Hospitality Business Toolkit

This project provides a comprehensive toolkit for students studying hospitality management. It covers key areas such as financial accounting, human resource management, legal and ethical considerations, and communication strategies. The toolkit includes practical examples and case studies to illustrate the concepts discussed. Desklib provides past papers and solved assignments for students.

The Hospitality
Business Toolkit

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 .........................................................................................................................................1
1 . Ledger Accounts & Trial balance...........................................................................................1
2 KPI for Restaurants ..................................................................................................................3
TASK 2 ...........................................................................................................................................4
1. Stages of the HR life cycle.......................................................................................................4
2. Performance management plan ..............................................................................................6
TASK 3............................................................................................................................................6
1. Identification of specific legislations.......................................................................................6
2. Company, employment & contract law has potential impact on business..............................7
TASK 4............................................................................................................................................8
1. Interrelation among different functions...................................................................................8
2. Communication, ordination & monitoring..............................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Hospitality is defined as the connection among a guest & host in order to deliver the
quality services which is helpful to fulfil the desires of consumers. Hospitality industry is
responsible to provide effective services in order to satisfy the demand of people. In this report
Carnival Corporation & PLC has been selected which is a British- American cruise operator. To
better understand this concept, there are following topics are covered such as: trial balance and
ledgers, recommendations and key performance indicators for restaurants, human resource life
cycle for talent management, performance management plan for negative behaviour and staffs
retention and legal and ethical considerations. Apart from this, it also discuss about interactions
of distinct functional roles and to analyse communication, coordination & monitoring methods in
the food ans beverage department.
TASK 1
1 . Ledger Accounts & Trial balance
Purchase A/C
Date Particular Amount Date Particular Amount
01/02/19 To Kate's Kitchen 5001 28th Feb By balance c/d 34553
01/02/19 To Harry 29552
Total 34553 Total 34553
Kate's Kitchen A/C
Date Particular Amount Date Particular Amount
06/02/19 To Bank 5001 06/02/19 By purchase 5001
Total 5001 Total 5001
Harry's A/C
Date Particular Amount Date Particular Amount
14/02/19 To Meganne 2008 01st Feb By purchase 29552
17/02/19 To Bank 29552 28th Feb By balance c/d 2008
1

Total 31560 Total 31560
Bank A/C
Date Particular Amount Date Particular Amount
06/02/19 By Kate's Kitchen 5001
28/02/19 To balance b/d 34553 17/02/19 By Harry 29552
Total 34553 Total 34553
Beverage A/C
Date Particular Amount Date Particular Amount
03/02/19 To sale 11203 28/02/19 By balance c/d 42493
10/02/19 To sale 8966
22/02/19 To sale 10614
17/02/19 To sale 11710
Total 42493 Total 42493
Sales A/C
Date Particular Amount Date Particular Amount
03/02/19 By Beverage 11203
03/02/19 By Food 1824
10/03/19 By Beverage 8996
10/03/19 By Food 1687
17/03/19 By Food 1611
17/03/19 By Beverage 11710
28th Feb To balance b/d 49360 22/02/19 By Beverage 10614
22/02/19 By Food 1715
Total 49360 Total 49360
2

2 KPI for Restaurants
KPI: Key performance indicators are those which provide help to analyse the
performance the workers so that company can know how they are performing and contributing to
the growth of organisation. As an instance, Carnival Corporation PLC is from United Kingdom
and emphasis to maximize consumers by providing quality products (Pirani and Arafat, 2014).
On the basis of revenue, cost & sales the performance of corporation can be analysed. To
enhanced the performance, manager can motivates the workers by providing rewards so that they
put maximum efforts to accomplish the task as per the requirement. It is require to monitor the
activities of employees so that they can perform according to the requirement of organisation and
3

contribute maximum in the growth of company. In KPI there are two performance indicators
such as:
Principle for monitoring and measuring financial performance
Monitoring: Its a continuous process of detail collecting & analysis of an information
about the programme and comparing actual against the planned which results into order to judge
how well intervention has been implemented. It uses data generated by the programme itself
along with making it compared to the others. Its one of the necessary KPI factor to measures an
actual capacities of the Carnival Corporation PLC to develops its financial capabilities or the
ability on the higher basis. An existence of the monitoring system is crucially essential for the
evaluation of the KPI.
Evaluation: Its a process that systematically and objectively assess all the elements of the
programme to determine its overall worth or significance. The major objectives of an evaluation
stage is to provide all kind of necessary information to decision maker to act effectively. More,
there are two types of evaluation such as performance & impact evaluation. On on side,
performance evaluation deals with overall performance of the Carnival Corporation PLC and is
helpful to determine actual performances. Its necessary to develops KPI to measures activities or
effectively.
Quantitative: With the help of this indicator company can measure the performance of
its workers in numbers. To analyse the performance of employees quantitative variables can be
use. This method is useful to know that how many number of employees are able to perform
better so that needs of consumers can be satisfy. To enhance the performance of employees
organisation can conduct the training programme so that their skills, knowledge and abilities can
be develop. It is important for the management of Carnival Corporation & PLC that it monitor
the activities of workers so that organisation can know how the employees are performing and on
the basis of it rating can be given which starts from one and end to five. Those staffs are able to
work as per the necessity of corporation than they are awarded by the management for their
better work (Nayak and Taylor, 2018).
Qualitative: In this method company analyse the performance of its employees on the
basis of its work that they are doing quality work as per the expectations. As management of
Carnival Corporation & PLC is emphasis to bring out best from its workers. So that they can
satisfy the needs of consumers by providing quality products and services. It is important for the
4

management of company to evaluate the performance and also guide them so that they put
maximum efforts to achieve the targets and goals of company. If a staff does not able to perform
as per the expectation of organisation than it is required for the management to provide training
to the employees so that they can work effectively by improving its performance.
Recommendations: For the organisation it is important that to measure the performance
of its workers so that it can know who is performing well and those who are not doing well than
management is responsible to conduct the training secession. So that skills can be develop and to
motivates the employees company have to give monetary and non monetary benefits so that
staffs feel motivated and perform well (Schwager and Kaltenegger, 2016).
TASK 2
1. Stages of the HR life cycle
To select most suitable employees Carnival Corporation & PLC can use HR life cycle
which have different stages.
In strategic talent management importance of HR life cycle
5

There are mainly five stages of HR life cycle which are helpful to manage and control the
employees and it includes recruitment, encouragement, education, evaluation & celebration. It is
helpful for Carnival Corporation & PLC to growth its business. The HR life cycle is important
because of the following reasons such as:
Employees motivation to attain goals: It is important for an organisation to encourage
its employees so that they can perform better to accomplish the objectives of company. As HR
manager of Carnival Corporation & PLC can motivates their workers so that they put maximum
efforts to perform as per the specific need of organisation (Legrand and Sloan, 2013).
Retain top talent: To retain the top talent is important for an organisation so that they
contribute in the growth of company. As management of Carnival Corporation & PLC can
provide incentives and promotional opportunities in order to retain talented and skilful
employees which provide help the company to achieve its targets.
Increase employees performance: To increase the performance the workers HR life
cycle is important. By following this, Carnival Corporation & PLC can provide training to its
employees so that they can perform as per the need of specific of company.
Importance of staff retention
This is essential for organisation to retain employee's for longer period because hiring is a
time consuming and complex process. Carnival corporation & plc is operating their business's at
global level. So if existing employee's is retain for longer period then this is easy for them to
complete their work easily in organisation. Organisation is facing difficulties in completion of
their work because of high employee turnover therefore they focuses on retain staff for longer
period. This governs new employee's need to adjust with others. Moreover employee's who
contributed long time in organisation are in position to complete to understand organisational
work effectively. Moreover, process of the HR life cycle is mainly focused onto develop actions
plan or strategies to rise staff retention for the longer duration.
2. Performance management plan
Performance management plan is helpful to make the strategies and plan to manage and
control the activities which are performed by the workers. It emphasis to improve the
performance of employees so that they put maximum efforts to achieve the goals of company. As
there are different types of conflicts which can arises in the organisation and they are related to
6

the performance of workers. It can be the reason of higher turnover of employees in the
corporation. So it is the responsibility of management to develop an effective management plan
which is helpful for the growth of organisation (Jackson, 2013).
Performance management plan helps an organisation to complete their work by motivating
employee's for longer term period. Like employee's are completing their work with low
efficiency therefore it is important for them to adopt essential changes for completing their roles
with more productivity.
Script one:
This method does not used by the manager while communication:
Manager: Look Mr. you don't know how to behave with consumers.
Staff: Sir, due to the hesitation I can not communicate properly with consumers.
Manager: if you don't change your attitude and behaviour than you get fired.
Staff: Sorry, sir I will take care next time.
Second Script:
The manager is require to talk like this:
Manager: You have to work on your communication skill so that you can effectively
communicate with consumers.
Staff: Sir due to the sales pressure my way of communication style has changed
Manager: I know, you have potential to improve your communication skill and I have
believe on you that you can do it.
Staff: I assure you sir that within 3 months I will improve communication skill and satisfy the
needs of consumers.
TASK 3
1. Identification of specific legislations
In the hospitality industry there are different laws which are required to be follow such
as:
Employment act, 2002: This specific act suggest that management of company can not
make differentiation on the basis of employment opportunities. It is the responsibility of Carnival
Corporation & PLC that it have follow the employment act in order to protect the interest of
consumers. It includes maternal, pay and adoption leaves. It also enhance the goodwill of
7

company that it is following the laws. Example- With employment act carnival corporation
provides rights to its employee's to ensure their stability for longer period.
Equality act, 2010: This act states that it is the duty of company to provide same
opportunities to the workers so that they feel positive and comfortable. As HR manager of
Carnival Corporation is responsible that there should be no discrimination on the basis of gender
and equal salary have to pay to male and female workers. As a result workers will satisfy with
the management of company and put their maximum efforts to achieve the goals of company.
Like large number of workforce is engage in organisation to complete their work within
minimum time period as they operate operations at global level. To overcome from this they
provides rights irrespective of employee's gender and background by executing equality act in
organisation.
Health & safety regulation, 1981: To protect the health of employees is important for
the organisation. As Carnival Corporation provide safe and healthy working environment to the
workers so that their health does not get affected. For the safety purpose, it provide those tool
and equipments which are safe and also provide training to the workers so that they know how to
operate the machinery and other equipments. Example- Health and fit employee's is able to
complete their work with more efficiency. While unhealthy employee's is not able to perform
their operations with more productivity.
Human right act, 1981: This act states that management have to follow the human right
act and provide freedom to the workers that they can share their ideas and views. It is helpful for
the management of Carnival Corporation to get innovative ideas and suggestions which are
helpful to grow the business of company (Doherty and Richards, 2015).
The above discussed specific legislation is mainly deals with developing scope for long
term effective or sustainability of the business firms. Equality and employment act is mainly
initiated to rise performances of the person to grow long term. Using equality act, co-ordination
and co-operation is highly expected along with ensuring trust and faith among the people. Lastly,
human right act, 1981 is necessary to maintain support to employee while performing its tasks or
activities in an effective manner.
2. Company, employment & contract law has potential impact on business
In order to survive in the industry, it is important for an organisation to follow the
different rules, regulations which are associated to it. By following the employment law, there
8

are equal employment opportunities can be provided by the company to the workers as a result
they feel positive and put their maximum efforts to achieve the goals of organisation and as a
result business will grow and get success. Contract law is require to be follow by Carnival
Corporation so that operations can be perform effectively as organisation makes the contract
with suppliers who provide raw material which is helpful to prepare food. As per the contract it
pay certain amount of money to the supplier. As a result supplier will continue supply its
products to the hotel and its business does not get affected.
The British Law, 2009 says that age, name, experience and background have to be
appropriate so that effective decisions can be taken for the growth of corporation. If laws does
not properly followed than fines and penalties will be impose by the government authorities. If
Carnival Corporation will comply the regulations and compliances than work can be does
effectively as its regular business operations does not get affected and reputation can also
increase which support the growth of corporation (Dalpiaz and Phillips, 2014).
TASK 4
1. Interrelation among different functions
Organisational structure of Theme Park:
Organisational Structure of Carnival Corporation
9

10

Organisational Structure of Hospital:
In the hospitality industry there are various types of business have performed which
involves: theme parks, bars, hotels, restaurants and tourist agencies. All types of businesses have
its own structure and departments which have different functions and they are interlinked to each
other. In the theme park, manager takes the decisions related to the business. Where as in
Carnival Corporation the management takes the important decisions related to all interlinked
departments and functions and pass the instructions to the manager so that work can be
effectively and organisation can achieve its targets. In type type of organisation vertical structure
has been followed in which chain of command is followed from top to bottom (Chen and Law,
2012).
2. Communication, ordination & monitoring
There are various types of methods which are followed in Carnival Corporation such as:
E-mail: It is helpful to communicate the information between two or more persons in the
organisation. The management of Carnival Corporation can use e-mail to communicate the data
and information with in and outside the organisation which is helpful to communicate the data
and information to employees.
11

Infographic: To present the data in graphical way this method can be used by the
organisation so that it can communicate its thoughts, ideas and information to a large group of
people. As Carnival Corporation can use this as a promotional tool so that more number of
persons can aware about the organisation and which is helpful to maximize the sales of company.
One to one meeting: Company arrange one to one meeting so that it can communicate
relevant information to the employee which can be related to their performance and for the
development of business. As the manager of Carnival Corporation monitor the activities of its
workers and if a person does not performing as per the requirement than one to one meeting has
conducted so that it can motivate and guide the employees so that they can perform by fulfilling
the objectives of company.
Importance to methods to achieve targets
For an organisation, it is required to use differnt ways of communication tools so that
relevant information and message can be communicate to the staffs. Effective communication is
helpful to maximize coordination and bring efficiency which is beneficial to achieve to targts of
organisation. To achieve the golas it is important to monoitor the performace of employees so
that corporsartion can provide tarining if the person is not performing as per the requirement. So
to fulfil the targets it is essential to perform as per the necessity (Barron and Fyall, 2014).
CONCLUSION
As per the above report, it has been concluded that to fulfil the desires of persons is
essential for the hospitality industry. To find out the errors in financial records trial balance and
ledger is helpful. The HR life cycle is helpful to improve the performance of employees. There
are various departments and they perform different functions which are interlinked with each
other so that goals can be accomplish. Regulations and laws are needed to be follow by the
corporation so that business can survive effectively and its operations does not get hamper. To
communicate the information is required by using different tools so that all employees can
perform as per the need of company.
12

REFERENCES
Books and Journals
Barron, P., Leask, A. and Fyall, A., 2014. Engaging the multi-generational workforce in tourism
and hospitality. Tourism Review.69(4). pp.245-263.
Chen, R. X., Cheung, C. and Law, R., 2012. A review of the literature on culture in hotel
management research: what is the future?. International Journal of Hospitality
Management.31(1). pp.52-65.
Dalpiaz, E., Tracey, P. and Phillips, N., 2014. Succession narratives in family business: The case
of Alessi. Entrepreneurship Theory and Practice.38(6). pp.1375-1394.
Doherty, B., Meehan, J. and Richards, A., 2015. The business case and barriers for responsible
management education in business schools. Journal of Management
Development.34(1). pp.34-60.
Jackson, D., 2013. Student perceptions of the importance of employability skill provision in
business undergraduate programs. Journal of Education for Business.88(5).pp.271-279.
Legrand, W., Chen, J. S. and Sloan, P., 2013. Sustainability in the Hospitality Industry 2nd Ed:
Principles of Sustainable Operations. Routledge.
Mejia, C. and Torres, E. N., 2018. Implementation and normalization process of asynchronous
video interviewing practices in the hospitality industry. International Journal of
Contemporary Hospitality Management.30(2). pp.685-701.
Nayak, R. and Taylor, J. Z., 2018. Food safety culture–the food inspectors’ perspective.
Worldwide Hospitality and Tourism Themes.10(3). pp.376-381.
Pirani, S. I. and Arafat, H. A., 2014. Solid waste management in the hospitality industry: A
review. Journal of environmental management.146. pp.320-336.
Schwager, P., Decker, N. and Kaltenegger, I., 2016. Exploring green chemistry, sustainable
chemistry and innovative business models such as chemical leasing in the context of
international policy discussions. Current Opinion in Green and Sustainable
Chemistry.1. pp.18-21.
Singh, R., 2015. Empirical examination of the impact of total quality services on hospitality
industry business. Journal of Quality Assurance in Hospitality & Tourism.16(4).
pp.389-413.
13