TLH 343 Leadership and Management

TLH 343 Leadership
and Management Term
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Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Role of leadership and management development......................................................................1
Critical evaluation of different leadership and management approaches while managing the
industrial workforce.....................................................................................................................6
Factors affecting equality and diversity issues at TUI with increase in virtual leaders and
technology are discussed in following points..............................................................................8
Critically analyse challenges experienced in the industrial workforce......................................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Leadership and management are considered as the two vital aspects of each firm which is
impacting its current as well as future tactics development of all business. Moreover, leadership
is defined as the person who obtain comprehended as well as believe whole vision which is
establish through entity related to attained of predetermined objectives. While on other side,
management is much related to administrative works which is associated with regular practices
within firm. In respect of this report, there is evaluation of various leadership as well as
management approaches related to TUI which is known to be the Tourism Union Internationals.
Also, it is Anglo German international travels and tourism brand that have their headquarters is
in Hanover, Germany. Moreover, this is one of the huge leisure and travel firm all over world
and has their own travel agencies, retail shops, airlines and others. In addition to this, respective
firm owns 5 European airlines as well as is one of the huge holiday fleet into Europe as they
have various tour operators which is based upon Europe.
This essay that critically analysis the particular Topic” The manner technologies is changing
the style of management and virtual leaders development. In context to the role which is played
through management & leadership development approaches within industrial personnel
management in respect of hospitality & tourism entity such as TUI. Additionally, there is
evaluation of various equality & diversity problems which undertakes within sectors as well as
the several challenges are evaluated which may be experienced through industrial personnel.
MAIN BODY
Role of leadership and management development
As per the view of Johan Aurik, 2018 automating leadership is a case which is defining the
form progress in analytics and the artificial intelligence has direct to creation of capacity for
connection, augmentation and automation in the each component of life (Salovaara and Bathurst,
2018). These wonders have isolated the influence on day to day working lives because activities
are very frequently to awkward.
Now these days, business venture are dealing with the technology market-storm. The
internet of things is resulting into an enlarged reality & the virtual reality which is directing
to effective speed within practices and function are executed in the company.
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In context of TUI, the utilisation and implementation of new technologies in the usual
functioning of the ventures has lead to complete revolutionist of the performance of task.
Technology is important in hospitality industry for the aim of creating a greater consumer value
and at lower cost. it is one of the key efficient formula for accomplishment of higher
development in better profitability forms. But in case of practical application there is sometimes
greater difficulty to hold the revenue on the target people to stay rival in the dynamic market
place. The key concern which comes in venture such as TUI is associated to the communal
concern of the way work as technologies may replace the job and individual that sometimes
directs to unfavourable influence on the current workforce and there efficiency reduces that has
an impact on the overall companies profit margins.
The key challenge for leadership is to deploy the new technologies in a way that can
direct to new efforts and also to intensify the human innovation, assessment and originality.
Augmenting leadership can lead to improvement of the leadership skill so that issues can be meet
and there is accomplishment of future success.
Agile teams & minimum viable products are not good enough, The digital business
ventures is a extent to reach to particular criterion but some time leader are evading in creation of
autonomous units and it may need more concentration regarding innovation in adequate form.
This tool is bound to the long term succubus and quick influence in the dynamic digitised world
(Singh and et. al., 2020). With the digitalisation, it becomes very complex to arrange sometimes
the new solutions at a significant extent. As much of the human skill and talent of company is
not modifying and develop as well as accomplishment is staying unexploited. Technologies are
dynamic the management form & development of virtual leaders.
There are diverse kinds of management forms that can be utilised through the leader for
the aim of centring on the way new technology interruption can be accepted in context of
transform the whole technology disturbance of a business establishment (Abbasa and et. al.,
2020).
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(Source: How technology can transform leadership – for the good of employees, 2020 )
Above defined matrix explains the form and manner new and updated technologies
scrutinize be utilised and considered in business firms for the aim of transforming the
performance of the project task and works (Novak, Breznik and Natek, 2020). Where the
transactional tools included with cognitive leads to automating management of Artificial
Intelligence to optimise the business activities and cognitive with shaping leads to centre on
augmenting leadership where in TUI, the technology is considered and followed to design and
shape the upcoming time business practices and procedures.
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(Source: How technology can transform leadership – for the good of employees, 2020 )
Use of technologies to amplify the human talent and insigh, As per to the tasks which have to
be executed new technologies is supported to utilisation of Artificial Intelligence and analytics
which can be considered of finding the way of the charted waters of business sectors turmoil
which needs assessment, imagination and sometimes equipments are not able to do these kind of
activities.
For TUI, the leaders and administrators are performing in context of substantial
transformation in the leadership where there is concentration on technology empowerment
(Hartinah and et. al., 2020). It leads to development of a technology integrated leadership
systems which blend with the human qualities in the business enterprise.
Critically analyse challenges experienced in the industrial workforce, With the improvement
and enhancement of new technologies and modern computing in the digital atmosphere, there
has been automation of systems and process which is leading to development of digital
technology that has directed to rise of analytics driven.
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(Source: How technology can transform leadership – for the good of employees, 2020 )
Creation of a single “on demand” future focused leadership force, There are main three
principles of enlarging leadership that is generally accepted through the modifying companies as
defined under:
Human centri, in this the utilisation of technology is centring on improving of human
qualities for judgement context use ingenuity, social interaction and creativity (Spoelstra, 2018).
This is regarding placing human beings in the focus of approach and then viewing the
technology to assist it rather looking for human replacement.
Full circle, this is plan which is supported on efficient use of experiences and knowledge
which are collected for development of a source of shared learning in context of develop the
upcoming time effectiveness. Technologies can endorse the united understand in an
establishment which can be aligned together with the strategic aims and objectives. Leadership in
TUI s generally working regarding corporate and unnecessary compliance which will expose
effectiveness to develop the involvement of individual in driving regarding arranged goals. There
has to be application of communal and combined business firm approaches and tools in the task
supported to systems to assist the leadership to supports and link crosswise the establishments so
that further objective and purpose can be designed and established (Giddens, 2018). It permits
real and accurate time information to capture that what is being donate. It also directs to a new
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leadership source which is acting like guidance and is designing the frequent and instant
applicable coaching.
Follower-ship, leadership is described like the ability to make a fellowship (Lebedev,
2019). As leadership is becoming more allocated it morphs the thought of enhancement of a wise
unit at the list it needs individual to be involved with the task and work as well as have a higher
collective function in describing the future of the business venture.
As per the behavioural economists Dan Pink motivation can be demanding cognitive
work which may not be constrained through financial remunerations and compensation but
through the sense of purpose and aim, autonomy and personal development, technology has to
intensify the feeling and mission to have an individual affect and influence linked to outcomes.
Critical evaluation of different leadership and management approaches while managing the
industrial workforce
As per the view of Glynnis Purcell, 2019 if there is utilisation of erroneous form of
management in a business enterprise then it may guide to ineffectiveness in the corporation.
Diverse works and tasks, groups, projects need administration forms which has to be accepted as
per to the position in the establishment. While, there is less and lower involvement of workers
then it arrange or direct to lower efficiency, higher turnover, decrement in revenue or profit
margin as well as there are more problems connected to higher employee turnover &
absenteeism of manpower.
With the current topic and theme, when hospitality brand such as TUI are willing to make
concentration on acceptance of new and updated technology in the current business execution it
needs high amount of digital disruption in order to carry on the functions with great
effectiveness. For this, there is necessity to concentrate on efficient leadership tools and
approaches so that there can be needed training that is offered to workers with respect to the need
of innovative technologies to execute the existing roles, duties and accountabilities in a more
developed and adequate form.
Leadership tools are one of the most required and demanded aspects that require to be
there in the business organisation (Bernerth and et. al., 2018). There can be several leadership
approaches from which some of them are defined as under:
Transformational Leadership, it is one of the powerful approach of leadership that is
capable to serve as role model for encouraging individual of the company and others who engage
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in developing the morale along with job execution of their team members along with collective
and sense of uniqueness of the TUI. In this, the leader is the visionary who are capable to
motivate and encourage thinking along with creation.
Participatory Leadership, within TUI, the leaders are those people and individual who
are capable to utilise and implement the diverse approaches on the behalf of traditional one
(Salovaara and Bathurst, 2018). Here, the leaders of the respective firm observe that the workers
of this tourism sector are the stakeholders of this establishment. They require taking their
manpower on first place and which are also capable to get the faithfulness of workers.
Value-based Leadership, within this approach, in TUI such kind of leaders who are able
to make their group to perform as per to the situation instead of centring the exclusive matrix.
This made the leaders to serve the business enterprise for encouraging others for the best tourism
experience.
Situational Leadership, It is the one approach where the leaders require to shape
themselves as per to the task and the condition where they require to modification in their
attitude regarding the project and work. Here, the TUI can require having these kind of leaders
who can capable to acknowledge each circumstance that can assist in maximising the efficiency
of the business enterprise.
Servant Leadership, it states to the form within the leaders maintain and manage their
team people and employees as well as their requirement on priority where they make the world
which can assist in creating and making the venture effective. In reference to TUI, they require
to have such sort of leaders that are capable to maintain and manage their group on the priority
which guides to inspire them and ultimately maximise the job execution and the efficiency of the
business enterprise.
Management approaches
There are number of several management tools and approaches that can be utilised in the
TUI, where they can be capable to maximise the efficiency of the firm (Singh and et. al., 2020).
Some of the approaches are mentioned as under:
Operational approach, in this kind of approaches where there is require of HRM
administration of TUI, that can assist in many procedures in planning, organising, recruiting and
managing that are very beneficial and significant in the business establishment to keep the
business effective and efficient.
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Socio Technical System approach, this management tool indicates to the beliefs and
values of each and every individual attitude and their behaviour that are impacted by some
technical system which the business firm like TUI can utilise this higher efficiency and to
maximise their consumer base.
Contingency approaches, it is one of the best concept that are there for resolving diverse
issue utilising diverse form that are capable to tackle any kind of issue through utilising different
solutions (Abbasa and et. al., 2020). TUI requires following such tools and approaches so that
the administrator can capable to resolve some issue and confront in numerous way for centring
on the efficiency of the business venture.
There are some preceding defined tools and approaches which can be considered and
followed by administrators and leaders in TUI in context of increase the execution of current
manpower. It will also lay regarding timely execution of the technology disruption with adequate
and appropriate strategy development. Technological up-gradation in current era has great
impact and affect on the equality and diversity of any business firm. Administrating diversity
place of work with equality simply states the respectful attitude regarding the worker’s gender,
race, age, experience, knowledge, skill, gender orientation, beliefs and many more to be kept in
to consideration. Staffing individual from diverse backgrounds widens thinking range of new
thoughts and solutions in a business. TUI Group is one such leading tourism organisations hiring
candidates from distinct regions and backgrounds (Novak, Breznik and Natek, 2020). At
international scale, the team includes of the worldwide travel agencies and organisations, online
portals, companionable tour operators, cruise liners, aircraft’s and hotel facility online.
Factors affecting equality and diversity issues at TUI with increase in virtual leaders and
technology are discussed in following points.
As diversity at work areas enhances, the various problems as well as challenges are to be
faced through firms. Some of them are, Gathering of independent beliefs, Diversity into
personnel have several perceptions that comes up with cultural, spirituals as well as political
beliefs. So, it has to be assured that workers are informed to keep its personal thoughts free from
its professional work life and duties. In case there is any advancement of technology or
introduction of new ideas than staff must not impose its beliefs upon others instead adopt to
firm’s culture. Gender equality, earlier, into various work areas male were recruited much in
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comparison to female. Moreover, lower pay was problems that discourage female staff from
performing in effective way. Additionally, for preventing form gender discrimination, TUI
manages equality through hiring 55 % of female personnel along with 36% into management of
entity. Respect and acceptances, Lack of acceptance within staff who performs practices
together due to having distinct beliefs of cultural which may drives towards disputes with few
circumstances of violence’s and animosity. Mental and physical disabilities, various times
disabled staff are performing into firm faces challenges like ineffective accommodations without
wheel chair ramps, requirements of service dogs and others. In addition to this, TUI assures there
is a comfortable as well as fair work atmosphere for workers along with disabilities.
Generation gaps, Staffs from various generations few times faces problems in adopting
dynamic modifications within respective entity as well as their culture. Along with this, TUI
Have several diversified age groups from teens to old individuals. Within busy time period,
societal circle may be developed drives towards cliques as well as few times employees obtain
isolated from teams having different behaviours from others. Furthermore, this is vital to have an
independent communication culture for group work within members that assists them to
accomplish the gaps within generations. In addition to this, the initiative undertaken to link the
chain of equality with company’s performance have advantageous into several manners. Firms
after adapting the policies of equality was a affirmative affects upon staff results including job
involvement, satisfaction, stress reduction and work life balance. Such results also minimised the
staff absenteeism, raise into innovation as well as creativity of employees ideas along with
applications of equality and diversity initiatives. Other one is to determine the performance of
business; there were a various tools that used to understand the affects of diversity initiatives.
Moreover, the higher authorities of TUI did assists to demonstrate the initiatives of equality and
diversity through involving line managers to deliver information associated with initiatives.
Effectual communication and languages, miscommunication with administrative as
well as staff of firm outcomes into whole productivity losses within entity. Moreover, the
individuals that comes from various places perform at TUI and also has understandings of its
native languages, thereby firms requires to acknowledge how they are trained for communicating
effective at overall levels. Furthermore, one solution to firm is recruiting multilingual as well as
bilingual subordinates who may aids to develop the gaps. Apart from this there are several
measures which are adapted through TUI for promoting the opportunities into diversity and
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equality. Also, “freedom along with framework” is considered to be an approach that
concentrates upon four fields which is to develop new societies, captive diverse talents, develop
working campaigns as well as promote unbiased business.
Also, some other approaches are as follows, Requirements of new generations, Staff
from diversity has new aspirations as well as desires which TUI required to understand for
making needed modifications into policies and updated technology consequently. Furthermore,
management have to develop an understandings based upon the staff requirements for enhancing
productivity as well as maintaining harmony at work areas. In addition to this, culture work
inclusive needs effectual diversity management with even opportunities to staff. Performance
appraisal approach, Workers motivation is to amend the new technological modifications like
introduction of new audit as well as cultural management system which may be attained by
performance appraisals. Socio cultural approach, diversity of culture is vital characteristics of
various multinational firms internationally. Moreover, the detailed evaluation of internal and
external atmospheres assists into TUI’s human resource management. Along with this,
researchers has been performed for determining prominent dimensions as well as elements like
power distance, individualism, uncertainty avoidance and others. Capabilities approach, TUI
performs several amassments for understandings the staff internal as well as combined abilities.
Moreover, it would become much simple for managers to determine as well as train person that
fosters required abilities. Also, the entity must assure that there is not any inequality as well as
culture discrimination into opportunities provided to all staff based upon its performances.
Technology for resolving as well as promoting equality, diversity and inclusion, One
minute animated films developed through TUI leads towards awareness as well as leave long
lasting effects on workers minds. So, innovation has come up with much job opportunities for
new diverse talents across the world. Furthermore, learning new competencies into digital age
have assisted TUI harness in new manners to perform task within firm based upon emerging
technologies. Also, the staff recruitment as virtual leaders from various regions have aids the
firm to acknowledge the requirements of consumers internationally as well as interact with them.
Individuals at present times may sit wherever they like as well as represent its talents
irrespective of locations by video interview, site chat bots for resolving queries as well as data
analysis. Additionally, by networks of community at whole regions where TUI is performing,
staffs connects at international level as well as also participate into mentoring & reverse
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mentoring session as per its own convenience in virtual way. Along with this, the traditional
operator model is utilised earlier and at present this has been dynamically transformed through
TUI. Also, the firm strategically have come up with integrated facilitators of innovative holiday
expenditures.
Critically analyse challenges experienced in the industrial workforce
Digital disruption is associated with rapid changing technological innovation which is the
main issues faced through entity. Moreover, the technological innovation is enhancing at a faster
times. In addition to this, people are usually adapting new technology quickly in comparison to
firms. Furthermore, the adaption is considered as one of the critical problems which is associated
within simple access for robust client that have access towards advanced technologies. Few times
thee is tough into integrations with new technology which should be integrated with current
business practices of entity along with procedures and systems. Within TUI, there is tough to
review existent structure of data base which has to be undertaken.
Integration of capability of new technology & migration of historical data
The one of the essential prospects of automating the operation of back office is that there
is a requirement of automation which would consider into phases that drives towards whole
acceptance. Along with this, there is need for mapping the current operative workflow so that
there may be automation of back office practices. There are two key problems which incorporate
security as well as cost which are impacting the decision of automation technology.
Resistance to modify, when staffs are comfortable with existent business scenario, this
becomes tough for them to accept new modifications. In respect of TUI, when there is any digital
disruption which is taking place within firm, the staff are facing much resistance from staff as
they are not interested to modify based upon the needs. Visionary management style, there may
be much longer interested to concentrates upon current business situations. For instance, staff
may face problems to adopt whole firm needs in respect of new technology adaption. Therefore,
in respect of TUI, one of the huge challenges which is associated with new training session
which has to be formed for proving training to its existent personnel for performing its job role
as well as accountabilities based upon the advanced technologies needs. Also, there is lack of
concentration which can drives towards respective firm issues when employer as well as
employee contribution cannot match towards the manner by which new technology have to be
executed within firm. Along with this, the visionary management style is undertaken as
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appropriate style in respect of firm in which there is already a presence of experienced as well as
professional group members who effectually perform their new roles as well as accountabilities.
Ineffectual training and development session, within entity, there may be tough schedules
which can drives towards ineffectiveness in such manner like training and development sessions
are being developed. Therefore, there may be circumstances of bad performance of job, high
turnover and stress into TUI. Therefore, employers could have to deal with circumstances in
which whole training session which has been developed are not outcomes the needed advantages
for staff.
Changing dynamic atmosphere, the external atmosphere is much uncertain as this is
modifying at faster rate. Moreover, there is uncertainty into international economy as well as
credit marketplace. In addition to this, the hospitality as well as tourism sector is also performing
some changes as clients desires are also modifying quickly. Like, in respect of TUI with faster
modifying technologies, there is requirements to concentrates upon the manner the consumers
perceives value form exact service experiences. During booking, they do not assure either there
would be services up to anticipated performance standards. Along with this, depends upon the
ratings as well as review, they are facilitating various sites there is development of future tactics.
Therefore, there is training which have to be facilitated for staff into TUI in which they has to
concentrates upon formulation of training measures which may aids them to evaluate feedbacks
that has been rendered through audiences. Such evaluation techniques have to be understandable
through workers for reaching to appropriate conclusion and develop effectual tactics.
Technological enhancement, the technological enhancement are changing which are
become a challenge and can impact current work of entity. In respect of TUI, there is a
requirement to concentrates upon adaption of updated technology which is associated with aspect
of considering benefits from obtaining edge. For example, TUI utilise updated technology in
kind of social media applications which may aids to depict effective innovative application like
technologies as well as innovation for grabbing the attention of clients. Like there may be
development of attractive packages along with effectual rates which may drives towards higher
cost benefits for consumers. Challenge for dealing with on time technology leverage, the
development into digital technology disruption is depends upon attainment of high harmony.
Also, there have to be appropriate technology leverage with maximised set of abilities. Within
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TUI, there are needed set of competencies as well as they have to take on time consideration of
learners desires, personnel for concentrating towards firms’ whole growth into longer period.
Inflexible culture within entity, this is considered as one of the essential challenge which
could impact a firm which is associated with utilisation of outdated technologies. In addition to
this, entity are facing a circumstances of inflexible atmosphere as there is high technical debts
within learning sessions as well as is leads through regulatory compliances as well as slower
updating of skill sets of staffs.
Based upon the above analysis, there are few common challenges which would be faced
through staff into TUI in context of concentrating upon new age technology disruption. Also,
there are needs through managers as well as leaders for concentrating upon effectual
development of such tactics for dealing with modifying staff desires and wants.
CONCLUSION
As per the above report, this has been concluded that as the external environment are
changing rapidly this have become much critical for firm to concentrates upon adaption of new
technologies growth. Moreover, this have drives towards needs for managers as well as leaders
which they have to perform as per such changing atmosphere situations. In addition to this, staff
involvement is considered as one of the essential aspects which need to be undertaken through
both managers and leaders for enhancing the workers contributions towards performing its
delegated job roles. Along with this, there are problems which raise into respect of managing
whole personnel which is associated to problems of equality as well as diversity which usually
raise as there is huge personnel who comes from several backgrounds in context of culture, caste
and education. Therefore, employers have to deal with these problems in appropriate way for
enhancing the staff performance.
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