Impact Of Leadership On Employee Engagement In Banking Sector- A Case Study On First Bank Of Nigeria

Impact Of Leadership On
Employee Engagement In
Banking Sector- A Case Study
On First Bank Of Nigeria.

Table of Contents
INTRODUCTION...........................................................................................................................1
Background .................................................................................................................................1
Aims- ...........................................................................................................................................2
Objectives....................................................................................................................................2
Rationale .....................................................................................................................................3
Significance .................................................................................................................................4
REFERENCES .............................................................................................................................5

INTRODUCTION
Background
Leadership is an art of motivating a person or a group of persons so that they act in
accordance with the common goals & objectives. Leadership is the ability of an individual to
inspire other individuals. It includes making tough decisions, creating a vision, establishing
objectives and guiding other individuals and providing knowledge to achieve those goals and
objectives. A leader possess characteristics such as self-confidence, management skills, strong
communication, innovative thinking, willingness to take risks and openness to change.
Leadership implies belief. Leaders have the potential to influence the behaviour of other
individual (.Stephens and Carmeli, 2017). Employee Engagement is considered to be a mutual
effort of employee and the organization towards maintaining a professional and healthy relation.
A fully engaged employee is said to be the one who is enthusiastic about their work and thus take
positive actions to enhance organization reputation.
Employee engagement is considered as an emotional attachment that employees have towards
their workplace, colleagues, position, job role. High Employee engagement leads to high
performance as engaged employees are tended to be more satisfied as compare to the employees
who are less engaged. Employee Engagement refers to the extent which employee commits to
accomplish the work according to the vision , mission and objectives of the company. Engaging
with employees is an strong retention strategy that must be use by all organizations.
Leadership and their different styles play a significant role that impacts the employee's
performance. Role of leader is very essential to keep the workers engaged. Leadership plays a
crucial role in the sustainable growth & development of a company (Singh, S.K. And et.al 2016).
An effective leader helps organization by communicating the strategic vision and direct
employees towards accomplishing these objectives. Leaders impact employee engagement as the
leaders care about the relationship of employee and the organization as well as the well-being of
workers. The leaders invest their time in understanding and knowing each and every individual
both personally and professionally. Successful leaders show employees that are valued at the
work place and empower the worker to succeed, this can be done by a simple gesture of
recognition and appreciating them for their contribution. There are three types of leadership
styles; autocratic, laissez-faire and democratic. Autocratic leadership style focuses on strict
control and centralized decision-making that means there is less employee engagement and less
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motivation & satisfaction in employees regarding the decisions made by leaders, democratic
leaders accept the participation of group and majority in decision-making this means that
employees are fully engaged in the activities of the business they feel motivated and seek
themselves as a part of organization and laissez-faire style of leadership gives no authority to
employees, full control is with followers (Sousa and van Dierendonck, 2017). The action of
leaders impact employees engagement in the organization. Positive actions like providing
employees the power to take their own decisions will create a sense of responsibility and
motivation in the employees. And on the other hand negative actions like keeping the employees
away from participating in the business activities and simply giving orders will lower their
morale and motivation. An efficient leader must take feedbacks from the employees and make
efforts to modify. There are two attributes of leadership; first "Concern for people" reflects the
stage to which leaders take care of their team members desire, area of personal development and
second is "Concern for Production" refers to the level of how leaders motivate employee to
enhance organization productivity and the ways in which they can achieve goals to the best
extent (Shanafelt and Noseworthy, 2017). It is also said that rather than applying same leadership
style , a successful leader must keep changing the leadership style that is suitable for the task &
that is according to the maturity of the followers.
First Bank Of Nigeria Limited is the largest financial service organization in Nigeria. It
has more than 10 million customer's accounts and over 750 branches that provides a wide range
of corporate and retail financial services. The bank also has international presence via it's
subsidiaries that are FBN Bank Limited in London and Paris etc. The bank was established in
1894. The Bank built strong relationship with its customer's and focuses on strong liquidity,
leadership, risk management and good corporate governance.
Aims-
To study the impact of leadership on employee engagement in banking sector- A case study on
first bank of Nigeria.
Objectives.
To highlight and measure the antecedents of employee engagement in the first bank of Nigeria.
To study the predictors of employee engagement.
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