Operation Management Issues at Imperial Hotel

THE IMPERIAL HOTEL

Table of Contents
INTRODUCTION.................................................................................................................................3
Task.......................................................................................................................................................3
Analysing the problem.......................................................................................................................3
3 Point Plan.......................................................................................................................................6
Management and operation theories..................................................................................................7
CONCLUSION.....................................................................................................................................8
REFERENCES......................................................................................................................................9

INTRODUCTION
Operation management is defined as managing all operations associated with the
organisation in such a way that each functional activity of the company achieves best level of
work efficiency. This report is based on the case study of Imperial Hotel. The hotel was built
between 1905 and 1911. Charles Fitzroy Doll is the architecture of the hotel. The original
hotel was demolished and replaced with the new building. The building also shares the lodge
with President Hotel. The hotel consists up with 500 bedrooms, conference room, leisure
centre, bars, restaurants and conference rooms. In this report case study will be discussed on
the Imperial Hotel in regards to its operation management task. In recent time the hotel had to
bear losses the case study will identify the key barriers behind the under performance of the
hotel.
Task
Analysing the problem
The reception staff of the hotel using the system calls as a Micros Fidelio reservation
and Property Management System (PMS) to share the required information with all different
function departments of the hotel. In recent time the communication barrier has been resisted
as one of the key barrier hotels has witnessed. Communication is one of the primary feature
involve in operation management function at the hospitality organisation that allow company
to manage all different functional activities efficiently. As the hotel consist up with various
functional departments and also the all departments of company are intimidated with each
other in order to perform the individual operations also. In recent time the operation
management of the Imperial Hotel has witnessed a lack of communication between different
functional areas that has caused to poor guest satisfaction, inefficient operations of hotel, low
profitability, low room occupancy rate and many other issues.
Possible causes of the problem
Following are the possible causes behind the problems Imperial Hotel is facing in
present time.
Communication barriers between employees: In case of hospitality organisation operation
management is segregated into multiple functional areas. Communication plays a crucial role
for operating all such functions in hospitality organisation. Recently the Hotel faced the