Report on Communication in Health and Social Care
10 Pages2803 Words74 Views
Added on 2020-06-03
Report on Communication in Health and Social Care
Added on 2020-06-03
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COMMUNICATING
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.2 Communication skills in a health and social care.................................................................11.3 Ways of dealing with inappropriate interpersonal communication......................................1TASK 2............................................................................................................................................2Covered in PPT...........................................................................................................................2TASK 3............................................................................................................................................21.1 Relevant communication theories in health care..................................................................22.1 Influence of values and cultural factors on communication.................................................32.2 Impact of legislations and other factors on communication.................................................32.3 Effectiveness of organisational policies and systems...........................................................4TASK 4............................................................................................................................................43.3 Impact of legal considerations in ICT on health and social care..........................................43.2 Benefit of using ICT in health and social care......................................................................5CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................7
INTRODUCTIONCommunication is considered as a sort of exchange of thoughts between two or morepersons (Antheunis, Tates and Nieboer, 2013). It can be done either verbally, non verbally etc.Also, it is considered as a process of sending and receiving of messages in which the personsending the message is called as the sender while person on the other side is called as thereceiver. In health and social care, communication plays a very important role. The report isabout a service user in the health and social care who is not able to communicate via speaking orin written way due to some issues, so it is causing more further issues. So, for addressing suchissues by various communication methods and improving the same has also been included. TASK 11.2 Communication skills in a health and social careEfficient and appropriate communication skills is a must in any health and social carebecause they help in maintaining well and better interactions with the other members. It isimportant as well because if there will be no interaction or communication, it will affect theenvironment as well. In such type of environment, it is hard for the employees to stay relaxedand focused on work (Epstein and Street, 2011). Thus, efficient communication skills is a mustbecause it helps in maintaining the culture and environment of the health and social care moreeffective and appropriate. As in this case, the service user is not able to speak or write what hisconcern is, so the person is feeling quite difficult to communicate. So, in this case, thepractitioner can make use of non verbal communication as they can try to ask the patient inactions what the person is feeling. Other non verbal means of communication involves bodylanguage, gestures, touch etc. So, if the patient is not feeling comfortable while communicatingvia speaking or written language, means of expressions can actually help in making a sort ofinteraction between the both. The factor that is to be ensured here is that when the practitionerask questions from the service user even in expressions, that should be done in a proper manneronly. Like when the practitioner tries to ask the patient about something, but the patient is notable to understand it, in such cases, the practitioner should deal patiently instead of getting angrybecause that can actually effect the mental status of the patient. 1.3 Ways of dealing with inappropriate interpersonal communicationThere happen various situations when between some people, there occur some situationin the health and social care where some have to deal with inappropriate way of communication1
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