Employee Satisfaction Survey for Marvel Co

This project evaluates the satisfaction of Marvel Co's employees through a survey and provides recommendations on how to manage employee retention. The project management plan includes time, cost, and quality management plans. The background research covers salary satisfaction, job satisfaction, and career advancement. The research methodology involves a quantitative method of survey.

TITLE OF PROJECT
P1) INTRODUCTION
The scope of this project is to evaluate the satisfaction of Marvel Co's employees. Employees will
be surveyed to obtain the required data/information, such as whether the workload is suitable for
their salary, whether the salary meets their qualifications and experiences. The survey will also
gauge employees' initial reaction to a proposed career/salary progression path. The purpose of
the project is to provide a report that includes recommendations, such as recommendations on
how Marvel Co can/should develop strategies to manage employee retention. The project will run
for 10 weeks.
P2) PROJECT MANAGEMENT PLAN
Behind a good outcome of every project is good project management plan. Project management
plan is a blueprint of outlining all the planning of cost management, time management and quality
management and its goal is to be able to provide desired results
(Https://www.newassignmenthelp.co.uk/, n.d.).
Firstly, the project manager will need to develop work breakdown structure. WBS is a breakdown
of everything that the project team needs to deliver and complete (Cohen, n.d). Refer to the
illustrate wbs in Firgure 3 for better understanding.
1) TIME MANAGEMENT PLAN
After wbs is structured, a wise planning schedule will be applied to this project to ensure that all
the planned project tasks are carried out as planned (Time management, 2001). In this plan, you
can see the time allocation plan set for each task on gantt chart.
The project lead will need to develop a gantt chart. The Gantt chart is a chart of the project
schedule, showing the start and the completion time of the project tasks (Grant, 2021). In gantt
chart as per shown in 2.5, the project lead will responsible for measuring and setting the estimated
time required for each task that has been defined. This is to ensure that each task is performed
and completed as planned (Grant, 2021). The project lead estimated the duration of this project is
10 weeks to complete the activities.
After the gantt chart is complete, the project leader will share the schedule with the project team
so that they can confirm and execute the task after the schedule is approved. The schedule then
will be submitted to Scott Summers and Ms. Jean Grey for review, amendment if any and
approval. Refer to Figure 4 to see the gantt chart.

2) COST MANAGEMENT PLAN
Cost plays a vital role to ensure the smooth progress of the project. Hence, a strategic cost
management plan will be implemented in this project. Cost management plan is the process of
planning, estimating, budgeting and controlling the cost required to succeed a particular project
(What is a cost management plan, 2019).
Therefore, the project lead will define cost estimate by subdividing category (i.e., project material,
resources, tasks and etc.). After the cost estimation, the project expenditure plan needs to be
submitted to client for approval. Once the project expenditure plan approved, it will usually be
released in stages according to the progression of the project. By releasing the budget in stages, it
will help to control the usage of the budget and reach its milestones (How to make a cost
management plan, 2020). Shown below is the approved project expenditure plan for 10 weeks: -
FIGURE 1. APPROVED PROJECT EXPENDITURE PLAN (SOURCE: CREATED BY ME)

3) QUALITY MANAGEMENT PLAN
In addition to time management plan and cost management plan, the quality management plan or
QMP is also an important part of making the whole project management plan complete. The
Quality management plan can be described as the necessary activities or steps or methods that
the project team must perform to ensure that the quality objectives set on the project can be
achieved (How to develop a quality management plan, 2019). Without a proper QMP, a project will
likely result in not meeting customer expectations. Quality check will be applied in this project such
as quality planning, assurance and monitoring. And quantitative research method (i.e., survey) will
also be applied to this project.
In Figure 2 below shown the tailored process / tools of quality check plan for this project, the goal
of which is to meet client expectations that is to understand employees’ satisfactions with their
salaries: -
FIGURE 2. QUALITY PLAN (SOURCE: CREATED BY ME)

P3) WORK BREAKDOWN STRUCTURE AND GANTT CHART
1) WORK BREAKDOWN STRUCTURE FOR MARVEL CO.

2) GANTT CHART FOR MARVEL CO.
M1:
Milestone plan , the main task when i
Communication plan
risks plan

P4) BACKGROUND RESEARCH & RESEARCH METHODOLOGY
1) BACKGROUND RESEARCH
The main purpose of this project is to evaluate on how Marvel & Co can manage its employee
retention. Hence, the background research will be based on employee salary satisfaction, job
satisfaction and career advancement at Marvel & Co. The main purpose of this background
research conducted is to justifies my finding with other authors.
1.1) SALARY SATISFACTION
Salary satisfaction is the most important issues for employees. The reason why it is so
important is that it will also satisfy their financial needs. When employees are dissatisfied
with their salary, changes in attitude and behaviors may be affected. Therefore, it is very
important to pay attention to this matter because it can lead to unnecessary problems, such
as employee turnover intention and will affect the employee’s performance. For example, if
employees are unhappy and demotivated because of salary dissatisfaction, which can
affect their performance and can lead the employee to look for other jobs, and the company
will have to find replacements which will waste their time and costs. In a research,
Heneman and Judge (2000) found that the study clearly shows that salary dissatisfaction
can have huge and adverse impacts on the performance of many employee. For example,
when employee unhappy with wages can reduce investment in work, boost stealing and
lead to staff turnover (Greenberg, 1990; Miceli and Mulvey, 2000; Currall et al., 2005). As
per Hung-Wen & Mei-Chun (2014) “When employees sense their salary their salary is lower
than a market average, they will have unsatisfactory feelings, make less effort to the
organization and feel tired or want to leave the job”. They concluded that in order to keep
the organization from left behind on the average salary in the market, the organization
should have a review team to deal on this kind of issues more frequently and adjust the
salary mechanism accordingly while also considering the organization capabilities.
Moreover, in a study titled how can salary influence a worker’s performance in
administration, Chron contributor (2020) attempted to find that a worker performs more well
if he happy with his salary which also mean work performance of employees will be much
better if they happy with their salary because they will feel more motivated to fulfil their
duties and they will also want to retain their position. Chron contributor (2020) also says
that salary satisfaction will also bring feeling of security to the employees. According to
Knafo (2015) when he was interviewed professor Zeynep Ton in 2014, he said that if the
employer pays employees good salaries, they can make them work harder because
employees are satisfied with the salaries so they are happy to do so.
1.2) JOB SATISFACTION
Job satisfaction can be closely related with salary satisfaction. Because logically speaking,
employees who are motivated and satisfied with their work may be paid high or sufficiently

to meet their financial needs. Moreover, employee who have positive mind and attitude will
always motivated and satisfied with their work. There is a study called salary satisfaction is
a prerequisite for job satisfaction, in which there is a correlation between salary satisfaction
and job satisfaction (Sharma, 2011). In addition, Lonar (2010) examined that the
satisfaction of job increases or decrease with increase or decrease in salary satisfaction.
According to Emerald Group Publishing in 2011, in their research there is a significant
positive correlation job motivation and job satisfaction and if one increases the other one
also increases. In addition, George (1992) opined that people with positive mind are more
satisfied with their works compared to people with a negative mind, he also pointed out that
both affectivity of positive and negative is the key factor of job satisfaction.
1.3) CAREER ADVANCEMENT
The issue with career advancement is always no transparency between employer and
employee on which transparency will actually help to minimize rate of turnover employees.
Sometimes, Employer or managers who see their employee potential may provide the
employee with career advancement. This is one of the the factor that motivate employees
to achieve a good performance. And also, employee who are highly motivated and
competent and have goals normally do better and have a clear goal in career than others.
According to Lawler & Finegold (2000), an employee must maintain a good competency in
order to adapts to the changing needs in workplace. In addition, experienced and skilled
employee usually develop careers. Some employees do not have paper and new
perspective needed in consider how their work experience affects their work (Greenhaus
and Kossek, 2014). But still there are no transparency on the career path. According to
Mangkuprawira (2002), he pointed out that career path is the continuation of work pattern
that leads a person’s career. And also “career planning program is also able to reduce
employee turnover, especially for those who have mobility rapid career development” said
Mangkuprawira (2002).
2) RESEARCH METHODOLOGY
Research methodology can be referred as ways of collecting data (Huemann, 2013).
Whether through quantitative method or qualitative method or both. In this project
quantitative method only will be used. Marvel Co’s background research is as follows: -
i) QUANTITATIVE METHOD
According to Huemann (2013), there are several ways to conduct quantitative
research such as focus group, survey, questionnaires and etc which involves
collecting data and analyzing data. Hence, we choose survey questionnaire based
on mixed types of survey for Marvel Co project such as multiple-choice questions,
rating scale, yes and no and Q&A style. There are about 15 participants selected
randomly from different department of Marvel & Co. The survey question that has
been prepared by our quality officer consists of four sections.
First section is the demographic questionnaires. This part designed to collect
general information of the participant such as their age, gender, income and status
of marital and education. Hence multiple-choice style will be applied.
No Survey Question Answer

1. Age a) 18 – 29
b) 30 – 39
c) 40 – 49
d) 50 – 60
2. Gender a) Female
b) Male
c) Prefer not to say
3. Income a) Below $2,000 a month
b) $2,001 - $3,000 a month
c) $3,001 - $4,000 a month
d) $4,001 - $5,000 a month
e) Above $5,000 a month
4. Marital Status a) Single
b) Married
c) Others
5. Education a) “O” Level / ”A” Level
b) Diploma
c) Degree
d) Master
e) PHD
6. Current position a) Clerical
b) Officer
c) Manager
The second section of the survey will be about salary satisfaction. In this section,
participants are required to indicate their satisfaction level with their salary on the
scale of 1 to 5, where 1 means they are strongly disagree and 5 means they are
strongly agree and to answered several questions related to the salary
No
Survey
Question
1
Strongly
Disagree
2
Disagree
3
Neutral
4
Agree
5
Strongly
Agree
7. I am satisfied with the
monthly salary I received
8. I am paid fairly for what I do
9. My salary is competitive with
similar jobs in the industry
10. I am satisfied with the
annual bonus I received
11. I am satisfied with the
medical allowance I
received
12. What kind of monthly
expenses should the
company provide to support
your finances?
a) Mileage allowance
b) Food allowance
c) Health & fitness (such as gym membership)
d) All of above
e) Others, please specify.
Section three will be about job satisfaction. Like part two, to measure employee’s
satisfaction on their job, the same style will be applied for this part. Respective
participants will need to rate their level of satisfaction towards their job on the scale

of 1 to 5, where 1 means they are very disagree and 5 means they are very agree
and to answered several questions related to the job.
No
Survey
Question
1
Strongly
Disagree
2
Disagree
3
Neutral
4
Agree
5
Strongly
Agree
13. I am satisfied with my job
14. My workload is manageable
15. I am very motivated to do my
job
16. I receive recognition when I
do good work
17. I receive feedback when I
don’t do well
18. My working hours is
reasonable
19. How long have you worked in
this organization
a) Below 1 year
b) 1 year – 5 years
c) 6 – 10 years
d) More than 10 years
20. What other factors are
important to improve your job
satisfaction?
Final section of the survey question will be on career advancement. This section
will also use likert-style of survey where information collected will be particularly on
participants expectation on the future planning of career advancement and how
well they know about the career advancement at Marvel Co.
No
Survey
Question
1
Very
Disagree
2
Disagree
3
Neutral
4
Agree
5
Very
Agree
21. My company provide clear
career path for their employees
22. I have the training that can be
benefit for my career
development
23. Qualification is an important
criterion for career
advancement
24. Experience is an important
criterion for career
advancement
25. A positive attitude will help on
my career advancement
26. I need support from managers
to help on my career
development
27. What will you do to improve /
achieve your career

development
28. What should your company /
boss do to support / help your
career development
The reason I choose quantitative method i.e., survey is because it is faster and
easier. Collecting data is easier. It the fast because it can reach many people in
short period of time. The most win part using survey is that it will save our budget
because we can create the survey online and free but the internet is needed to do
so, which can still save costs. In addition, participant will be more honest in
answering questions in the survey because their identity will not be identified, so
there is no risk and no consequences.
ii) QUALITATIVE METHOD:
Qualitative method also involves in collecting and analyzing data, the same as
quantitative method, but qualitative approach collect and analyze non statical data
such as audio of conversation, video from the observation or interview or in written
i.e, text. Which can be used to better understand how people experience or what
people opinion on certain issues (Pritha, 2020)
Qualitative approach have variables ways to do it, such as by doing observation
where you will need to record in your notes the details of what you see and heard,
or it can be done by interviewing people where you will have a one to one session
with participants and ask personal question and here you might need to prepare
your interview transcript, other than that you also can conduct a survey by creating
an open ended question such as tell me about yourself, what is the most important
thing to you and etc.
M2 survey quantitative – survey vs interview , advantage and disadvantages, tabulation but
explain briefly the content/ the point
P5) QUANTITATIVE DATA AND RESEARCH ANALYSIS WITH THE USE OF SUITABLE
TOOLS AND TECHNIQUE
Research has been conducted through quantitative method to obtain the relevant information
required for this project, of which the survey has been carried out using the google form and the
data also have been collected using some tools and technique. The following are data collection
records, mainly from survey respondents to analyze the employee’s satisfaction at Marvel: -

Implementation: Out of 15 respondents, 12 of them are either neutral or satisfied with the monthly
salary but, 3 respondents answered “disagree”. When I checked further, all the 3 dissatisfied
respondents actually held married in their marital status.

Implementation: From the above, it can be determined that majority the respondents are either
neutral or agree or strongly agree on their salary paid with their workload and only 1 respondent
answered “disagree” of which this respondent held a clerical position in Marvel.

Implementation: As shown above, 6 out of 15 respondents were answered “disagree” with the
statement of their salary is competitive with similar jobs in the industry and all the 6 respondents
are holders of either diploma and master. And the rest of the respondents only have O’ / A’ level
and their answered are either neutral or agree.

Implementation: Overall the respondents are agreed that they satisfied and happy with their bonus
received but only 1 respondent who are not satisfied and this respondent held a clerical position
and the earning is less than $2,000 per month.

Implementation: 10 out of 15 respondents are answered either neutral or agree or strongly agree
with the medical allowance received but 5 out of 10 respondents are answered either disagree and
strongly disagree. All the respondents who are unhappy with the medical allowance are those who
were married and they suggesting Marvel.co to provide all sort of allowance such as mileage,
housing, health & fitness and food allowance.

Implementation: Based on the 4 charts above, it can be determined that overall, the employees of
Marvel are satisfied with their job and the 2 respondents who dissatisfied with their job are those
age between 40 – 49 and works in Marvel more than 10 years which also they believe that factors
that will help to improve their job satisfaction is recognition.

Implementation: as per bar chart above, shown that 4 out of 15 respondents don’t think that ‘their
workload is manageable. All those 4 respondents who are disagree that their workload is
manageable are those who are age between 18 – 29. On the contrary, 11 respondents thinks that
their workload is manageable.
Implementation: Majority the respondents are either neutral or agree on their working hours are
reasonable but only 1 respondent disagree. And further checked are done and this person is
married status.

Implementation: Based on the 2 bar charts above, it can be determined that 5 out of 15
respondent who are motivated to do their job is employees who received a recognition when doing
a good work. 8 out of 15 of them are rather be neutral and 2 out of 15 respondents answered
“disagree” on feeling motivated in doing their job as they believe that they didn’t received
recognition when they did a good work.

Implementation: From the bar chart above, 10 out of 15 respondents are answered either neutral
or agree on receiving feedback when they don’t do well but 5 out of 15 respondents were
disagree. All the disagree respondents are actually are those who are in the higher rank i.e.,
officer and manager.
Implementation: None of the respondents thinks that Marvel.co providing clear career path to
them.

Implementation: based on the pie charts above, 40% of the respondents said they were either
neutral or agree on having a training that can be benefit for their career development, however
60% of respondents answered “disagree”. The 60% of the respondent who thinks that their
training is not beneficial for their career development is those who are in clerical post.

Implementation: 7 out of 15 respondents thinks that they are strongly disagree on qualification is
an important criterion for career advisement because on contrary they believe that experience is
more important criterion for career advancement. And the rest of the respondents were either
neutral or agree of both of the criterion of career advancement.

Implementation: Based on above charts, Overall, all the respondents believe that with maintaining
a positive attitude and get support from their managers will help in their career advancement and
most of them thinks that by upgrading qualification, learning new things, gain experience, work
harder, take opportunity, find a mentor, sharpen skills and think outside of the box also will help to
achieve their career advancement.

Implementation: Above are the feedback and ideas from all the 15 respondents on what Marvel.co
should do to help their employees on career development.
Conclusion: This survey was conducted to understand employee satisfaction, opinion and
requirement working in Marvel Co. So, from the entire analysis, it can be determined that
employees are satisfied. However, there are extent degree of dissatisfaction of which these issues
need to be tackled properly. Therefore, some recommendations will be suggested for Marvel Co.
P6) RECOMMENDATIONS
The data was analyzed to obtain an accurate information to develop an effective strategy and
recommendation for Marvel co. Below are some issues and recommendations for Marvel co of
which to help improve their strategy towards retain its employees: -
Issues:
1) Salary received: Overall, the employees were happy with their salary received but some
were not happy
2) Almost 50% of the employees feels that their salary is not competitive enough with the
similar industry.
3) Annual Bonus: Overall, the employees were happy with their bonus received but some
were not happy.
4) Allowance: Some of the employees were not satisfied with company only providing
medical allowance as other company are giving more type of allowances to their staffs.
5) No Recognition: some of the employees were not satisfied in their job as they were not
given recognition of their hard works.
6) Unclear career path: 100% of the employees are saying that Marvel doesn’t provide a
clear career path for them of which most of them feeling unsecure and their career

plateau to work at Marvel and they think that experience is the most important criterion
for career advancement over qualification.
7) Lack of manager support for career advancement.
Recommendations:
To overcome abovementioned issues, it is highly recommended that Mr Logan Howlett, Ms Jean
Grey, the Hr team and respective department: -
1) to review on employee’s salary structure by looking at overall labor market salary
position and to establish or introduce salary band at Marvel and do the salary
adjustment if necessary. This is to tackle issues no 1 and 2 above. In salary band, all
employees that are doing the same jobs and holding a same education level will be
group into the same salary range (Effective salary band, 2019). For example, office
workers, receptionist and clerk, as per current market practice, those jobs are grouped
into salary grade 10 of which the salary range is between $700 to $1,200.00. Salary
band is flexible and it can beneficial to employees as employees can be received a pay
that is slightly high from their education level of which will motivate them and be more
productive and salary band also provide transparency which will be benefit for Marvel of
which will help to retain their employees according Kristin (2019).
2) to taking into consideration to implement additional employee bonus program to tackle
issues no 4 and 7. But then again depending on Marvel co budget and what Marvel Co
preference. According to Insperity.com (2018) additional employee bonus program
beside annual bonus such as performance-based bonus, spot bonus and retention
bonus will help to encourage the employee to be more motivated, happy and productive
to achieve company goals like Marvel Co, as well will help the employees to work longer
with the company. Performance-based bonus is to be awarded to the high performers
annually. Spot bonus is basically an immediate thank you or a recognition bonus which
to be rewarded to specific person or team for their excellent contribution and also to give
them a certificate to further show an appreciation to the person or team. As for retention
bonus is to hold an important talent to Marvel from leaving Marvel (Employee bonus
program, 2018). Marvel are to conduct proper evaluation on employee’s performance
before giving the bonus and its subjective to Marvel’s budget.
3) to remove medical allowance and to replace it with new allowance namely ‘Benefit
allowance’. This is to tackle issue no 4. Benefit allowance is more flexible of which a
package that cover of employee’s best needs, such as medical, transportation, wellness
program, foods, dental, insurance and etc. This allowance is to be administered to
employees and to be distributed to their monthly salary (what is a benefit allowance,
n.d). By doing this, it will help Marvel to create an environment where employees will like
to work with the company longer as well will attract jobseeker to join the company
(Lauren, 2019)
4) to create and implement a clear career path and career banding to tackle issue no 6.

M3. Evaluate the selection of appropriate tools and techniques for accuracy and authenticity to
support and justify recommendations.
Explain we pakai google form and google can automatically convert data/ information to. Pie
chart , and bar chart ad anything some sort of report for. Meaning all the tools provided by google
form is accurate. Basically we explain the accuracy of the tools and the technique to provide or of
which provide accuracy of the data. There is no doubt that the data is not accurate since it is
automated by google which also mean less human error.
7. Reflections
P7 – This section is where you reflect on how well you were able to manage this project. Evaluate
all aspects of the project – time management, concept development, data collection, presentation.
Discuss what went well and what can be improved for the future. Discuss what problems emerged
during the project and how you managed the situation.
How was it? Is it easy? Are you stay on track? Why? Which part of the project were to? Actual vs
projection? Explain what happen during the process.
M4 Evaluate the value of the project management process and use of quality research to meet
stated objectives and support own learning and performance.
Criticise your planning what when wrong, how use full is your gann chart and so forth. Just explain
what is the when wrong during the project process.

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