Tools and Techniques for Improving Organizational Performance and Employee Well-being: A Case Study of Crystal Travel

This report covers the tools and techniques that can help improve organizational performance and employee well-being through a case study of Crystal Travel. It discusses the significance of employee well-being, SMART goals, real-time feedback, PDPs, and reward schemes. The report also includes a PESTLE analysis of Crystal Travel's external business environment.

BSc (Hons) Business Management
BMP4006
People and Performance
Assessment 1
Case Study: Crystal Travel
Semester 2
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Table of Contents
T TIN RODUC ION .........................................................................................................................3
at tool and tec ni e ill elp impro e or ani ational per ormanceWh s h qu s w h v g z f ? .......................3
T e role o emplo ee ell ein in impro in moti ation and per ormanceh f y w -b g v g v f ? ....................5
REFERENCES...............................................................................................................................7
Appendi P T Anal i o r tal Tra elx: ES LE ys s f C ys v .............................................................................7
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INTRODUCTION
The transformation in the employee performances is an important aspect that
must be taken into consideration by the companies for the attainment of the
organizational goals in an effective and and efficient manner. This could be in
regards to the lowering of stress among-st the employees, motivation of the
workforce through certified techniques and managing the teams in an appropriate
and considerable manner (Dadd and Hinton, 2022). This report deals with the
aspects that can taken into consideration for the enhancement in the organizational
performances and will also highlight the significance of the well-being of the
personnel for the improvement in their respective performances. The company for
which the analysis will be conducted is Crystal Travel, and the scrutiny of the above
mentioned dimensions will thereby help them to influentially improve the level of
performances of their employees.
What tools and techniques will help improve organizational
performance?
The enhancement of the positioning of a firm is dependable upon the
engagement and the performances of the employees. The incorporation of varied
techniques in order to make a significant difference in the management of the
company is thereby necessary for the effectual augmentation of operations in the
company. Crystal Travel, can take help of certain approaches that will help in the
evolvement of the management and accomplish the goals in the predetermined
manner.
Supervision of the performances – The check overs upon the functioning of the
workforce is imperative for the maintenance of the level of efficacy in the
management. The performing standards of the employees must be supervised in a
deliberative manner in order to identify the loopholes and suggest them the best way
to perform the particular task (Delle Donne and et. al., 2022). This will help in the
promotion of employee engagement thereby.
Implementation of SMART goals – The goals must be set in a Specific,
Measurable, Attainable, Relevant manner in accordance to the Targets of the
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companies. The organisation can take help of the 5A's for the determination of the
appropriate goals and objective of the firm.
Assessable: The goal must be measurable which will help in the assessment of the
time when it is achieved.
Aspirational: The goals must compel the employees to test themselves and
encourage them to develop and attain the high performing standards.
Aligned: The alignment of the targets must be in accordance to the determinative
standards of the organisation (Franco-Santos, Stull and Bourne, 2022).
Agile: The setting up of the goals should be for short terms and the continuous
reviewal of the goals must be done by the management to keep a check over the
process.
Accountable: The employees of the company should be considerate about their
accountability towards the goals and must understand the significant of the
attainment.
Real time feedback – The consideration of real time feedbacks will help in the
promotion of higher retention rates in the company, enhanced performance of the
employees and an increase in the ability to handle the issues in an appropriate and
an accurate manner (Van der Hauwaert and et. al., 2022). The utilisation of certain
performance management software can help the peers to address their respective
feedbacks towards the managers.
PDPs – The formulation of Personal Development Plan (PDP) can help in
understanding the key drivers of the employees and the determinative personal
goals of the workforce. This will help the company to know their peers better and
guide them according to their personalised targets. This will help the employees to
have sense of direction and focus towards their careers.
Reward and acknowledgment schemes – The companies can try to engage their
employees through the optimum utilisation of the recognitions and rewards schemes.
When the workforce feel that their work is being appreciated in the firm, then the
productiveness of them eventually increase. The implementation of several plan of
actions of rewarding in regards to the attainment of the personalised targets must be
set by the companies to inspire for the excellency in the standards of performance.
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The role of employee well-being in improving motivation and
performance?
The employees can be considered as the assets of a company and it is the
duty of the employers to take care good care of them. This can be don through the
implementation of varied effectual wellness programmes for an increased
engagement of the employees (McCartney, 2022). There are multiple benefits that
can be extracted from the successful adoption of methods of motivation, that can
help Crystal Travel to get the best out of the capabilities of the employees and also
to establish health y and sound relationship with the workforce.
Enhancement in the level of productivity – The productivity of the firm tends to
increase with the implication of the motivational techniques that are implemented by
the companies in the management. The cumulative goals of the employees as well
as the company will thereby be upon the attainment of the targets and the workforce
will work with full and compete compassion.
Loyalty towards the company – The recognition of the efforts of the employees will
eventually build loyalty amongst the employees of the company. They will work in
unity in regards to the accomplishments of the tasks ascertained for the attainment
of the targets (Rodrigues and et. al., 2022). They will not try to ditch in any manner.
This will thereby help in the marketing positioning of the firm as well.
Reduction in absenteeism – The inclusive environment of a company leads to the
reduction in the scope absenteeism as the employees feel apprehensive to work in
an organisation where they are being heard and there exists provision of growth and
development in the field. The increase in the level of motivation thereby helps the
companies in retain the proficient and talented staff which will help in the attainment
of the determined goals and objectives of the firm in a deliberative manner.
Higher retention rates – The establishment of a healthy workspace helps in the
assurance of higher retention rates of the employees as they always want to work for
the company who takes good care of the personnel in regards to the inclusion of
their innovative ideas in the decision making process, resolving the issues that are
being faced by them in the company and also provide a sense of security of job
(Kelly, 2022).
Recognition of the endeavor – The establishment of an effective communication
system can help in considering the viewpoints and feedbacks of the employees
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which will enable them to have a belief that their efforts are taken into account and
the attempts exerted by them have not gone wasted (Russell, Ingerick and Barron,
2022). This helps in the boosting of confidence amongst the employees and
enhance the working culture thereby.
Assurance of financial wellness – The consideration in regards to the pecuniary
matters by the organisation should be done especially during the time period of he
pandemic. This was the significant stress of the employees during the Covid-19 and
the companies took several steps for the provision of financial helps to the workforce
(van de Ven, Boardley and Chandler, 2022).
CONCLUSION
An inference can thus be made that is quite imperative to understand the
varied techniques that are available in the market in order to improve the
performances of an organization. The dimensions of the tools that can be taken into
consideration for the progressive nature of the organization will thereby help in the
explication of the mechanisms, required for the comprehensive growth of the
company as well as the employees. The crucial and the significant role of the
personnel in the functioning of an enterprise is thus an integral aspect which must be
analyzed in a deliberative manner. The enhancement in the well-being of the
employees thus helps in the increasing the retaining level of the workforce in the
company.
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REFERENCES
Books and Journals
Dadd, D. and Hinton, M., 2022. Performance measurement and evaluation: applying
return on investment (ROI) to human capital investments. International
Journal of Productivity and Performance Management, (ahead-of-print).
Delle Donne, V., and et. al., 2022. Difference in the neurocognitive functions of
WLWH and MLWH in an Italian cohort of people living with HIV. Journal of
neurovirology.
Franco-Santos, M., Stull, D. and Bourne, M., 2022. Performance Management and
Wellbeing at the Workplace. Handbook on Management and Employment
Practices, p.503.
Kelly, A.L., 2022. Case 18: Performance, Training, and Change Management: The
Australian Banking and Finance Industry. In Strategic Human Resource
Management and Employment Relations (pp. 359-370). Springer, Cham.
McCartney, S., 2022. Complementarity Human Capital? Linking Analytical and
Storytelling Skills to People Analytics. In Academy of Management
Proceedings (Vol. 2022, No. 1, p. 14139). Briarcliff Manor, NY 10510:
Academy of Management.
Rodrigues, A.C., and et. al., 2022, July. Managing People in Micro-Firms: The More,
the Merrier?. In Academy of Management Proceedings. Academy of
Management Briarcliff Manor, NY 10510.
Russell, T., Ingerick, M.J. and Barron, L.G., 2022. Defining occupation-specific
performance components for military selection and classification. Military
Psychology, pp.1-13.
van de Ven, K., Boardley, I. and Chandler, M., 2022. Identifying best-practice
amongst health professionals who work with people using image and
performance enhancing drugs (IPEDs) through participatory action research.
Qualitative Research in Sport, Exercise and Health, 14(2), pp.199-215.
Van der Hauwaert, E., and et. al., 2022. The impact of enabling performance
measurement on managers’ autonomous work motivation and performance.
Management Accounting Research, 55, p.100780.
Appendix: PESTLE Analysis of Crystal Travel
The analysis of the external business environment is imperious to understand
for Crystal Travel to grow in the market. The scrutiny of the factors that can impact
and influence the functioning of the business can be done through the utilization of
the PESTLE analysis furthermore:
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POLITICAL – The stability in the government of a country can be considered as an
influential factor which enable the ratio of success of the tourist destinations. The
examples of Syria and Iraq can taken for highlighting the aspect of the political
instability. The borders of the country must be welcoming for the effective promotion
of tourism and the ease in the visa processing should be there for the same.
ECONOMICAL – The increase in the disposable income of the citizens of a country
can help in the upsurge of the traveling as the expenditure bracket of an individual
rises with a modification in the earning capacity. The sharing economy can also be
considered as an important factor that can influence the functioning of the travel
agencies in the market. This helps in making the travel prospects more accessible.
SOCIAL – The social culture of the economy impacts the rate of tourism in the
country. The racial discrimination prevalent in a particular segment can impact the
significance level of the tourist involvement. The uncomfortable experiences that can
be face by the travelers will restrict the commotion in the coming future. Also, the
disregard in the considerations of the varied cultural based criterion pertaining in the
countries can also impact the level of tourism.
TECHNOLOGICAL – The facilities of better and comfortable transport should be
there to promote the travel in a particular region. The advent of airports, railway lines
and roadways should be accessible for the effective and efficient provision of
traveling. The ease to book the tickets for the travelers must be available and the
agencies working in this regards should be considerate about these aspects.
LEGAL – The power of the travelers in regards to sue the agencies for the
inappropriate experiences can be considered as a significant influence of the legal
factors involved in the tourism industry. The embassies located in different parts of
the world are there to help and take care of the legal implications involved in the
tourist activities.
ENVIRONMENTAL – The negligence of the tourists in the regards to the
environment and the ecological balance can result in the destruction of the beautiful
destinations. The generation of pollution and showing disrepute towards the nature
would not result in the promotion of tourism, rather would led to the impose of bans
over the traveling to such reserved places. The result of pollution can thereby lead to
to the initiation of sizable amounts of waste material and pollutants (such as carbon
dioxide) which will lead to the global warming and other related environmental
phenomena.
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