The Package Holidays and Package Tour Regulation 1992
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Added on 2020-01-07
The Package Holidays and Package Tour Regulation 1992
Added on 2020-01-07
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3.1 Explanation about the contract legislation in relation to travel and tourism consumers.In order to provide the protection and accurate information about the travel and tourism activities to the visitors, UK government has been developed various contract legislation in relation to travel and tourism customer which TUI group have to follow. Following are some legislation related to the contracts of travel and tourism customers-The Unfair contract terms act 1977 and the Unfair terms in consumer contract regulation 1999- This legislation have major objective is to protect the customer from the unfair contract and illegal activities of the seller or manufacturer. As per this act, manufacturer can not develop unfair condition and contract with customer by sell wrong good and services. If any manufacturer and seller founded with unfair contract with customer then that particular seller can be punished by the government and maybe they have to pay the penalty.The sales of goods act 1979 and supply of goods and service Act 1982- Sale of good act is developed by the UK government for the customer in order to protect and secure them from wrong goods and services. As per this act, it is very important for the organization to deliver or supply exact and required good and services which demanded by the customer. The goods and services should be contain the right quality, quantity and content and it should not be in wrong quality and quantity. It should be meet the need and expectation of the customer. On the other hand supply of goods and services act 1982 states that all services which are purchase and sell in the UK should be delivered within a specific period of time. This particular law is applied on the time when good are transferred from one place to another on behalf of some money consideration.3.2 Explanation about consumer protection legislation in relation to travel and tourismcustomersIn the travel and tourism organization, customer or visitor plays a very crucial role in order to attain the effective success s and profitability in the market. In the absence of customer, no tour operator can survive their business function in the market and run their business. In order to meet the objective of the organization, business unit needed to consider various customer related law and acts so as they can satisfy and loyal toward the organization. Following are some customer protection related legislation in the travel and tourism sector-Trades description act 1968- This act have major objective is to protect the customer against the false description of material of product and services. This act of parliament of the united kingdom which prevents manufacturer, retailer and service industry providers from misleading consumers as to what they spending their money on. If any organization describe the false description of good and services to customer then as per this act customer have right to sue or claim against that particular company.Consumer protection act 1987- This legislation of the customer in the travel and tourism have major objective is to protect and keep secure the customer as well as their goods or stuff at the time of traveling. If any kind of accident or uncertain condition occurs at the organization with customer then it is great responsibility of company to provide the remedies to that customer. In a simple word it can be said that if with any visitor occurs any accident through which they get high damage of good or injured or death then it is responsibility of the travel and tour operator to provide remedies and expenses.The package holidays and package tour regulation 1992- This legislation of customer in travel and tourism have major objective is to provide the right information to the customer about the tour operator company, destination, prices, feature, terms and condition, contract, holiday package fees, offers etc. As per this act it is very important that broaches of the particular company should include all detail and transparent information related to the holiday package related services. In addition to this various details regarding the transportation, destination, complete package, extra services should be render to the customer.
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