logo

The Customer Experience

10 Pages630 Words77 Views
   

Added on  2022-12-23

About This Document

This presentation explores the factors that contribute to providing quality service in the hospitality industry, the importance of setting standards in service delivery, and the purpose of promoting a customer-focused culture. It also discusses customer requirements, satisfaction levels, and service techniques. References are provided for further reading.

The Customer Experience

   Added on 2022-12-23

ShareRelated Documents
THE
CUSTOMER
EXPERIENCE
The Customer Experience_1
INTRODUCTION
Customer experience is totally related to effective, sensory and behavioural consumer
responses while during all stages of the consumption process and post-purchase
strategies. The Savoy hotel is luxury hotel and group of hotels along with the
restaurants. This report explain about the factor that contribute to providing quality
services and importance of setting standards in the quality services. Furthermore,
purpose of promoting a customer focused culture and customer care moreover
techniques in giving services.
The Customer Experience_2
The factors that contribute to providing a
quality service.
The Savoy hotel being more successful that needs to be confident that in any situation. Here
are some factor that contribute towards the providing the quality services-
Training and just a one-time event
Personalized customer services
Positivity among employee
The Customer Experience_3

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Improving Customer Service: Analysis of Service Quality and Global Trends in Consumer Behaviour
|9
|2668
|238

Managing the Customer Experience
|12
|3630
|81

The Customer Experience: Factors, Standards, Culture, Investigation, and Techniques
|12
|998
|315

Room Division Operations Management: Key Sub Departments, Roles and Responsibilities, Legal Regulations, Yield Management
|10
|3203
|289

Impact of Social Media on Marketing Management in the Hospitality Industry
|7
|1794
|36

Reflective Analysis of Work-Based Learning Experience
|9
|2595
|55