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Theories Of Communication - Cognitive Dissonance Theory

   

Added on  2020-02-05

11 Pages3841 Words77 Views
COMMUNICATING IN HEALTH AND SOCIAL CAREORGANISATIONSSTUDENT NAMESTUDENT IDPROFESSOR NAME 1

Table of contentsLO1..................................................................................................................................................31.1 Applying relevant theories of communication to health and social care...................................31.2 Using communication skills in a health and social care context...............................................31.3 Reviewing methods of dealing with inappropriate interpersonal communication betweenindividuals in health and social care settings...................................................................................41.4 Analysing the use of strategies to support users of health and social care services withspecific communication needs.........................................................................................................5LO2..................................................................................................................................................52.1 Explaining how the communication process is influenced by values and cultural factors.......52.2 Explaining how legislations, charters and codes of practice impact on the communicationprocess in health and social care......................................................................................................62.3 Analysing the effectiveness of organisational systems and policies in promoting goodpractice in communication...............................................................................................................72.4 Suggesting ways of improving the communication process in a health and social care setting7LO3..................................................................................................................................................83.1 Accessing and using standard ICT software packages to support work in health and socialcare...................................................................................................................................................83.2 Analysing the benefits of using ICT in health and social care for users of services, careworkers and care organisations........................................................................................................93.3 Analysing how legal considerations in the use of ICT impact on health and social care..........9Reference list.................................................................................................................................102

LO11.1 Applying relevant theories of communication to health and social careAccording to Aveyard and Sharp, (2013, p.63), communication always plays a crucial role inhealth and social care organisations. There are various theories for communication and amongthem, communication accommodation theory and cognitive dissonance theory are effective andcan be used for making effective communication in health and social care organisations.Communication Accommodation Theory- Communication accommodation theory is alwaysessential for making effective communication (Moorhead, et al. 2013, p.85). In this theory, thefactors can help to the accommodation system and all are few adjustments that can be madethrough various types of gesture and verbal communication as well. It has another field like non-verbal communication. This theory belongs to the speech adjustment theory that can help tounderstand various psychological concepts.Cognitive dissonance theory- For seeking consistency in the case of identity and beliefs amongthe individual need the cognitive dissonance theory (Grol et al. 2013, p.85). During the time ofinconsistency, need to eliminate the dissonance. Two factors can be effective for cognitivedissonance theory first is belief and the second is the importance of the attachment of that belief.(Payne, 2014, p.88) stated that though there are many processes to eliminate the dissonance firstis the necessity of reducing belief systems second is the need to add more belief and third is tochange the belief.In the case study of the 34-year-old man communication, accommodation theory could havebeen applicable for overcoming his death. In the case of communication, there is someadjustment method can be applied. The doctor could show more kind during communications.1.2 Using communication skills in a health and social care context(Schiavo, 2013, p.258) stated that short speech during the communication is always helpful formaking effective communication in health and social care longer speech always make anyindividual confused to under the whole meaning of the speech rather short speech is effective.There are several ways to communicate like verbal, non-verbal, writing and listening. Verbalcommunication is mainly used for giving any information during face-to-face communication,telephonic communication or for providing training (Moss, 2015, p.528). Non-verbal3

communication used for to communicate with the service users who are mute or have difficultyin listening. Body postures, various types of facial expressions and hand gestures all these can beapplicable. In the case of writing communication, need to use various kinds of pictures orsymbols. Listening is always crucial for making effective communication. To listen to all theservice users actively can help to make effective communication. Appropriate usage of languageis essential for making effective communication the reason is that this helps to both the serviceproviders and the service user to under their conversation. Active communication skill is alwayseffective.In this case, of 34-year-old male patient, I would like to employ active listening skill andpatience. The reason is that to listen to the words of service users actively can help to understandthe problems by the service providers. Patience is always crucial for health and social careorganisations. The service providers need to keep patience most of the time and even during thetime of emergency.1.3 Reviewing methods of dealing with inappropriate interpersonalcommunication between individuals in health and social care settings(Cooke, 2016, p.52) stated that all the service providers must have the capacity to deal with anytype of inappropriate interpersonal communication in health and social care organisations. Anykind of barrier in communication can make misunderstanding among the service users.Therefore, the service providers must be well trained to handle all these issues duringcommunication. The service providers must show courtesy even during any kind ofmisunderstanding and they must show kind. This can make a long-term effect on the mind of theservice users. Telecommunications is always helpful for communication. Inappropriateinterpersonal communication in the case of telecommunications is always a big issue (Moorhead,2013, p.85). During the time of any emergency if the telecommunications fail for makingcommunication the service providers must have some alternative strategy for makingcommunication. Privacy is always important in health and social care organisations. They needto keep all the data in safe place so that any such information of the service users must not bedisclosed to anyone else except the relatives of the service users. (Chretien and Kind, 2013,p.1413) observed that it is very important to prove all the service users excellent kind of servicefor their happiness and satisfactions.4

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