Theories of Communication, Barriers and Strategies to Overcome Them

This report discusses the general theories of communication, including Weber's Class theory of organisation, Tompkins and Cheny's organisational control theory, and Deetz's Managerialism theory. It also evaluates the impact of different barriers to communication, such as physical, emotional, linguistic, psychological, and cultural barriers, on employee willingness to return to the office. Finally, it outlines different strategies to overcome these barriers, such as being aware of language, tone, and message, consulting others before communication, communicating according to the needs of the receiver, ensuring consistency of message, and following up on communication.

Business
Communication

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK...............................................................................................................................................3
Discussion of general theories of communication .....................................................................3
Barrier of communication:..........................................................................................................4
Strategies to overcome of barrier:...............................................................................................5
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Communication can be described as process of sharing information from one person to
another. It is important process which play important role in business as it ensure free flow of
information among people (Cadet and Carroll, 2019). It is essential for a person to improve
effectiveness of information that provide them various benefits. This project report includes
discussion of theories of communication. It evaluate barrier of communication that made
employee unwilling to return to office. Moreover, it outline different strategies to overcome of
barrier of communication.
TASK
Discussion of general theories of communication
Organisation communication can be described as field that is growing in terms of scope
and depth over last decades. Needs of it is increased with rise of corporation and also offer
different ways to a person of doing business. There are various theories related to
communication which assist business for purpose of ensuring free flow of communication. These
theories are given by Wax Weber, George Cheney, Philip Tompkins and other. Explanation of
these theories is mentioned below:
Weber's Class theory of organisation: This theories is given by Max Weber which is
considered as pioneer for studies of organisation. In this theory, they has made an attempt to
define organisation structure and also provide meaning of process of communication that happen
within organisation (Chen, Davison and Ou, 2020). According to this theory, organisation has
define roles as well as responsibilities as communication is hierarchical, clear and structured
process. It assist to avoid confusion at workplace for message sent from top position to lower
position.
Tompkins and Cheny's organisational control theory: It is a theory which is an
extension of weber's theory that can be applied in an organisation. It is a theory that can be
applied to organisation that move from past bureaucratic mode and is not completely amorphous.
It is a theory according to which there are four kind of control which assist them to identify
exercise of power in organisation. This power can be bureaucratic, simple, technical as well as
concertive. In this theory, these control are explained as per progression of organisation from

simple to pure bureaucracies model. In this theory, both control and communication is more
important in organisation structure in compare to another model.
Deetz's Managerialism theory: There is evolution in organisation structure and mode in
past years that leads in changes in theory. It reflect changes in organisation norms which is
important for purpose of smooth functioning of business. This managerial theory is an attempt
for defining ways in which organisation communicate and control happens in companies
(Pikhart, 2018). On the other hand, classical notions can be replaced with acknowledgement of
political as well as economic interest. Focus of this theory is that Deetz has goes out of fixed
notion of a company and in case of develop a view for organisation through considering
democratic aspiration of people as well as power centres in company.
Barrier of communication:
Barriers of communication can be defined as aspect that prevent an employees to
effectively deliver message at workplace. There are different type of barrier in an organisation
and explanation of it in context of company is mentioned below:
Physical barrier: It is one of barrier of communication that occur in surrounding of
organisation at job. Example of it includes layout of office that prevent view of co-worker,
nature for remote work that can reduce speed of efforts of communication and also close door
that discourage interaction.
Emotional Barrier: It is another barrier of communicator that occur due to feeling of
anxiety and doubts in a person (Ratnasari, Hamdan and Julia, 2019). A supervisor who
intermediate can cause anxiety in staff members and also discourage open discussion of people.
Linguistic Barrier: It is another barrier of communication that includes verbal, physical
and written cues used by companies in order to share their message. There are different reason
due to which it occur as different language, vague body language, unfamiliar jargon that leads to
communication gap.
Psychological barrier: There are Different types of issues to e faced by a person for
effective communication. These barrier came due to stage fear, phobia, depression, speech
disorder and others. All these barrier are difficult to manage by a person and also create
problems for communication.
Cultural barrier: With globalisation, business has reach to international market where
there are different culture (Zhu and Smith, 2019). Different types of culture existed in different

countries and due to which there is different religion, food, pets, dressing and drinks are there.
These create problems in process of communicate as something which are appropriate in country
may not be that appropriate in another culture.
Strategies to overcome of barrier:
There are different types of strategies which can be adopted by organisation in order to
make their employees to return to office. Explanation of these theories are mentioned below:
Aware of language, tome and message: It is essential for sender to ensure that message
should be compose in a clear and structure manner with simple language which an be
understandable for other person (Verk, Golob and Podnar, 2021). Tone of message of receiver
should be set in a manner that allow them to easily understand the message and does not harm to
feeling of receiver. It is also important for sender to avoid use of unnecessary technical word in
message as it can create problem for receiver to understand message. As barrier related to
language can make an employee isolated and this strategy allow sender to understand their
language and also make employee for willing to return to office.
Consult other before communication: It is important for a person to consult before
communication and suggestion also needs to be invited from different individual. There are
various benefit that a person get from people who are consulted at time of preparing
communication process that provide them success.
Communicate according to need of receiver: It is essential for sender of a message in
an organisation to organise information in format that is according to level of receiver. It is
important fro managers to consider surrounding of receiver at time of composing of message
which is essential in order to increase success of communication process.
Consistency of message: It is important in order to ensure successful communication
that message that is sent by sender to receiver does not needs to be self opposing. There should
be unity of programmes, objectives, techniques and policies of organisation (Wang and Huang,
2020). At time when new information is share to other person in case of old one, there should be
declaration of change as it can create queries or doubt in another person.
Follow up communication: In order to overcome of barrier of communication and
making communication process more successful. It is essential for managers of company to
identify weakness of communication. In this situation, a person needs to made efforts for
understand which types of method of communication is more suitable for organisation in

different situation. It is also essential for managers of company to take follow up from employees
in order to increase success of communication process.
CONCLUSION
From above mentioned discussion, it can be concluded that there are different types of
theories which are focusing on improving communication process as it is important in corporate
world. It allow members of organisation to share information freely that is essential in order to
keep every people of company informed. There are various barrier occur in process of
communication including language barrier, psychological, culture, physical and other barrier that
prevent sender to share information in effective manner. These barrier make an employee
unwilling to come in organisation. There are different types of strategies which is also adopted
by a person in order to improve communication process.

REFERENCES
Books and Journals
Cadet, F.T. and Carroll, R., 2019. Nonprofit organization communication: Risky
business. Review of Business, 39(1), pp.1-14.
Chen, R.R., Davison, R.M. and Ou, C.X., 2020. A symbolic interactionism perspective of using
social media for personal and business communication. International Journal of
Information Management, 51, p.102022.
Pikhart, M., 2018, August. Technology enhanced learning experience in intercultural business
communication course: a case study. In International Symposium on Emerging
Technologies for Education (pp. 41-45). Springer, Cham.
Ratnasari, A., Hamdan, Y. and Julia, A., 2019. Word Of Mouth Communication as Online
Business Promotion. MIMBAR: Jurnal Sosial dan Pembangunan, 35(1), pp.211-220.
Verk, N., Golob, U. and Podnar, K., 2021. A dynamic review of the emergence of corporate
social responsibility communication. Journal of Business Ethics, 168(3), pp.491-515.
Wang, X. and Huang, Y.H.C., 2020. Uncovering the role of strategic orientation in translating
communication strategies to organizational performance: an analysis of practitioners
from two Chinese societies. International Journal of Business Communication,
p.2329488420924839.
Zhu, Y. and Smith, S.A., 2019. Information and communication technology support for
contextualization, polychronic values, and job satisfaction: Evidence from virtual
teams. International Journal of Business Communication, p.2329488419832075.