Operations and Information Management for CC Music

Running Head: OPERATIONS AND INFORMATION MANAGEMENT 0
CC Music
Operations and Information Management
(student name)
6-8-2018

OPERATIONS AND INFORMATION MANAGEMENT 1
Contents
Introduction......................................................................................................................................2
Operations and information management........................................................................................3
Operations management..............................................................................................................3
Information management.............................................................................................................3
The strategic importance of information management in global organizations..........................3
Principles of information systems...............................................................................................4
The significance of a socio-technical approach...........................................................................5
Business process modelling for CC Music......................................................................................5
Business Process Modelling Notation (BPMN)..........................................................................5
I. Collaborative B2B process (public)..................................................................................6
II. Internal Business process (private)................................................................................6
Strategic analysis for CC Music......................................................................................................8
SWOT analysis of CC Music..................................................................................................8
PESTLE analysis for CC Music..............................................................................................9
Open Source Software Comparison Table....................................................................................10
Business software.....................................................................................................................11
Music production software.....................................................................................................13
Conclusion.....................................................................................................................................16
Reflection.......................................................................................................................................17
Contribution to the online discussion being a consultant..........................................................17
References......................................................................................................................................18
Appendix A: Reflection Self-Assessment Proforma.....................................................................20

OPERATIONS AND INFORMATION MANAGEMENT 2
Introduction
Chris and Clive had recently taken early retirement; they both are former music and music
technology teachers. They have played in many bands and being session musicians. Chris and
Clive always use to manage all aspects of the band that includes studio work, playing at parties,
events, radio programmes, and tv. They use to publicise their band through the website, booking
deals over the phone, and receive contracts and cheque payments through the post. Other
members of band members simply turned up and play. The band always used to play at least gigs
per year, but this is likely to increase substantially. Thus, they require a much more professional
approach.
Chris and Cive were about to start the agency and they are aware that they will be needing a
good business approach for the agency. They will be responsible for keeping business accounts,
marketing, providing an updated calendar of events, and keeping track of the communications,
client lists, and bands connected to CC Music.
Technology plays an important role in business, they both were not sure which kind information
technology support they really need as a small to medium enterprise(SME). They require
professional business information technology advice before final decisions regarding investing in
business software. In order to keep the cost to a minimum, they are also keen on the potential of
Open source software.
In this report, we will discuss Business process models to capture business processes for CC
music. Strategic analysis for CC music will also be discussed. A suitable software solution will
be required by CC Music, for which 4-5 alternatives will be mentioned in detail. Among these,
one would be suggested.
Further, critical analysis of theory, concepts, and models of operations and information
management will be discussed. The strategic importance and fundamental principles of
information management in global organizations will be understood. The significance of a socio-
technical approach to CC music will be mentioned. Moreover application of the appropriate
problem-solving and improvement approach for CC music’s information system.

OPERATIONS AND INFORMATION MANAGEMENT 3
Operations and information management
Operations management
It is concerned with the design and control of a process of redesigning of production of business
operations when goods and services are produced. It ensures business operations to be efficient
while using resources to a minimum and effective in fulfilling customer needs. It involves
managing production system, it is a process of converting raw materials into finish goods.
Operations are concerned with the production of products, manage the quality of goods and
create value-added services. Many sectors are covered under operations management like
hospitals, the banking system, companies that are working with customers, using technology, and
suppliers. Operations are one of the main function along with supply chains, marketing, and
human resource. Both strategic and routine production of goods and services are required in
operation functions (Stevenson, et al., 2007).
Information management
It is an organizational activity cycle, which includes the collection of information among various
sources, collection and distribution of that information when required. Information in this cycle
involves stakeholders, who are responsible for quality assurance, accessing and utilizing
acquired information; those who store the information safely and those who need that
information in making decisions (Choo, 2002).
Information management involves all management functions including planning, organizing,
processing, controlling, evaluating and reporting information, which is required by those with
organizational functions or roles that depend on relevant information.
The strategic importance of information management in global organizations.
New organizational strategies are to be considered to encourage globalization initiatives.
Globalization leads to a change in the management process, leveraging new technologies,
coordination and control system, and organization structures.
For an organization, to coordinate and control their activities across the world markets. It is
essential to compete effectively at the home or globally. A clearly stated strategy in evolving

OPERATIONS AND INFORMATION MANAGEMENT 4
business strategy and the evolution of information technology and is important for global firms
(Judith & Steven, 2002).
Information is needed for the endurance of organization in the global competitive market.
Organization leadership and top management use stored information, which must be a recall and
distributed. If relevant information is not available with the management, it could lead to
inappropriate decision-making, poor organization planning, and defective programming.
Middle-level managers use the information to make strategic long-term decisions and tactical
short-term decisions. Management information system provides appropriate information based
on internal and external data (Whitaker, et al., 2017).
Principles of information systems
 Trust: There are many attackers to harm information system. In order to maintain security
in the system, it requires a number of safeguards for system components.
 Isolation: highly restricted information must be isolated from public systems. It can
reduce attack chances and can manage information flow in the independent system.
 Compliance: in the development of an information system, in the planning phase, itself
requirement for the compliance should be identified. Some of the examples of
compliance are, “FDA(The Food and Drug Administration)”; “FISMA(The Federal
Information Security Management Act)” in the USA; “FIPPA(The Freedom
of Information and Protection of Privacy Act).
 Accountability: proper controlling must be done in order to secure information system.
The system should authenticate users and to conduct an audit, recording of the system
must be appropriate.
 Data management: for managing data need for data classification, minimization and
protection is essential.
 Change: unplanned and untested changes if not properly managed, can make a negative
impact on integrity, availability, and confidentiality of information (Stair & Reynolds,
2017).
The significance of a socio-technical approach
Fred Emery and Eric Trist gave this term in the 1960s. As per this approach, joint or overall
optimization of a system is important rather than optimization in a single dimension. It considers

OPERATIONS AND INFORMATION MANAGEMENT 5
people and technical aspects of the organization and focuses on both, technical performance and
people’s quality work.
One of the significance of this approach is ‘People transformation’, this increases the trust level
among teams and team members constantly try to improve performance through goal setting,
monitoring and analyze the process, and identify and solve problems regularly.
Another significance is ‘process transformation’, it uses process transformation methodologies to
empower team and their capabilities to initiate innovation and gain a competitive advantage for
the organization (Mumford, 2000).
Business process modelling for CC Music
Business process modelling is an analytical or graphical representation of organizational
processes. It is one of the critical components in process management. It helps to create a
baseline for improving the process of a business and help business managers and IT members to
understand these models and make a decision regarding improvements accordingly (techtarget,
2018).
Business Process Modelling Notation (BPMN)
It is a method of describing the business process in a graphical model similar to flowcharts.
Object management group is currently maintaining BPMN (Dijkman, et al., 2008).
Depictions of shapes in models are:
Circles describe events; rounded corner rectangle represents activity; solid line with an arrow
represents sequence flow; dashed line with an arrow describes message flow; a participant in a
graphical container is ‘pool’; sub-partition within a pool is a ’lane’.
Models, which describe CC Music business process, are:
I. Collaborative B2B process (public)
It defines connecting between two or more parties. This model simply shows the interaction
between the two parties. Here, one party is clients for which CC music is playing in the event.
This business model will depict the current business process of CC music.