The Developing Manager - Assignment

The Developing Manager

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
1.1 Comparison of different management styles.........................................................................1
1.2 Leadership characteristics.....................................................................................................2
1.3 Communication process .......................................................................................................4
1.4 Organizational culture...........................................................................................................4
LO 2.................................................................................................................................................6
2.1 Management Skills Performance .........................................................................................6
2.2 Personal strengths, weaknesses, opportunities and threats...................................................7
2.3 Setting objectives and targets to develop potentials.............................................................7
LO 3.................................................................................................................................................8
3.1 Leading and motivating team for achieving the agreed goal or objective............................8
3.2 Justification of managerial decisions....................................................................................9
LO 4.................................................................................................................................................9
4.1 How can own managerial and personal skills can support career development...................9
4.2 Performance development plan...........................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Developing manager is a person which keeps the development team of the organization
on the track and also provides technical management support and process guidance on the
company's development activities (Bandow and Self, 2016.). Developing manager is a senior
manager in the organization with an aim to grow the business and to improve the performance of
the organization. Developing manager has to play an important role and have some important
duties and responsibilities in order to achieve short and long-term goals of an organization. In
this report three organizations are taken such as Hilton Hotels, Travel Lodge, Clayton Hotel
London and Frankie and Benny's restaurant. While PKF Hotelexperts is the consultation firm for
both the hotels like that of Hilton Hotels, Travel Lodge.
This report discuses about, principles and practices of management behaviour and
comparing the different management style and also discusses the leadership characteristics.
Present report also discusses about what are the potentials as a prospective manager and
assessing the management skills and analysing the strengths weaknesses, opportunities and
threats. This report also discusses about the managerial skills within the business as well as the
service context. This report also produces the reflective report and what is a career development
plan of developing manager by explaining the managerial and professional skills.
LO 1
1.1 Comparison of different management styles
Management style may be defined as a particular way of the managers to perform various
functions in an organization with a purpose of achieving the objectives (Anderson and Mehta,
2015). It highlights the ways of decision makings, their plan of organizing the work and ways of
exercising the authority within the organization. Management styles vary from organization to
organization and from person to person. Management style also differs between Hilton Hotels
and Travel Lodge which can be compared as follows:
Base Hilton Hotels Travel Lodge
Management
style
Managers of Hilton Hotels uses Autocratic
management style within the organization
i.e. entire management decisions are
controlled by the managers without
Mangers of Travel Lodge follows the
democratic management style within the
organization and managers involves the
employees within the decision making
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consulting subordinates. process of the organization.
Centralisatio
n of power
Centralization of the powers is stands under
one person i.e. under the manager of Hilton
Hotels.
In Travel lodge authority is distributed
among the group of members.
Focus Manager of Hilton Hotels focuses on the
completion of the tasks and gives more
emphasis on the successful completion of
the task without focusing on developing
relationships within the hotel (Sousa and
Rocha, 2019). Managers of Hilton Hotels
are task oriented.
Mangers of Travel Lodge are focusing
on improving the relationships between
the manager and subordinates by sharing
the powers with the members of the
group. Thus the managers of Travel
Lodge are relation oriented.
Behaviour Employees of Hilton Hotels cannot share
their opinions and cannot express their view
with the managers as decisions are taken by
the managers completely therefore the hotel
has high level of control.
Employees of Travel Lodge can express
their views, share their opinions with the
managers and can participate in decision
making their Travel Lodge has low level
of control within the hotel.
Concentratio
n
Manager of Hilton Hotels are mostly
concerned with the performance of the hotel
and tend to improve the performance of the
employees within the hotel (Agostino,
Arnaboldi and Azzone, 2017).
Managers of Travel Lodge are mostly
concerned about the people working in
the hotel and make least focus on the
performance of the hotel.
Orientation Managers of Hilton Hotels are achievement
oriented and Managers of Hilton Hotels are
achievement oriented and set challenging
goals and objectives for the employees in
the hotel.
Managers of Travel Lodge participate in
the goals and objectives to be achieved
and motivate employees for achieving
these goals and objectives.
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1.2 Leadership characteristics
Leadership is simply an art of motivating a group of people within the organization
towards achieving common goals and objectives of an organization (Kodama and et.al., 2016). It
is the activity by which a leader of an organization influences employees of an organization and
leads them towards achieving the goals (Yahaya and Ebrahim, 2016). Leadership involves
setting a clear goal or a vision and sharing of the common goal or a vision, providing the
information, methods and knowledge for achieving these goals or vision. Characteristics of
leadership of Hilton Hotels and Travel Lodge can be explained as follows:
Hilton Hotels: As the leaders of Hilton Hotels follows Autocratic leadership style so its
characteristics within the hotel can be explained as:
 Leaders take little or no input form the employees of Hilton Hotels.
 Leaders of Hilton Hotels have the entire control on the decision makings.
 Rules and regulations are important for the leaders of Hilton Hotels and leaders clearly
outline and communicate the rules and regulations to the employees.
 Leaders of Hilton Hotels do not the employees related to decisions and important tasks.
 Leaders are dedicated to the work methods and processes within the hotel
 Leaders do not encourage the creativity and innovations form the employees of the hotel.
 This leadership style results in the lack of trust in the hotel.
 Staff members of Hilton Hotels are forced to follow the directions given by leaders.
Travel Lodge: Leaders of Travel Lodge have adopted Democratic leadership style within the
hotel and its characteristics are as follows:
 Staff members of the hotel are encouraged in sharing ideas, opinions and also participate
in the decision makings.
 Leaders of Travel Lodge welcome creativity and innovations of the employees within the
hotel and leads to the creative environment.
 Leaders of Travel Lodge focuses on building the strong teams as leaders are supportive
and collaborate with the employees.
 This style improves the employee’s satisfaction within the hotel.
 Democratic leadership style leads to the communication failure and may also result in
incompletion of the tasks.
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 As the leaders of Travel Lodge involve employees in the decision making processes but
the employees may lack knowledge or expertise to contribute to decision makings.
1.3 Communication process
Communication process can be defined as the types of communication process in an
organization steps taken within the organization in order to communicate successfully.
Communication process of the organization plays an important role for the effectiveness of the
business. It involves sharing of the meaningful information within the organization with a
purpose of achieving the goals. There are various types of communication processes in but
Hilton Hotels follows downward communication and Travel Lodge follows horizontal
communication.
Hilton Hotels Downward communication: As per the leadership style within the Hilton Hotels,
it follows downward communication were the information and messages flows from higher level
to the lower of the organization. An effective downward communication can be important for the
success of the hotel. As the leaders of Hilton Hotels aim is to communicate goals, objectives,
plans, policies and procedure of the hotel to the employees and make the employees understand
their duties and responsibilities within the hotel.
Travel Lodge hotel
Horizontal communication: Travel Lodge has adopted democratic style of leadership so
it follows horizontal communication within the organization. In which the information and
message moves from both the levels of an organization (Anderson and Sun, 2017). As the
employees of the hotel have freedom of communication and the employees are permitted to
participate in decision making so horizontal communication process facilitates the democratic
leadership style and enhances the team work and job satisfaction of the employees in the hotel.
1.4 Organizational culture
Organizational culture may be defined as the values and behaviours which contribute to
the social and psychological environment of the business. Culture of the organization plays an
important role and has impact on the employees of an organization.
Organizational structure: Hilton Hotels has hierarchical organizational structure which
has different levels of authority with in the hotel and has vertical link in the chain of commands
while as Travel Lode has flat or horizontal organizational structure as it involves the employees
in the decision making process in order to maximize the efficiency of the hotel (Cooper, 2015).
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Organizational Culture: Hilton Hotels has bureaucratic organizational culture as the
hotel focuses on the standards channels and procedures in the process of information through
various functional areas of the hotel. While as Travel Lodge has adhocracy organizational culture
as it focuses on the flexibility, focuses on the employee relations and encourage individual
initiative.
Factors influencing change in organizational culture:
Hilton Hotels:
 Leadership style adopted by the leaders of the hotel
 hotels value, policies and procedures
 Nature of business
Travel Lodge
 Work environment of the hotel
 Type of leadership style within the hotel
 Management style for operating the business
 Employee innovation and creativity.
Types of changes which effect the organizational culture:
Demographic: Demographic factors which have the impact on the organizational culture of
Hilton Hotels are age, level of income, status etc (Kesting and et.al., 2016). However the
demographic factor which effects the culture of Travel Lodge is as educational level, gender,
occupation and marital status.
Economic: Various economic factors that have impact on the organizational culture of Hilton
Hotels are national and international tax rates, costs of staff, government policies (Amanchukwu,
Stanley and Ololube, 2015). Economic factors which influence the culture of Travel Lodge are
economic system, capital formation and government policies.
Legislative: Legislative factors that influence the organizational change in Hilton Hotels are that
it has to comply according to the hospitality law and labour laws which are the most important
concern of Hilton Hotels. However the legislative factor that influences the change in Travel
Lodge is health and safety laws, discrimination laws and labour and public security.
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LO 2
2.1 Management Skills Performance
I am working as Assistant manager in Clayton Crown Hotel which is a one of the brand
of Dalata Hotel Group but I am going to be a prospective manager of the hotel. Skills which
exists in me to be future manager can be listed as
Skills Very skilled Moderately Skilled In need of training
Management Skills
Communication Yes
Problem-solving Yes
Decision making yes
Motivating Yes
Delegation Yes
Planning Yes
Leadership Skills
Trustworthiness yes
Creative yes
Positive yes
Communication yes
Delegating yes
Responsibilities yes
Motivation yes
Feedback Yes
Technical Skill
Information
Technology
yes
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Mathematical Skills yes
Tools yes
Organizing and Planning Skills
Goal setting and
meeting goals
yes
Team management Yes yes
Project management yes
Decision-makings yes
Making Schedules yes
Delegation yes
2.2 Personal strengths, weaknesses, opportunities and threats
As, I am working as Assistant manager in Clayton Crown Hotel which is a one of the
brand of Dalata Hotel Group but I am going to be a prospective manager of the hotel. Skills
which exists in me to be future manager can be listed as My personal strengths, weaknesses,
opportunities and threats are as follows
Strengths: My strengths for being a prospective manager are that I have a good communication
skills, I have high motivation power I can motivate the employees towards the achievement of
the tasks. I am also trustworthy person, I am creative, I have the knowledge of information
technology and can manage the team which works under me. Also I am qualified in working as
assistant manager in the hotel which is a strength for me. These strengths have increased my
performance as an Assistant manager in Clayton Hotel and these strengths will help in meeting
my objectives.
Weaknesses: Some weaknesses that exists in me which needs to be commerce by me to become
a manager of the hotel are that I am facing certain problems in decision makings and I am
feeling confident about the decisions taken by me. I have to face problems related to delegating
the authorities and responsibilities among the team members and also I lack mathematical skills
which need to be rectified in the future.
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Opportunities: I have an opportunity to become a future manager of Clayton Crown Hotel so I
have to overcome my weaknesses with in a period of a time so I won't miss an opportunity to
became a manager of the hotel. Other opportunities for me is to overcome my weaknesses and
and improve skills and knowledge in me which is required for becoming a effective and efficient
manager so that I can perform my duties and responsibilities as a manager within the hotel.
Threats: There are various threats which acts as hindrances for me in becoming a prospective
manager of Clayton Crown Hotel, threats like there are other candidates in the hotel which are
eligible and are competing to become a prospective manager of the hotel which are proving to be
threats for me. Lack of time to get prepared and busy schedule in the hotel is also proving threat
for me to become a prospective manager.
2.3 Setting objectives and targets to develop potentials
Aim: To improve my skills for becoming a Manager
Smart Objectives:
 S- Specific: To improve my skills which I lack i.e. Decision-making skills, Delegation of
Authority skills and Mathematical Skills.
 M- Measurable: It can be measured on the basis of previous performance as an Assistant
Manager and the goal is attainable as I posses the skills and knowledge for becoming a
manager of the hotel.
 A-Attainable: A goal of improving my skills is attainable because as I am developing a
performance development plan for the future.
 R-Realistic: Goal of improving my skills is realistic for me as I am working continuously
towards it with the help performance development plan.
 T-Time based: I have a time of 1 year to get prepared for becoming a manager, and to
improve my skills which is enough time for me to overcome my weaknesses and grab the
opportunities and minimize the threats of becoming a prospective manager of Clayton
Crown Hotel.
LO 3
I am going to lead a new restaurant of Frankie and Benny's restaurant brand in Stratford,
London. I have to lead and motivate my team in order to achieve an agreed goal and objectives
of new Frank and Benny's restaurant. Also what would be my managerial decision to support the
agreed goals or objectives.
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Goal/ Objective: To become number one restaurant in Stratford, London
3.1 Leading and motivating team for achieving the agreed goal or objective
In order to lead and motivate my team towards agreed goal or objective I can use
different leadership styles which will help me to lead my team in an effective way. As we have
to work as team and support each other in different circumstances so the best leadership style
would be Democratic leadership style. I will encourage my team members to share their
thoughts, ideas and views which can lead to better ideas or more effective solution. They will
also feel that they are involved and committed to achieve the common goal of a the restaurant.
This will also result in team building as each team member will be engaged towards achieving a
common goal thus it will promote teamwork and collaboration. I will take free ideas from my
team mates and seek opinions from the individuals if any problem is faced during achieving the
goal of restaurant. This will result is building trust and respect within the restaurant and
employees will feel comfortable within the restaurant which help me to lead them easily.
In order to motivate a team I will use different ways to motivate them towards achieving
common goal. I will use effective ways of communication will keep them motivate at different
levels. I will offer my team an opportunities of self development which is the best way to keep
them motivated. I will pay my team what they are worth of and I will be consistent in paying
salaries to them. I will develop pleasant workplace with in the restaurant and foster happiness
which is also a best way keep them motivated and engaged in achieving a common goal. I will
keep on communicating with my staff members on regular basis which will help me in
organising my team easily and also I will support them when ever they are faced by problems. I
will also create healthy competition and for this purpose I will use reward system due which
team members will contribute their efforts towards the set goal.
So these are the ways I can lead and motivate a team towards achieving a agreed goal.
3.2 Justification of managerial decisions
I will use Democratic leadership style within the restaurant because Democratic
leadership style is also known as participative leadership style in which group or members of the
restaurants can participate in decision-makings (What is democratic Leadership?, 2018.). So
democratic leadership style is the best style to be adopted through which can lead and motivate
my team towards agreed goal. This leadership style can lead to most creative environment within
restaurant and we can come up with best ideas to achieve a common goal. By adopting a
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democratic leadership style we will be to provide effective solutions to the complex problems
faced during achieving a goal. By adopting a democratic leadership style team members will also
feel more involved and engaged towards the goals and will make them to care about the end
results. Making a effective communication within the restaurant will help in managing the basic
functions of the management such as planning, organising, motivating and controlling of the
staff members within the restaurant. Effective communication can foster good working
relationships and good working conditions which will motivate the employees and will also
improve their morale an efficiency towards achieving a agreed goal.
LO 4
4.1 How can own managerial and personal skills can support career development
My own managerial and personal skills can support me in career development because
these skills are important for performing any kind of a job successfully. These skills are
important for all levels of career development. My managerial and personal skills includes
leadership, problem solving, goal setting, team management, good communication skills, self
motivation and ability to work under pressure etc. All of these skills will help me to take up new
tasks and challenges in future which are important for career development. With the help of these
skills I can take responsibilities in future and recognise the impact of actions through out my
career development process. In my career I will be able to communicate effectively with others
and motivate and manage them which is important for career development. So with the help of
these skills I will can pursue my future goals easily and will help in different aspects of my
career development process. With the help of managerial and my personal skills I can face the
challenges in the future and also I will be able to minimise these challenges which can help in
my career development. Having a managerial skills can help me to become a good manager and
my personal skill can help in contributing towards development of a career in the future. There
may be many situations where my managerial and personal skills can help in facing the
challenges and maximising the opportunities that will result in the career development.
Recommendations
 I have to keep myself updated with the skills and knowledge which is needed in my
career.
 I should try to overcome my weaknesses and make use of my strengths and maximise the
opportunities in the future which will help me in my career development.
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 I should try to improve my managerial skills which are essential for my growth and
career development.
4.2 Performance development plan
I am working as Assistant manger in Thomas Cook airline company.
Current Future
Leadership skills Decision-making
Problem-solving Conflict resolution
Team management Time management
Communication skills Responsibilities
Self motivation Goal setting
Ability work under pressure Adaptability
Requirements: In order to become the manager of the hotel, I need to develop my skills which I
lack but are essential for my career development and for this purpose I have developed a career
development plan which is mentioned below:
Career Development Plan
Goals Activity Strategy for Time frame
Sort-term Decision-making.
Conflict resolution.
Responsibilities.
I will take up the
complex tasks in
future in order to
improve my decision-
making skills. Also try
to provide solutions to
the conflicts with my
full responsibility.
6 to 12 months.
Medium-term Goal setting.
Time management.
Adaptability.
I will setup a goal for
future and try to
achieve it within a set
period of time and try
18 to 20 months
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to adapt to different
situations faced during
achievement of a goal.
Long-term To become Manager
of Thomas Cook
To improve all of my
managerial skills.
36 to 40 months.
Professional Development Plan
Areas Activities Measurement Date
Decision-making
skills
To improve my
Decision-making skills
I should try to take the
decisions on my own
and whenever problem
is faced I should
consult my superiors
which will provide me
guidance. It can be
measured how will I
am able to take the
decisions which will
benefit the hotel.
6 months
Mathematical skills To improve my
mathematical skills
I should start focusing
on my mathematical
skills and try to
improve them and it
can be measured by
providing exact
solutions to the
mathematical
problems.
8 months
Delegation of
authorities skills.
To improve my
delegation of authority
It can be measured by,
how well I am able to
10 months
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skills delegate the authorities
to the employees an
hotel which can prove
beneficial for the
hotel.
CONCLUSION
This report concludes that developing manager is an Important person with in an
organisation and has to perform various activities within an organisation. It can also be
concluded form the report that there are different management style which can be adopted by a
manager and also there are different leadership characteristics to be possessed by a developing
manager in order to lead an organisation. This report also make an analysis of personal,
strengths, weaknesses, opportunities and threats and how to sett targets and objectives to become
a manager in a hotel. This reports also concludes that how to lead and motivate a team members
in order to achieve a common agreed goal. It can also be concluded that it is important for an
individual to develop a career development plan in order to achieve career goals in future.
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