Improving Response on Repair and Universal Credit Use

Title: Improving response on repair
requirements well as education on
universal card use
Meeting: Board of Management

Report from: Policy Officer -
Silvertree Housing Association
Report to: Board of management
Silvertree Housing Association
Item number: 2 Report type: Information
Summary: There has been decline in the rate of the rent submission or payment
since the introduction of the universal credit payment system. This can be
attributed to the ignorance on how to use the card-card loading. Also they have
been dissatisfied with the response of the repairs which has never been timely.
Silvertree Housing Association has highlighted the mechanisms of addressing these issues
amicably.
To: The Silvertree Housing Association Board
From: The policy officer.
Silvertree Housing Association is apparently one of the best companies offering
premium services .Apparently the company provide facilities in the region which are perceived
to be very affordable. The Silvertree company was started to ensure provision of after purchase
services by the residents. The company has a group of well-trained professional personnel as
well as independent partners that provide solution to the customer’s needs while applying ethical
principles.(Lloyd, Peel, and Janssen 2015).
Silvertree does not only offer selections of villas and apartments to the client but also
agents of housing. Such provision allows clients to make a good choice of full time services of

management. The client is also free to share their problems with the board of management of the
Silvertree Housing Association anytime the problem arises. The company website, contact lines,
as well as social platform, ensure provision of a platform for interaction on which anyone may
present their concern on the level of individual before engineer on the site takes the notification
for repair. In case the problems spread wide or persist, the residents may attend a public meeting
to state any challenges that the members encounter as well as identifying the solution.
Repair or maintenance is done regularly thus ensuring that the buildings are kept in good
conditions for working. The maintenance/repair activities include lubrication of movable parts
like hinges and locks, repairing wall cracks, walls cleaning, servicing sewer lines and water, as
well as cleaning the drainage system. Most of these activities comprise of security light repair
and electrical connection thus ensuring that the security system is maintained. For continuity,
Silvertree is considering the chances of these problems that are connected to the drainage,
environmental sanitation services so as to generate the solution to these challenges before giving
direct help. By use of advocacy, the work of the agent is to implement changes within the society
which aim in the improvement of the status of the victimized people. Such initiatives are
empowering them through the provision of better community conditions of residential
allocations.
The current concern to be addressed
 Residents are dissatisfied with the responsive repairs service
In the past few months, many complaints have been received from the Silvertree
Housing Association clients or residential occupants concerning numerous issues that affect their