Effective Communication in Healthcare

This assignment analyzes the crucial role of effective communication in healthcare settings. It delves into how legal frameworks, policies, and organizational practices influence communication patterns within health and social care environments. The analysis emphasizes the impact of policies on employee behavior and the promotion of ethical and responsible communication practices.

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Part 3

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Table of Contents
Task 3...............................................................................................................................................3
Theories of Communication.........................................................................................................3
Cultural Factor and Individual Values Affecting the Communication Process...........................4
Code of Practices, Charters and Legislations Influence Process of Communication..................6
Policies and their Effectiveness in Organization.........................................................................7
References........................................................................................................................................9

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Task 3
Theories of Communication
Health and social care department is the very much sensitive department, where staffs members
of these departments have to deal with such clients or patients who have different mindsets.
However, if the communication is not effective between the staff members and service users than
it might influence the connection between several parties and from the patient context; it might
happened that treatment quality would be hindered. Thus, to improve the service quality it is
necessary for the staff to work upon their communication skills and evaluate the measures, which
help in improving communication (Schiavo, 2013). Several theories are there that would help in
understand the significance of interaction in social and health care.
Behavioural theory is considered one of the significant theories, which helps the most in
improving communication skills. Behavioral theory helps in understanding that everyone has
different expression and feeling, desire and idea procedure that might influence behavioral
feature and communication too. It is very much important in heath department that staff should
communicate in a way, which is more appropriate from the patient point of view because this
will develop confidence in the patients and improve the quality of treatment. This theory
explains that employees of health department or any other organization are devoted and
understand that, what are employee responsibilities and what are the requirements of the
employee than it will be huge step in improving the skill of communication. The theory also
explains that people have several differences, which is also necessary to be measured while
creating communication with the persons (Glanz, et. al., 2010).
The main problem with the patients is that they are already disturb and having different mindset
due to their disease, now effective communication from the staff can help in change the mindset

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of the patients and give strength to them to fight with the disease and to overcome their
behavioral challenges. In health department, the staff should be soft spoken and always spread
positivity among the patients and never show aggression in front of patients. Effective
communication includes both verbal and non-verbal communication because there are various
patients who cannot speak or write but have ability to deliver their statement through gestures.
So employees should be trained enough to understand gesture and replies to them through
gestures. Therefore, behavioral communication theory actually has a significant impact in health
and social care (Glanz, et. al., 2010).
It is important for the employees to not be aggressive in front of the patients because it put
negative impact on the patient. Social and health care setting contains the verbal and non-verbal
communication, gestures, sign and code language comes in non-verbal communication. There
are several patients, who are unable to speak and write, these patients talk through the sigh and
try to explain their views through gestures. Sometimes gestures have more impact than words,
which would be helpful in solving the issue.
The employees should not be aggressive; they should listen to others and need to keep patience
while handling the problems and weird behavior of patients. It includes both verbal and non-
verbal communication within the health and social care sector. The non-verbal communication
includes the gestures of the patients and their relatives. Sometimes expressions put more impact
than the words and the issues could be resolved easily. Thus, the behavioral theory has huge
relevance with the effective communication in health and social care
Cultural Factor and Individual Values Affecting the Communication Process
For the effective functioning within the organizations, it is very important that communication
among the employees will be of high quality. Communication is related to the culture and values

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of persons or of the companies. The beliefs, culture and values, which have been innate inside
the company, is accountable for the process of communication. The culture and value includes
giving esteem to other’s judgment, giving esteem to other’s values and the most importantly
work does by the values and cultures that bringing every single persons at the same stage or
giving equal opportunity to everyone within the organization. For the effective communication,
process that values and cultures must be positive because if this works in opposite direction then
it can hamper the work and image of the organization (Ting-Toomey, 2012).
The main example for it to understand it more clearly is that if in an organization the way of
thinking of the employees towards the other caste, sex, religion, creed, gender etc, creating
differences among the employees then it will become the discrimination. Firstly, single persons
get involved in the activities of discriminatory, with this there are two kinds of affects can be
realized in the communication process. First are the persons who make groups of same religion,
caste, religion, gender in the organization and other is that the differentiation towards individual
might take places. It is clearly understand from both the cases, that value; culture and attitude
are not correctly innate by that it becomes hurdle in the communication process. Discrimination
is considered major factor that affects the communication within the organizations. For the better
and effective communication these practices must be avoided and create equality environment in
the organization (Castells, 2013).
One more case that is associated to respect or reverence. It is obvious that single persons must
respect to each other thoughts and working plan. The most important for effective value and
culture, is that persons respect to each other and have attitude to give respect to other people and
try to understand other's thoughts and then evaluate them. If communication process is not
running effectively in the organization, then it states that level of respect between the employees

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is low. This will create distance between the employees and sense of hatred and disrespect for
each other. These all the examples indicate on the similar point that discrimination in the
organization can hamper the communication process, which slow down the progress of the
organization.
Code of Practices, Charters and Legislations Influence Process of Communication
Health care is a very sensitive department, it is necessary for the workers of department to
communicate properly with their clients or patients. To improve process of communication in
social and health care, various techniques and procedures are adopted. With the help of these
techniques and model, generate confidence in them to focus on the appropriate communication
pattern that is best for employee of the company, service user and organization as well. The main
aspect is affined to the data protection. This statute plays an important role between health sector
organization and service user, in focusing on successful communication. For the effective
communication to the health and social care from the service users, the information is stored at a
very safe place (Nelson, et. al., 2016). In addition, the statue associated to discrimination act and
sex is something, which place its affect at the process of communication. In recent times,
companies are every much focused on the biasness related issues in the organizations. This has
given some relaxation to the employees who mainly faced this problem in the organization and
become victims. For the effective communication, process it is necessary for the organizations to
provide equal opportunity for all the employees, discrimination act and sex really encourage the
equal functioning atmosphere. The set of laws and system are very much harsh and it has
influenced the pattern of communication at the health and social care setting. These lawful
aspects and statue manage the code of practices. Therefore, with the help of these statue and
lawful aspects place its affect at the process of communication (Casey, 2011).

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Policies and their Effectiveness in Organization
With the help of procedures and policies, good communication practices can be promoted in
many ways. The strategies are harsh set of laws and regulations that is necessary for the
organization to follow under the control of lawful atmosphere. Afterwards practices come that
includes the values, attitude, culture and belief of social and health care. It is done to advance the
process of communication in the department. Policies help the organization by making their
employee or people responsible or ethical. Policies are very much effective in making the
employee more responsible because not only any employee but a general people also afraid of
fine or penalties due to any reason, that is why it is mandatory to have policies in life as well in
the organizations. The fear of punishment will stop the person by doing unethical or
irresponsible work. Organizations make intolerable policies that stop the employee by doing
unethical activities within the organizations (Best, et. al., 2010).
The responsible attitude of an employee in the organizations helps in improving the process of
communication. Therefore, policies play an important role for making the communication
process effective. Along with these, practices contains the pleasure giving conference, evaluating
performance on the basis of communication skills too and award to the employee who perform
best among the all. Thus, these definite practices play a significant role in the organization to
ensuring the effective communication process among the employees in the organizations. These
awards and appreciation to the employees is done to encourage the employee to continue the
effective communication process and motivate others in the organization. These awards not only
in organization but also help in health and social care departments where employee gets
motivated and push its limit to improve the communication process. The practices might contain
stages of communication abilities by means of performance evaluation procedure (Armstrong, et

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al., 2014). Therefore, with the help of these practices good communication process can be
promoted.

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References
Armstrong, M., and Taylor, S. (2014) Armstrong's handbook of human resource management
practice. UK: Kogan Page Publishers.
Best, A., and Holmes, B. (2010) Systems thinking, knowledge and action: towards better models
and methods, Evidence & Policy: A Journal of Research, Debate and Practice, 6(2), pp. 145-
159.
Casey, A., and Wallis, A. (2011) Effective communication: principle of nursing practice
E, Nursing standard, 25(32), pp. 35-37.
Castells, M. (2013) Communication power. UK: OUP Oxford.
Glanz, K., and Bishop, D. B. (2010) The role of behavioral science theory in development and
implementation of public health interventions, Annual review of public health, 31, pp. 399-418.
Nelson, R., and Staggers, N. (2016) Health Informatics-E-Book: An Interprofessional Approach.
Netherlands: Elsevier Health Sciences.
Schiavo, R. (2013) Health communication: From theory to practice. USA: John Wiley & Sons.
Ting-Toomey, S. (2012) Communicating across cultures. USA: Guilford Press.