The Developing Manager: Assignment Solution
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Added on 2020-12-09
The Developing Manager: Assignment Solution
Added on 2020-12-09
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THE DEVELOPINGMANAGER
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Comparison of different management styles within Hilton and Marriott hotels..............11.2 Characteristics of leadership within Marriott and Hilton hotel .......................................41.3 Communication processes used in Hilton and Marriott Hotel.........................................51.4 Organisational culture and change in Marriott and Hilton hotels ...................................7TASK 2............................................................................................................................................8Job advertisement and Job description...................................................................................82.1 Skill Audit......................................................................................................................102.2 SWOT Analysis..............................................................................................................102.3 Personal Development Plan............................................................................................11TASK 3 .........................................................................................................................................133.1 Ways in which a team can be lead and motivated to achieve goals and objectives.......133.2 Justification of the above mentioned managerial decisions...........................................14TASK 4..........................................................................................................................................154.1 In what ways my own management and personal development skills can support careerdevelopment.........................................................................................................................154.2 Review of the personal and career development needs, current performance and the futureneeds to produce a development plan...................................................................................16CONCLUSION..............................................................................................................................17REFERENCES..............................................................................................................................18
INTRODUCTIONIt is essential for an organisation to have a good management in order to achieve itsorganisation goals and objectives successfully. The topic of the report revolves around thedeveloping manager. The below report showcases the importance of management and howeffectively it is being done within the context of Hilton and Marriott hotels. The report comparesdifferent management styles within these two organisations in which it discusses their leadershipcharacteristics, evaluate communication processes and analyse organisational culture andchange. Later, the report analyses personal strengths, weaknesses, opportunities and threats of anAssistant Manager of Clayton Crown Hotel London. In which as working as an AssistantManager the report sets and prioritises targets and objectives in developing his own potential as aprospective manager. The justification of managerial decisions are made in order to supportachievements of agreed goals and objectives and recommendations for improvement of a newrestaurant has been made (Hunt and Weintraub, 2016). At last, the report tends to explain the managerial and personal skills to support careerdevelopment. The review of career and personal development needs, current performance andfuture needs to produce a development plans has been made in report. The report will evaluate anumber of roles and responsibilities of a manager andthe importance of managers within theorganisational environment. TASK 11.1 Comparison of different management styles within Hilton and Marriott hotelsBelow compared are different management styles used in Hilton and Marriott hotels: Marriott HotelHilton HotelMarriott Hotel uses Autocratic managerialstyle in which the decisions are madeunilaterally by the managers of theorganisation. This management technique isknown to lead towards faster decision-makingwhere only a single person's preference areconsidered. The autocratic management stylesis best to be used in the time of crisis whenHilton Hotel makes uses of Consultativemanagement style which allows for morediscussion than an autocratic style. Theconsultative style is dictatorial. In thismanagerial style the leader tends to consult his/her employees but the final decision is made byhimself. The style helps the organisation togain loyalty from its employees in its process1
there is a limited time. of decision making. Another style of management used by Marriotthotel is Persuasive, in which a leader tends tomaintain the control of final decision making.The leader makes the choices based on thepersuasion of its subordinates. Here, theemployees convinces their managers about thebenefits of a decision and he tends to make thefinal decision. The persuasive style only worksbest when the employees provides necessaryinput and trust the made decisions (Smith,2014).Hilton uses democratic style of management.In this style of management, the managers ofthe hotel offers it employees the opportunitiesto get engaged into the process of decisionmaking. All the decisions are agreed by themajority. The communication tends to travel onboth top-to-bottom or bottom-to-top within thehotel's employees and leaders. The style hassaid to slow down the process of decisionmaking and to be inefficient at times. Marriott hotels uses laissez-faire style ofmanagement. This style is opposite of theautocratic style of management. The laissez-faire allows the employees of the organisationto make the majority of the decisions. Theemployees are provided with guidance fromthe management when needed. In thismanagement style, the manager is consideredas a mentor than a leader. The laissez-fairestyle is used in the environment where risksand risks taking is encouraged. It has beenobserved that this style of leadership makes ishard for the organisation to make its decisions. Another style of management used by Hilton isManagement by Walking around (MBWA)style of management. The techniques revolvearound listening. The managers of the hoteltends to gather information by listening to thethoughts of their stakeholders working withinthe organisation. While using this style ofmanagement the managers are said to becounsellors but not directors. The madedecision get respected and received by all theorganisational employees and stakeholders.The style tends to create problems when theorganisations employees do not support themanagement (Dixon, 2017).2
(Source: 3 basic types management styles, 2018)1.2 Characteristics of leadership within Marriott and Hilton hotel The characteristics of leadership used within Marriott and Hilton hotels are exploredbelow: LEADERSHIP CHARACTERISTICS WITHIN MARRIOTT HOTELEmpathy:Empathy is one of the first characteristic used by the Marriott hotel leadershipin order to understand its employees effectively. Empathy ensures the fair treatment isbeing done within the each and every employee of the hotel and makes sure that theirneeds and demands are being understood in a well manner. Empathy makes theleadership effective in decision making as from empathy the leader would be able tounderstand the needs and demands of its organisation and would also allow him tounderstand in what ways he can take it further (Renz, 2016). 3Illustration 1: Types of management styles
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