“To determine effectiveness of employees training on customer
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“To determine effectiveness of employees training on customer satisfaction”. A case study on ASDA.
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INTRODUCTION In today's competitive business environment, employees of firm play a significant role in the success of company. For achieving its set goals and objectives in an effective way, it isveryimportantforeveryfirmtoensureeffective management of human resources at workplace.
THEME 1: Like products and services of ASDA YesNo 0 2 4 6 8 10 12 14 16 18
THEME 2:Training and development enhance skills of employees Strongly agreeAgreeDisagree 0 2 4 6 8 10 12 14 16
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THEME 3: Training and development are beneficial for firm YesNo 0 2 4 6 8 10 12 14 16
THEME 4:T&D programmes helps firm in sustain customers for long period YesNo 0 2 4 6 8 10 12 14
THEME 5:Technique which must be use by ASDA to influence customers Economic costCSRDiscountsQuality services 0 1 2 3 4 5 6 7 8
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THEME 6 : Which method of training is most beneficial On the job trainingOff the job training 0 2 4 6 8 10 12 14
THEME 7: Major features of produce and services of ASDA Value servicesQuality of services 0 2 4 6 8 10 12
THEME 8: Rank to the products of ASDA ExcellentGoodSatisfactoryAverage 0 1 2 3 4 5 6 7 8 9
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THEME 9: ASDA require to offer more training to its staff members YesNo 0 2 4 6 8 10 12 14 16 18
REFERENCES Conceição, S. C. and Altman, B. A., 2011. Training and development process and organizational culture change. Organization Development Journal.29(1). p.33. Daley,D.M.,2012.Strategichumanresources management.Public Personnel Management, pp.120- 125.