Tools and Techniques for Improving Organizational Performance: A Case Study of BUNI Travel

This report discusses the tools and techniques used by BUNI Travel to improve organizational performance, including Key Performance Indicators, performance appraisal, 360-degree feedback, MBO, and financial rewards. It also explores the role of employee wellbeing in motivation and performance, covering topics such as employee loyalty, morale, engagement, and work efficiency. Additionally, the report includes a PESTEL analysis of BUNI Travel as an appendix.

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:
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Contents
Introduction 3
What tools and techniques will help improve
organisational performance? 3
The role of employee wellbeing in improving motivation
and performance 5
Appendix 6
Conclusion 8
References 9
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Introduction
People refer to the workers who contribute their various ideas, creativity and their full
effort in their job role. With help utilizing these components productivity and popularity of
the company are definitely enhanced in market and between public for long time (Aigistina,
2021). But in the aspect of performance it is concerned with the process and in this process
performance of lower level workers are regularly monitored by higher authorities.
Performance also refer to finishing the task in systematic manner and in time by the
employees. The chosen company is BUNI travel and it is the largest tourist destination in
UK. This report will be covered tools and techniques which helps to improve organizational
performance, roll of employee wellbeing in improving motivation and performance and
includes a PESTEL analysis for the organization as an appendix of the report. The report will
be prepared on the basis of secondary data which includes magazines, books, journals,
newspapers and others.
What tools and techniques will help improve
organisational performance?
The tools which is utilized by BUNI travels for enhancing the performance and ability
of their employees are -
 Effective utilization of Key Performance Indicator. In this tool top level
management are effectively measured the performance of employees in their work.
Due to using this tool organization easily find out their problems and evaluate the
areas where improvement are required (Amri and Ramdani, 2021). In relation to
BUNI travels, management must increase the employees work efficiency with help of
facilitating challenging task and case studies to them. After the effective analysis of
challenging task by workers their fluency in speaking and problem solving ability are
highly developed in long term.
 Other technique is performance appraisal which is defined as an procedure. With
help of this technique organization are able to increase the work efficiency,
potentiality and ability of employees. Here flexibility are not given by higher
authorities to their workers in job role. In context to BUNI travel, management must
always keep fairness and transparency in their business functions. Due to maintaining
fairness strong positive relations are also sustained between employer and employee
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or customer and employee in long term. In this way the profit of organization are also
increased at maximum level in short duration.
 Next technique is 360-degree feedback and this is used by organization for evaluating
the current performance level of workers in every situation (Chu and Jang, 2022).
With help of this technique the value of each employee are effectively sustained in
long term. In context to BUNI travel, management are used this method for achieving
feedback's from their old and existing customers regarding their employees works.
Then according to that feedback travel agency must provide financial and other
benefits to their all workers. Due to taking feedback from users pressure are sustained
on organization for fulfilling their responsibilities in time for always producing
positive output.
 Next one is MBO ( Management by objectives). In this technique specific standards
and objectives are fixed by company for serving best services and products to
consumers. For example sending the airline and other tickets digitally by the travel
agency to customers in time. For maintaining the objectives and standards effectively,
management must facilitate clear instructions to them. In this way organization easily
achieved their objectives, vision and mission for long time. In context to BUNI travel,
authority must determine the skills and talents of previous and new workers
systematically. After the effective analysis of their talent and skills organization
assign the task to them which leads to enhance the work efficiency of firm at
maximum level.
 The last method is facilitating financial rewards to their employees. It is the most
effective methods in comparison with others (Damyar, Eyvazi and Mahmoodi Raja,
2021). Because with help of facilitating financial support to all categories of workers
they are highly motivated in their job role. Due to increasing employee motivation
level, task are easily done in systematic and effective manner. It leads to enhance the
trust of the employees towards company effectively. In context to BUNI travel,
management must facilitate decent salaries, bonus, incentives and other benefits to
employees time to time. Due to receiving these type of benefits employees always
maintained effective communication with higher authorities during the time of doing
any type of project.
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The role of employee wellbeing in improving motivation
and performance
Employee wellbeing is considered with those components which is important for
sustaining organization success, objectives and vision in long term (Jones, Woods and Zhou,
2021). It includes positive behavior of employees, emotional and mental health and others. In
workers wellbeing happiness is one of the most important factor which is highly important
for increasing the productivity of company and their employees. Therefore for increasing the
popularity of company workers crucial role in various aspects which are described below -
 Maintain employee loyalty to business – In this stage company provides better
health perks, healthy meals and comprehensive heath plans to their employees. Due
to providing these type of facilitates lifestyle of the employees are totally changed
and they also put their full effort in all types of work. In context to BUNI travel,
management must facilitate options to their employees for reducing stress and
workload from their minds for example exercise program and site gem make them
eager to for organization.
 High employee moral – Here organization recognize the effort and achievement of
employees which leads to increase their emotional attachment to peers. Due to
recognizing their achievement effectively, employees feels them valuable for
company. In this way the moral of workers are highly sustained within company for
long time. In context to BUNI travel, management must provide value to their
employees. Because they are the most essential asset for increasing the success rate
of company in short period
 Enhancing employee engagement – When organization maintained friendly
atmosphere in their workplace area between employees then, definitely positive
result are easily produced at maximum level. The main advantage for keeping
effective work culture by company is that they effectively sustained their vision,
mission and objectives in long time. In context to BUNI travel, management must
facilitate various health beneficial schemes to their employees. Due to this they easily
do their work with happy feeling and also with full energy. In this way emotional
attachment are increased between all levels of employees are strongly developed and
functions of company are run in smooth manner.
 Increasing work efficiency – Here when company maintained wellbeing of
employees effectively then, their work efficiency are easily enhanced in short
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duration. It means safe and effective workplace plays the crucial role for increasing
the happiness and work efficiency of employees (Louati and Hadoussa, 2021). It
leads to increase the profitability of firm at higher rate. In relation to BUNI travel, it
is necessary for management that they always maintain positive work culture and
good behavior towards workers. In this way employees always do their work with
positive feeling, passion and interest which leads to boost the company's performance
at maximum level.
Appendix
A PESTLE analysis for BUNI Travel
PESTEL analysis is a technique which is utilized by organization for evaluating
macro external factors systematically (Musa, Tumbel and Wullur, 2021). The main
disadvantage of this factors is that these are uncontrollable in nature. PESTEL stands for
political, economical, social, technological, environmental and legal which are described
below -
 Political – It refer to those factor which effect the departmental and operational
activities of company politically. It includes rules and regulations, government
policies and others. In context to BUNI travel, they must effectively follow the
policies of UK government which includes safety policy, inquiry and complaint
policy, insurance policy and others. But out of these insurance is one of the effective
policy which is highly useful for consumers during the time of traveling. Because here
benefits are highly enhanced for users and in this way positive relationships are
effectively maintained between company and government for long time.
 Economical – It concerned with those factors which impact the organization
economically which includes interest rates, employee wages, inflation etc (Nemteanu
and Dabija, 2021). In context to BUNI travel, travel agency is consider one of the
effective business in tourism industry. The fluctuation in the rates of currency directly
effects the organization at international level which leads to decrease their
performance at higher rate. Due to facing fluctuation in currency company need to
keep high price in their tickets and services for increasing their profitability level. But
fact is that due to maintaining high price customers are getting limited which leads to
decrease the productivity and quality in their service at higher rate.
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 Social – It is connected with those factors which effects organization socially which
includes social class, family, subculture and culture etc. In context to BUNI travel,
management must diversify their services and products at large scale. Because due to
diversification of their products the requirements of all customer segments are easily
fulfilled in time. In this way consumers easily spread the positive word of mouth
regarding company services effectively.
 Technological – It refer to the use of advanced technology and equipment's which is
used by organization for run their various activities smoothly (Ratanaubol and
Hirankerd, 2021). In context to BUNI travel, authority must use updated equipment's
according to the current tradition such as use of various apps, official portals etc. In
this way travel agency are able to build strong relations with multiple companies and
customers effectively. Due to using these type of facility convenience are highly
increased for customers to buy the tickets in low time.
 Environmental – It refer to those factors which impact the company naturally which
includes pollution, population density and others. In context to BUNI travel, eco
friendly and advanced vehicles within company and it includes cycle, electric bike
and others. The main advantage for utilizing this type of vehicles is that pollution are
highly reduced at Zero level in atmosphere. Due to providing beneficial schemes and
eco friendly vehicles consumers corporate social responsibility are fulfilled
effectively in time. In this way reputation of company are sustained between tourist
for long duration.
 Legal – It is concerned with the government regulations and legal norms which
effects the functions of company legally and directly (Stanciu, 2021). In context to
BUNI travel, it is mandatory for organization that they must focus on the productivity
of employees in the workplace area. In workplace area they must follow the health
and safety at work act which is essential to facilitate best quality services and goods to
their customers according to the conditions of UK government. Because here
company are connected with different types of associations which includes
association of British travel agency etc.
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Conclusion
From the above data it is concluded effective performance is very important for
company for providing quality products and services to customer in time. With help of
effective performance organization are able to identify the problems of their customers
quickly. In this way positive relationships are strongly developed between employee and
customer. Therefore, people and performance are plays the crucial role profitability and
positive work culture of company in long run. For measuring the performance of employees
various tools are used by the company which are already described above. Tools includes
Key performance indicator, performance appraisal, management by objectives and others.
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References
Aigistina, E. S., 2021. The Effect of Compensation and Work Discipline on the Performance
of the State Civil Apparatus in the Office Barru District Center For
Statistics. International Journal of Management Progress, 3(1), pp.37-47.
Amri, A. and Ramdani, Z., 2021. Effect of organization commitment, work motivation, and
work discipline on employee performance (case study: pt. pln (persero) p3b
Sumatera upt Padang). International Journal of Educational Management and
Innovation, 2(1), pp.88-99.
Chu, H. S. and Jang, H. Y., 2022. Exploring Unmet Information Needs of People with
Parkinson’s Disease and Their Families: Focusing on Information Sharing in an
Online Patient Community. International Journal of Environmental Research and
Public Health, 19(5), p.2521.
Damyar, A., Eyvazi, M. R. and Mahmoodi Raja, Z., 2021. A Comparative Inquiry Regarding
the Party's Activity and Performance in Iran and Turkey (The Study Case:
Participation, Justice and Development Party). Journal of Contemporary Research
on Islamic Revolution, 3(7), pp.1-16.
Jones, R. J., Woods, S. A. and Zhou, Y., 2021. The effects of coachee personality and goal
orientation on performance improvement following coaching: A controlled field
experiment. Applied Psychology, 70(2), pp.420-458.
Louati, H. and Hadoussa, S., 2021. Study of Social media impacts on social capital and
employee performance–evidence from Tunisia Telecom. Journal of Decision
Systems, 30(2-3), pp.118-149.
Musa, F. N. H., Tumbel, A. and Wullur, M., 2021. Discipline Analysis Of Work, Motivation
And Loyalty Towards Employee Performance (Case Study At Gorontalo State
University). Aksara: Jurnal Ilmu Pendidikan Nonformal, 7(2), pp.449-462.
Nemteanu, M. S. and Dabija, D. C., 2021. The influence of internal marketing and job
satisfaction on task performance and counterproductive work behavior in an
emerging market during the COVID-19 pandemic. International Journal of
Environmental Research and Public Health, 18(7), p.3670.
Ratanaubol, C. and Hirankerd, K., 2021. Video-Based Facial Recognition to Accurately
Identify People Wearing Surgical Masks: Design and Architecture. International
Journal of Educational Communications and Technology, 1(1), pp.62-69.
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Stanciu, C., 2021. Native Acts, Immigrant Acts: Citizenship, Naturalization, and the
Performance of Civic Identity during the Progressive Era. The Journal of the Gilded
Age and Progressive Era, 20(2), pp.252-276.
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