This report discusses the tools and techniques needed for improvement in organizational performance, such as KPIs, 360-degree feedback, quality services, performance appraisal programs, rewards and recognition, optimum utilization of workforce, and training and development. It also explains the role of employee well-being in improving motivation and performance, including increased productivity, innovation, decision-making, reduced absenteeism, employment relations, loyalty among employees, and employee engagement. The report concludes with a PESTEL analysis of BUNI Travels, a UK-based travel agency.