The worldwide Hospitality Industry

The worldwide
hospitality industry
1

Table of Contents
Introduction......................................................................................................................................3
Issues in hospitality sector...............................................................................................................3
Conclusion.......................................................................................................................................7
2

Introduction
Hospitality sector is one of the growing sectors in the service industry that provide wide
range of services to its customers. Due to implementation of new technologies there are many
changes take place in the hospitality sector. Further demand and expectation of customers is also
increase which become important for companies to fulfil on time. There are wide range of issues
which are faced by hospitality sector in present time. It become easier for company to resolve all
the issues so that they can easily gain profit. The present report will focus on wide rang of issues
faced by hospitality industry at way to resolve them. This report focus on employees retention,
customer loyalty, information technology and other issues.
Issues in hospitality sector
Hospitality industry is broad category of fields within the service industry that includes,
lodging, theme parks, event planning etc. It is considered as a dynamic industry which is ever
changing as a outcome of various internal factors. It is become one of the competitive that ever
before. There are some companies who mostly fail whole some survive in competitive market.
Aragon-Correa, Martin-Tapia and de la Torre-Ruiz, (2015) argued for the successful company
need to hire, manager and develop resources which help in gaining competitive advantage.
According to the Martínez and Nishiyama, (2017), due to increase in the competition there are
many issues which are faced by the companies such as retention, social responsibility, healthy
living etc. There are many of changes in issues is bring due to globalisation. For instance, in the
case of HRM, globalisation lead to bring diversity in the human resources. There are large
number of people who travel from one place to other and bring changes in the tourism. It is
essential for business to manage all these issues in order to success in their day to day operations.
Moutinho and Vargas-Sanchez, (2018)argued that companies who are operating in hospitality
sector should focus on brand, human resources, information communication technology and
emerging markets. These all are considered as primary determinant in the success of these firms.
According to the Fedoruk and Lumley, (2015), in hospitality industry employee turnover is
become one of the main challenges. The industry is facing issues dur to high level of staff
turnover that bring outcomes to high direct expenditure and intangible costs. According to the
opinion of Casado-Díaz and Simón, (2016), turnover is the outcome of various aspect for
instance poor working condition, poor supervision, job dissatisfaction and lack of commitment
3