, 2013).
3. Passion:- Passion plays a very important role in deciding the work style of managers and
leaders. If leaders are passionate about their work then they will do all the work with
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great dedication and emotion. They have a strong vision which they have to fulfil . Their
this quality helps them in inspiring and encouraging the employees. Leaders of Jumeirah
Carlton Tower Hotel are very passionate towards their work and so the try to provide
each and every luxury to their employees (Cuervo‐Cazurra, 2012).
4. Innovation and Creativity – Leaders are the people who encourage and motivate
employees to perform well in company because of which their productivity and
creativity increases. Thus leaders helps in promoting new innovation in organisations
through these employees. Jumeirah Carlton Tower Hotel leaders promote new and
creative ideas by focus on practical aspects of the ideas suggested.
1.3 Evaluating Communication Process of Jumeirah Carlton Tower Hotel
In an organisation communication is very much required . It is very important for sharing
discussing, planning various types of ideas and and thoughts which are very essential for the
company. The process of communication is applied based on the following elements - Formal and Informal Communication:- these are the two subtypes of communication
which is followed in various types of companies. Jumeirah Carlton Tower Hotel follows
formal type of communication because they are required to behave well in front of the
clients that are visiting the hotel. In this type, the flow of communication is accurate and
timely. Here the information is delivered to the receiver in a smooth and timely manner
without any hindrances in between. But in informal communication , views and
suggestions of employees are also taken about the company and here the communication
is uninterrupted. Upward, Downward and Horizontal Communication :- These types makes the
communication easy and clear. In downward channel, information is flown from
superior to subordinates and in upward communication, information is flown form
subordinates to superiors . In horizontal communication channel, thoughts and ideas of
employees are discussed at same level (Garmston and Wellman, 2016).
 Verbal and Non-Verbal communication – In oral communication, ideas and expressions
of employees are communicated through face to face interaction. In Jumeirah Carlton
Tower Hotel, both verbal and non verbal communication process is adopted because
while dealing with their clients they require formal communication but while dealing
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with other staff members they use written communication sometimes to discuss future
plans and procedures (Jolliffe, Ritter and Stevens, 2012).
Source: Communication process,2017
The various barriers to effective communication in organisation are:-
1. Organisational Barriers
2. Individual barriers
3. Semantic Barriers
4. Other Barriers
1.4 Organisational culture and change in Jumeirah Carlton Tower Hotel
Organisational culture deals with the manner in which the functions are performed in an
organisation. Every company is having different types of organisational culture as it is dependent
on the type of work which is performed in the company. It helps in increasing the profitability
and productivity of the employees. Culture only defined how the work is performed in an
organisation (Lengnick-Hall, Beck and Lengnick-Hall, 2011). The various organisational culture
that can be followed by Jumeirah Carlton Tower Hotel are as follows:-
 Power Culture – Those organisations which are adopting power culture are very quick in
responding to the events tat are happening near them but they are very much dependent
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Illustration 1: Communication process

on the people that are working in that company. They have a very strong control over the
resources that are available with them and it is also considered as their main power base.
They attract people by characterizing political and power oriented mindsets and those
who are willing to take risks (Malhotra, 2011).
 Role Culture - Organisation that are following this type of culture are covered with
various types of rules. Everyone ion the organisation knows their responsibilities and role
in company. People are having clearly delegated authority with a highly defined
structure. Jumeirah Carlton Tower Hotel is following this culture inside their hotel
because here all the position of people are clearly defined and managers are also assigned
their positions according to their respected role. Then all the staff perform their work
accordingly and thus it helps in conducting then activities of the organisation in a smooth
and efficient manner.
 Task Culture – here, the main is to get the job done by the employees. If Jumeirah
Carlton Tower Hotel will apply this task then they will have top bring together all the
appropriate resources and right people at the right time to complete the activities that has
been assigned to them. But Jumeirah Carlton Tower Hotel can not adopt this culture
because in hospitality sector there are various roles and services that needs to be assigned
to a particular person as well.
3.1 Leading and motivating team to achieve organisational goals
Performance of any organisation is depend upon how your employees are interacted
with employers. Motivated employees can increase the productivity of the organisation as it
serves as a crucial part of the company which results in providing higher rate of return to the
organisation. There are many ways in which employees can be motivated in order to achieve
overall objectives of the organisation which can be discussed as the follows :
1. Pay your people what they are worth : When you fix the salary of your employees make
sure that it justifies with work done by them and also check with other similar companies
and geographical areas (Müller and Turner, 2010). Most of the employees leave the
organisation just because other similar company is pays them higher amount of salary. In
order to achieve long term goal of the organisation it become important to retain your
employees as much as you can by paying them fairly for their work.
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2. Provide them pleasant place to work : work environment plays an important role in
motivating the employee, if the working condition of an organisation is clean and
stimulating, it automatically motivates employees (National Research Council, 2013).
3. Offer Opportunities for Self – Development : Providing opportunities to the employees
and make them to learn more skill leads to increase their efficiency and effectiveness
which ultimately helps in achieving organizational goals.
4. Set clear goals : Goals should be set according to the skills of the employees. Most of the
time is wasted because they don't know which work is on priority basis.
5. Don't Punish Failure : Human generally make mistakes but they are not bound to be
punish for every failure. Similarly, in organisation it is required not to punish the failure
of employees rather make them to learn from their mistakes which automatically
encourages them to work and try again.
3.2 Justifying managerial decisions in an organisation
Managerial decisions are made in order to achieve overall objectives of the organisation
by putting more emphasizes on active listening part because if you listen to your other team
members you will be able to get several ideas which helps you to grow in an organization. It is
also necessary to motivate your employees by providing them greater customer support and
involve them in the process of decision making and also tries to enhance their level of
satisfaction. For this concern, it is require to track the performance of all employees and monitor
them so as they can use the resources in most effective and efficient way. Proper performance
management system can be used in order to track the performance of employees on the basis of
work done by them, earned point, delay in project completion , generating leads etc. Also it
covers the aspect of Crisis, Non- Crisis and Opportunity Problems which help in overall
achievement of organisational objectives (Oliva and Gordon II, 2012).
M1
Jumeirah Carlton Tower Hotel managers has applied various management style theories
inside the hotel to make their management more effective. They have applied participative
management style because they think that onlyn this style can bring growth in the organisation.
They feel that it will make the work environment open and employees will be able to talk freely
with each other.
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M2
In order to manage the conference which is being held in Jumeirah Carlton Tower Hotel,
managers are using various tools and techniques which will make the work easy and
manageable. Managers should use theory X in hotel which will help them in boosting the morale
of workers .
D1
The conclusion that is derived from he applying the above mentioned management styles
at Jumeirah Carlton Tower Hotel are that the environment of company has become more open
and the employees are able to connect with the management very well.
TASK 2
2.1 Assessment of own management skill performance
In order to become a good manager, there are certain skills that are required to have in the
manager of the company. These management skills help them in achieving the tasks of the
organisation and also guiding the employees about their work . The various skills that needs to
be evaluated are:-
1. Problem solving skills:- In Jumeirah Carlton Tower Hotel , managers are required to
handle all the employees and their performance so there should be good communication
between the managers and the employees so that mangers are able to know the problems
that employees are facing in the organisation and solve them properly. They should have
the quality to find the best solution for the problems (Papke-Shields, Beise and Quan,
2010).
 Leadership skills – it is also one of the most important skill that should be necessarily
present inside the managers because this will help them in motivating and leading the
employees for performing the work inside the organisation. Managers of Jumeirah
Carlton Tower Hotel should possess this skill so that they are able to lead the staff in a
good manner. It will be very effective for them as it will help in increasing the
productivity.
 Communication Skills – It is well known that in hospitality sector good communication
is very necessary. Managers of Jumeirah Carlton Tower Hotel should have this skills so
that they are abler to deal with the clients in an effective manner.
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 Decision-making Skills – This is the most important skill that is required in a manager
because if they are having good decision-making skill then they can take effective
decisions for the company and solve different problems in company as well (Schleicher,
2012).
Skills Very
Rare (1)
Rare
(2)
Sometimes
(3)
Often
(4)
Always
(5)
Problem solving skills ✔
Leadership skills ✔
Communication Skills ✔
Decision-making Skills ✔
2.2 SWOT Analysis
Conducting a SWOT analysis is very essential for analysing personal ability and strength
for performing the tasks in the organisation and also helps in knowing where improvement is
required . SWOT analysis is conducted below:-
STRENGTHS WEAKNESSES
 Managers are having strong
management experience which will
help them in driving results an
promotions.
 They are very good in selling skills and
analytical abilities.
 They are very good in their
communication skills which will help
them in connect ting with other
employees of company and and kn ow
their problems .
 They have an ability to gain trust of
their employees and also coordinating
 The manager of Jumeirah Carlton
Tower Hotel must have the ability to
lead the organisation with confidence
and they should be confident while
taking decisions for the company.
 They should be dressed well so that
employees are also motivated from
them,
 lack o opriofessionalism will not be
tolerated in Jumeirah Carlton Tower
Hotel so managers should behave
professionally.
 Negative habits of manager can be a
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with them and motivating them to
perform work.
weakness for them in Jumeirah Carlton
Tower Hotel so managers should avoid
it.
OPPORTUNITIES THREATS
 Managers should know how to use all
the latest technologies that are effective
for Jumeirah Carlton Tower Hotel so
that there work is performed speedily.
 Whenever Jumeirah Carlton Tower
Hotel uses any new services then
suggestions of employees should be
necessarily taken and then change
should be done accordingly.
 Managers should try to analyse the
growth opportunities that are available
for them in market.
 There are so many strong competitors
that are available in market for
Jumeirah Carlton Tower Hotel which
can be a threat .
 Limited knowledge of technology can
create a threat for the manager of
company.
2.3 Priorities of objectives and targets to develop own potential
Setting priorities is one of the most important tasks for a manager in an organisation.
These only decide which work will be performed first by the company. While setting priorities,
managers must see that which work is more important and to be finished first and which work
can be performed later. While developing targets and objectives for the company and employees,
managers of Jumeirah Carlton Tower Hotel should focus on following things:-
1. They should assign deadline for completing a particular work of the company. This very
much required in companies because this helps in increasing the speed ogf employees for
completing the work on time. In this way, productivity of employees is increased as well
as work of company will also be completed on time. This will also help in creating
positive brand image of company in the minds of customers (Swayne, Duncan and
Ginter, 2012).
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2. Another important objective or target which can be set by managers is to do research
before taking decisions for the company. This will help them in increasing their
knowledge and enhance their skills .
3. Carrying out effective practices in Jumeirah Carlton Tower Hotel can also be one of the
most important target for the company. If good practices will prevail in hotel can more
and more customers will be attracted towards it as they will feel more confident. Some of
the practices are like customers should be greeted well and should be served according to
their demands (Watson, 2013).
Objectives Success criteria
(TARGET
DATE)
Actions Implementation Completed
Yes/No
Learn leadership
skills
02/12/17 Taking personal
development
classes
Implementing my
learning on my
team
YES
New
Technologies
01/01/18 Coaching from
experts
Using then new
technologies in
company
YES
Enhancing
management
skills
15/12/17 Through reading
books and
reviewing work
of other
managers.
Managing full
team
YES
M3
Managers of Jumeirah Carlton Tower Hotel has made career development plans which
will help them in improving their weaknesses and in gaining more strength. The development
needs that is included in planning are like Public Speaking skills and presentation skills. These
are few skills which is very important for the manager but they are not having them so these
needs to be gained.
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TASK 3 (Covered in PPT)
4.1 Assessing support of managerial and personal skill in career developments
4.2 Career and personal development needs,current performance to produce a personal
development plan
CONCLUSION
From the above report it can be concluded that an organisation can not run without
managers. They play a very crucial part in the organisation. They perform all the work which
will help in increasing productivity and efficiency of company. This report was based on how
managers of Jumeirah Carlton Tower Hotel are performing work inside the hotel. In this report,
various management styles that are used in the hotel and some leadership characteristics are
covered . The communication process of hotel and the management skill performance of hotel
managers will also be assessed. It has also covered a SWOT analysis and targets which needs to
be set to develop the potential of employees is covered. Motivating and leading employees and
justifying how own managerial skills will support in career development has also be covered.
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REFERENCES
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countries. Routledge.
Cuervo‐Cazurra, A., 2012. Extending theory by analyzing developing country multinational
companies: Solving the Goldilocks debate.Global Strategy Journal.2(3). pp.153-167.
Garmston, R.J. and Wellman, B.M., 2016.The adaptive school: A sourcebook for developing
collaborative groups. Rowman & Littlefield.
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web-based learning. Routledge.
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organizational resilience through strategic human resource management.Human
Resource Management Review. 21(3). pp.243-255.
Malhotra, N.K., 2011.Basic marketing research. Pearson Higher Ed.
Müller, R. and Turner, R., 2010. Leadership competency profiles of successful project
managers.International Journal of Project Management. 28(5). pp.437-448.
National Research Council, 2013.Education for life and work: Developing transferable
knowledge and skills in the 21st century. National Academies Press.
Oliva, P.F. and Gordon II, W.R., 2012.Developing the curriculum. Pearson Higher Ed.
Papke-Shields, K.E., Beise, C. and Quan, J., 2010. Do project managers practice what they
preach, and does it matter to project success?.International journal of project
management. 28(7). pp.650-662.
Schleicher, A., 2012.Preparing teachers and developing school leaders for the 21st century:
Lessons from around the world. OECD Publishing. 2, rue Andre Pascal, F-75775 Paris
Cedex 16, France.
Swayne, L.E., Duncan, W.J. and Ginter, P.M., 2012.Strategic management of health care
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Watson, T., 2013.The Personnel Managers (Routledge Revivals): A Study in the Sociology of
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