The Importance of Information Technology

Running head: CC MUSIC CASE STUDY
CC Music Case Study
Name of the Student
Name of the University
Author’s Note:

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CC MUSIC CASE STUDY
Abstract
The main aim of this report is to understand about the case study of CC Music. The
importance of information technology and other details related to IT implementation is
provided in the report. The software solution of customer relationship management or CRM
is suggested for the organization of CC Music, so that they are able to deal with different
complexities related to customer management properly and also gain maximum advantages
easily. An open source software solution of CRM, Vtiger CRM is suggested for them.

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CC MUSIC CASE STUDY
Table of Contents
Part A: 2 Business Process Models and Strategic Analysis.......................................................3
1. Business Process Models...................................................................................................3
2. Strategic Analysis of CC Music.........................................................................................4
Part B: Open Source Software Comparison Table.....................................................................8
Part D: Personal Reflection on the Contributions to this Online Discussion...........................11
References................................................................................................................................12

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CC MUSIC CASE STUDY
Part A: 2 Business Process Models and Strategic Analysis
1. Business Process Models
As-Is Business Process Model for CC Music
Figure 1: As-Is Diagram
(Source: Created by the Author in MS Visio)
To-Be Business Model